Frequently Asked Questions
Account Status
- Has my financial aid been credited?
- There is a parking fine (library charge, recording fee, etc.) on my bill - what is this for?
- What is my balance?
- When was my last payment received?
- When will my hold be released?
Billing Information
- Are there penalties for paying my bill after the due date?
- How are bursar bills delivered?
- How do I know when my payment is due?
- How often are electronic bills generated?
- What if I do not receive a bill?
Cost of Attendance
- How do I get the most up-to-date fee information?
- How much does it cost to live in IU housing?
- When will I know the rates for the upcoming academic year?
Payment Information
- Am I eligible for the Personal Deferment Option?
- Can I pay with a credit card in the office or on the web?
- Can I use a convenience check written on my credit card to pay my bursar bill?
- How do I pay my bill?
- Is there a cost involved in using the Personal Deferment Option?
- Is there an installment payment option?
- My bank is mailing payment from my 529 plan. Should this be mailed to the payment processing center in Indianapolis?
- To what address should payments from a 529 plan be mailed?
- What charges can I defer under the Personal Deferment Option?
- Who do I need to notify if I would like to use the Personal Deferment Option?
Personal Banking
QuikPAY
- Can I make a partial payment?
- Can I respond to the QuikPAY e-mail I received?
- How do I make a payment on the web?
- I am an Authorized Payer and I cannot remember/find my password. How can I reset my password?
- I am an Authorized Payer and my e-mail address has changed. How do I update my QuikPAY account?
- I am an Authorized Payer. Why can't I see payments made by my student?
- I am sure the password I entered is correct. Why won't it work?
- I have not received an e-mail notification. What do I do?
- I received an e-mail notification that I have a new bill on QuikPAY. Does this mean that I will not receive a paper bill in the mail?
- Is it OK to reply to the bill notification message from qp@indiana.edu if I have questions about a bill?
- Is QuikPAY available 24 hours a day?
- Is there a penalty for a returned QuikPAY payment?
- My QuikPAY payment was returned by my bank (insufficient funds, incorrect account number, etc.). Was the payment attempted a second time?
- Notice to IU Credit Union account holders:
- Where can I find routing and account numbers?
- Why does it say that
- Why is my check payment not showing in my QuikPAY
Refund Information
- How do I update my direct deposit information?
- How will my refund be sent?
- When will I get my financial aid refund?
