1.To allow changes while, at the same time, maintaining or improving service stability and availability.

2. To increase the probability of change success.

3.To reduce or minimize the ratio of changes that need to be backed out of due to inadequate preparation.

4.To ensure that all parties affected are informed of planned changes.

5.To provide a record of changes implemented to assist with and shorten problem determination time.

6.To ensure that technical and management accountability for all changes is identified.

7.To assist with the accuracy of predictions of impact, such as response time, utilization, etc.

8.To ensure that all affected parties are not only informed, but necessary documentation and training is in place prior to the implementation.