Indiana University

ADA Guidelines for Indiana University Departments

Departments and offices within the university should take steps in order to assure fair and equal access to university services, facilities, and functions. The following are specific steps which should be taken in order to assure this:


Provide staff training on how to provide assistance to persons with disabilities.  Train staff to explain services to customers. Assign responsibility for assisting persons with disabilities to an individual in your unit as part of their regular duties. Seek specialized training for this person if necessary. Ensure that trained staff is available during hours that services are provided. Staff needs to be knowledgeable on the location of the nearest reserved parking spaces, disability access with curb cuts to the door, wheelchair accessible elevators, drinking fountains and restrooms.


Publicity for events should notify potential attendees how to request information.  Include the following language in publications: "Special Assistance: If you have a disability and need assistance, special arrangements can be made to accommodate most needs". Train staff to respond to any request for accommodation. Assign staff to be responsible for this issue.

Access to Facilities

If your unit has a reception or customer service area that includes a service counter, the counter should include an accessible service point for a person in a wheelchair.  Either find an alternative point of service or modify counter to meet ADA requirements.

Make sure that evacuation plans are posted with your unit's space and include information for persons with disabilities.   Contact Risk Management to discuss. Ensure that evacuation procedures, including procedures for persons with disabilities, are posted. Train building supervisors and safety personnel to provide appropriate assistance when needed.

Make sure that someone in your unit responsible for monitoring accessibility of space and keeping abreast of changes in requirements regarding physical accessibility.  Assign this responsibility to an individual in your unit as part of their regular duties. Seek specialized training for this individual if necessary.

Service animals must be permitted in all areas except in unusual circumstances. Contact Affirmative Action for assistance.

Electronic Media

Web pages and electronic documents should be designed to be accessible to people with disabilities. Pages should conform to Section 508 and Web Content Accessibility Guidelines (WCAG2.0). The IU Adaptive Technology Center can provide information regarding accessible design, and accessibility reviews of web sites.


Make sure any employee medical records are kept in a restricted access file.  By law, records must be separately kept. Remove medical records and develop a separate filing system for medical records. Review policies and procedures to ensure only those providing services have access to medical records.

Make sure that opportunity listings and related materials maintained by your unit are accessible to persons with disabilities.  Develop multiple locations for this information such as ringed binders, web site listings, or alternative formats. Either provide materials in alternate formats, such as large print for job/internship listings or bulletin board displays, or know where to get alternative formats if requested.


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