Reference Materials > Frequently Asked Questions
BEST General Questions
What information might be helpful to give BEST staff when reporting a problem with on-line programs or services? You can help us by answering the following questions that you think might be relevant:
- Are you a student or an instructor?
- What is your username?
- What is your real name?
- What is your instructor's or student's username?
- What is your instructor's or student's real name?
- What is your (or instructor's/student's) campus?
- If you are not at IUB, do you have an IUB network ID?
- What is your course and section number?
- What type of computer were you using (e.g., PC or Mac)?
- What type and version of operating system were you using?
- What type and version of Web browser were you using?
- What program were you using? (QuizSite, Post’Em, on-line evaluation ordering, etc.)
- On what screen did the error occur?
- Do you know the exact screen title?
- At about what time were you using it?
- What were you trying to do?
- What did you type or do to produce the error?
- What did you expect to happen, and what happened instead?
- What is the exact error message you received?
