Frequently Asked Questions
Account Status
- Can I pay my balance before I receive an e-bill?
- Has my financial aid been credited?
- How can I avoid a late payment fee?
- I am withdrawing from Indiana University. What do I need to do?
- I dropped a course but did not receive a tuition adjustment. Why?
- If I paid the balance shown on my e-bill, why does my bill still show it is due?
- There is a parking fine (library charge, Health Center charge, recording fee, etc.) on my bill - what is this for?
- What does a document hold mean?
- What does it mean if I see new charges on my account but I haven’t received an e-mail notification about a bill being due?
- What happens to excess funds if the bursar account is overpaid?
- What if I can’t pay my bill by the due date?
- What is a deferment hold?
- What is my balance?
- What should I do if I think a charge is incorrect?
- When was my last payment received?
- When will my hold be released?
- Where can I find what holds are on my account?
- Why can't I register for classes?
- Why can’t I get certification of enrollment?
- Why can’t I see new bursar account activity on my QuikPAY Account Status page?
- Why did the Office of the Bursar send me a refund if I still have a balance owed on my bursar account?
- Why do I have a hold on my account?
- Why do I have to repay a refund?
- Why does my account show a past due balance if I have enough aid to cover it?
- Why does my bill have a late fee if the due date is in the future?
Billing Information
- Are there penalties for paying my bill after the due date?
- Can I add I-Bucks to my meal plan and have them billed to my bursar account?
- Can I cross off a charge on my bill?
- Can I pay my balance before I receive an e-bill?
- Do I have to pay my whole bill in one payment?
- How are bursar bills delivered?
- How can I access my bill online if I don’t have access to the Internet?
- How do I know when my payment is due?
- How often are electronic bills generated?
- I am a high school student. How will I receive my bill for taking an Advance College Project (ACP) course?
- I am an Authorized Payer. Why can't I see payments made by my student?
- I was charged a resident fee but I do not live on campus.
- If I paid the balance shown on my e-bill, why does my bill still show it is due?
- My parent/grandparent/spouse handles my bills. How can they get information about my bursar bills/account?
- What are Advance College Project fees?
- What are the advantages of electronic/online billing?
- What does it mean if I see new charges on my account but I haven’t received an e-mail notification about a bill being due?
- What if I do not receive a bill?
- What if my outside scholarship has not been applied to my account? Can I deduct the amount of the scholarship from my bursar bill?
- What should I do if I think a charge is incorrect?
- Where can I get a duplicate bill or receipt?
- Why can’t I see new bursar account activity on my QuikPAY Account Status page?
- Why did I get a new e-bill showing a zero balance?
- Why does my bill have a late fee if the due date is in the future?
- Why was I charged multiple mandatory fees?
- Will I receive a reminder/notice about my electronic bill?
- Will the Personal Deferment Option (PDO) be set up if I pay the minimum amount due after the due date?
Costs
- Do I have to pay the activity/student health/technology/transportation fee?
- Do I have to pay tuition if I am auditing a course?
- Does my family qualify for a tuition discount if more than one child attends Indiana University?
- How do I get the most up-to-date fee information?
- How much does it cost to live in IU housing?
- What does it cost to attend IU for a year?
- When will I know the rates for the upcoming academic year?
- Where can I find 2009-10 tuition and fee rates?
Financial Aid Information
- How can I cancel or reduce my loans?
- How can I reduce/cancel a federal student or parent loan?
- How do I find out about scholarships?
- How long do I have to cancel/reduce a federal student or parent loan?
- I am withdrawing from Indiana University. What do I need to do?
- I know I have financial aid coming. Do I still have to make a payment?
- What do I have to do to apply for financial aid?
- What does it cost to attend IU for a year?
- What if my outside scholarship has not been applied to my account? Can I deduct the amount of the scholarship from my bursar bill?
- When will my financial aid be applied to my bursar account?
- Where do I mail a scholarship check?
- Why do I have to repay a refund?
Miscellaneous
- Can I request my transcript from the Office of the Bursar?
- How can I change my address with the University?
- How can I change my name on my records?
- How can I get a refund of my RPS deposit if I decide not to attend IU?
- How can I order a transcript?
- Is my University ID number the same as my Social Security Number?
- What are the hours of operation for the Office of the Bursar?
- What are the requirements to become a resident (in-state) student?
- What is the difference between Authorized Payer (AP) access and Third Party PIN (TPP) access?
- When will my 1098-T be mailed?
- Where can I find a university calendar of important dates?
- Where can I find campus telephone numbers?
- Where can I find my 10 digit University ID?
- Where can I have a loan deferment form certified?
- Where can I obtain a certification of enrollment showing full-time student status for my health insurance company?
- Who can I contact about getting student health insurance?
- Why can’t I get a transcript?
Payment Information
- Am I eligible for the Personal Deferment Option?
- Can an online payment be stopped once it is initiated?
- Can I mail a check to pay my bursar bill?
- Can I make a phone payment?
- Can I pay my balance before I receive an e-bill?
- Can I pay my bursar bill using a bill payment service?
- Can I pay my bursar bill with a postdated check?
- Can I pay my bursar bill with my Campus Access Card?
- Can I pay with a credit card in the office or on the web?
- Can I use a convenience check written on my credit card to pay my bursar bill?
- Do I have to pay my whole bill in one payment?
- How can I avoid a late payment fee?
- How do I pay my bill?
- I know I have financial aid coming. Do I still have to make a payment?
- I made a payment on QuikPAY but it is not shown on my bursar account. What should I do?
- If I paid the balance shown on my e-bill, why does my bill still show it is due?
- Is there a cost involved in using the Personal Deferment Option?
- Is there an installment payment option?
- May I send my payment by overnight mail to the payment address in Indianapolis?
- My bank is mailing payment from my 529 plan. Should this be mailed to the payment processing center in Indianapolis?
- My parent/grandparent/spouse handles my bills. How can they get information about my bursar bills/account?
- To what address should payments from a 529 plan be mailed?
- To whom should my check be made payable?
- What are the benefits of online payments?
- What charges can I defer under the Personal Deferment Option?
- What if I can’t pay my bill by the due date?
- What should I do if I think a charge is incorrect?
- What will happen if I put stop payment on a check I submitted for payment?
- Where can I get a duplicate bill or receipt?
- Where do I send an overnight or express package which contains my payment?
- Who do I need to notify if I would like to use the Personal Deferment Option?
- Why does my bill have a late fee if the due date is in the future?
- Why was a late payment fee charged to my bursar account right after I made a payment?
- Will I receive a reminder/notice about my electronic bill?
Personal Banking
QuikPAY
- Can an online payment be stopped once it is initiated?
- Can I make a partial payment?
- Can I pay my balance before I receive an e-bill?
- Can I respond to the QuikPAY e-mail I received?
- Can I use my debit card to make an electronic payment on QuikPAY?
- How do I make a payment on the web?
- I am an Authorized Payer and I cannot remember/find my password. How can I reset my password?
- I am an Authorized Payer and my e-mail address has changed. How do I update my QuikPAY account?
- I am an Authorized Payer. Why can't I see payments made by my student?
- I am an Authorized Payer. Why can't I see payments made by my student?
- I am sure the password I entered is correct. Why doesn't it work?
- I have not received an e-mail notification. What do I do?
- I received an e-mail notification that I have a new bill on QuikPAY. Does this mean that I will not receive a paper bill in the mail?
- If I paid the balance shown on my e-bill, why does my bill still show it is due?
- Is it OK to reply to the bill notification message from qp@indiana.edu if I have questions about a bill?
- Is QuikPAY available 24 hours a day?
- Is there a penalty for a returned QuikPAY payment?
- My parent/grandparent/spouse handles my bills. How can they get information about my bursar bills/account?
- My QuikPAY payment was returned by my bank (insufficient funds, incorrect account number, etc.). Was the payment attempted a second time?
- Notice to IU Credit Union account holders:
- Please explain the difference between the Amount Due, Statement Balance, Current Balance, and Current Amount Due on the QuikPAY Make Payment page.
- What does it mean if I see new charges on my account but I haven’t received an e-mail notification about a bill being due?
- Where can I find routing and account numbers?
- Why can’t I see new bursar account activity on my QuikPAY Account Status page?
- Why did I get a new e-bill showing a zero balance?
- Why does it say that my payment is not allowed?
- Why does my bill have a late fee if the due date is in the future?
- Why is my check payment not showing in my QuikPAY account?
Refund Information
- Can a Federal Direct Parent PLUS Loan refund be issued via direct deposit?
- Can a Federal Direct Parent PLUS Loan refund check be picked up in the Office of the Bursar?
- Can a student pick up a Federal Direct Parent PLUS Loan refund check?
- How do I get a refund?
- How do I update my direct deposit information?
- How will my refund be sent?
- I just found a refund check that is expired (more than 6 months old). Can I get the check replaced?
- I lost my refund check. Would you please send me another check?
- If I set up direct deposit, will my refund be deposited into my bank account the next day after it is ordered?
- What happens to excess funds if the bursar account is overpaid?
- When will I get my financial aid refund?
- Why did the Office of the Bursar send me a refund if I still have a balance owed on my bursar account?
