Activity: Handling/Disputing P-Card Charges Financial Policy: N/A Related Policies: IU Institutional Purchasing Policies http://www.indiana.edu/~purchase/policies/policy_list.html Other Relevant Policies http://www.indiana.edu/~policies Additional Forms: Dispute Form on GE NetServices https://www.genetservice.com/GE_Commercial/Login.do Things to Know:
If a merchant has charged for damaged merchandise, incorrect shipments, or sales tax then it is the cardholder's responsibility to obtain credit from the merchant. The merchant should be notified of the difficulty as soon as possible and begin a resolution. Once the credit/refund is received, print a copy of the PCDO document in FIS. Attach the PCDO document to the P-Card statement where the credit appears. Documenting the credit in this manner meets guidelines suggested by Internal Audit. If the above process does not resolve the issue then a dispute should be initiated. The cardholder should go on-line using GE NetServices which automatically submits the form to the Disputes Department at GE Capital (our bank) for processing. This form must be completed within 60 days of the post date.
Contact your campus P-Card manager http://www.indiana.edu/~purchase/pcard/pcard.html for assistance. A copy of the completed form should be attached to the monthly P-Card statement.
• Customer Service Phone Number: 800-274-7378
• Fax Number: 800-471-9770 • (Fax Number can also be found on the back of the Monthly Statement) See IU Purchasing Newsletters http://www.indiana.edu/~purchase/newsletter/list.html
