C223 | 1154-1164 | Andrews

Professor Patricia Hayes Andrews, Course Director

C223 is a course designed to familiarize students with the kinds
of communication behavior commonly occurring within the organizational
context, to assist their awareness and understanding of underlying
communication processes, and to develop in them the skills needed for
effective communication in a variety of organizational settings. Students
in C223 are exposed to theories of organization and management,
leadership, learning and persuasion, conflict, and group dynamics. The
major thrust of the course, however, is oriented toward the acquisition of
communication skills. Students develop skills of leading and contributing
to groups/teams, speaking in public settings, speaking to small
decision-making groups, and participating in interviews. While students'
oral communication skill acquisition is the main thrust of the course,
several assignments require written work as well, such as speech
outlining, group and speech analysis, and resume and letter writing.
Students are consistently taught the ways in which oral and written
communication skills often work in tandem. Finally, C223 emphasizes the
student's role as a thoughtful consumer of communication. To that end,
effective listening and critical thinking are sought in conjunction with
each communication activity throughout the course.

Course objectives include:

Students prepare for and participate in an employment interview by:
constructing a brief profile of a chosen organization, preparing a list of
questions to be used in an interview, writing a letter of application, and
developing a personal resume. Students also play the roles of both
interviewer and interviewee; during a simulated interview, they are
evaluated on the quality/substance of their questions and responses and
their general self-presentation skills.

Students participate in a decision-making group/team. Effective
participation requires the selection of a substantive discussion question,
thorough research, and active, responsible, participation. Students also
write a paper in which they critically analyze their own group's meeting.

Students prepare and present a proposal presentation in a simulated board
room setting. A minimum of three visual aids are required, along with a
formal outline and bibliography of at least ten sources. This persuasive
speech is given twice and video-taped for analysis. Following the first
presentation, students write a self-critique and, with the instructor's
assistance, revise and resubmit their speech outlines and prepare and
deliver their final presentations.

Students take three examinations, consisting of multiple choice and essay
items that cover the text, the workbook, and class lecture and discussion.

Students are expected to attend class regularly, participate in class
discussion, and provide a thoughtful, responsive audience for fellow
classmates who are making presentations.

Grades are based on oral and written work (65%), examinations (39%), and
in-class participation (5%).

Required text: Patricia Hayes Andrews and John E. Baird, Jr.,
Communication for Business and the Professions, 7th ed. (New York:
McGraw-Hill, 1999)