V174 Office Procedures 4 credit hours Instructor: S Pickel Office procedures as applied to an ophthalmic practice, including telephone etiquette, appointment systems, bookkeeping, payroll records, third-party systems, recalls, computers, and other business management methods. For information about the Optician/Technician Program, check out the Optician/Technician Program home page at http://www.opt.indiana.edu/opttech/.