Computing Support
Computers
All faculty members have computers maintained by the College Information Technology Office (CITO), which are replaced every three years. The next replacement will occur in Fall 2008. Software upgrades of these computers will be made by CITO through the local network. In order to receive vital security updates to your office computer, you should log out each day before you go home, but do NOT shut off the computer. Once a week, you should restart the computer. From the Start Menu, choose Shut Down, then select Restart from the drop-down list.
In order to save energy, please do shut down your monitor and printer when you are not in the office.
An Equipment Loan form is required if computers are taken off campus. Please obtain this form from Isabel.
Computer Assistance & Training
If you need assistance in working with your computer or printer, please submit a request form through the CITO Web site: http://coas3.coas.indiana.edu/citoweb/help.cfm There should be a green IU icon on your computer desktop that links directly to this web form. A member of the CITO staff will normally contact you within 24 hours in order to fix the problem. If you are unable to submit a Web form to request assistance, please talk to a staff member, who will be happy to submit the request for you.
If you are experiencing problems with OneStart, Oncourse, or your network user name in general, you should phone University Information Technology Services (UITS) at 855-6789. The first question you will hear from the UITS staff member is “May I have your user name please?” UITS also has an excellent education program for IU faculty, staff, and students called "STEPS." Through these courses, you can learn anything from basic word processing to web page design. For more information and to sign up, please see http://ittraining.iu.edu/.
Printers
The high-capacity laser printer in BH 642 is available for use by all faculty. If you do not see the BH 642 HP LaserJet P3005 as an option when you want to print a document, please contact CITO to establish the connection to the main office printer. Once the link is established, you should see two options for the 2300 printer: LJP3005 and LJP3005-Duplex. The Department encourages you to choose the duplex option if you have a multi-page document, so that the printer will print on both sides of the paper, thus saving trees and money.
If you have any problems with the printer in your office, you can submit a CITO help request on the web. If CITO cannot fix a printer problem because it requires the attention of a specialized technician, please contact Isabel, who will call for a private service provider to look at the machine. IU Electronics Services no longer performs printer repairs.
If you feel that you need an upgraded printer in your office, please send a memo or e-mail to the chair. If you need a new toner cartridge for your office printer, just ask Dana.
