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Hutton Honors College

 — Indiana University

BUS-P 304: Honors Operations Management
Professor George Ball*
Section 1353 MW 10:10-11:25am HH 1050
Section 1354 MW 11:40am-12:55pm HH 1050
Section 5224 MW 4:00-5:15pm HH 1050

Part of Honors I-Core. Open ONLY to admitted Business Honors students.


Understanding the role of the operations function and its impact on the competitiveness of the firm is an important part of any manager`s training. Operational issues include designing, acquiring, operating, and maintaining the facilities and processes; purchasing raw materials; controlling and maintaining inventories; and providing the proper labor needed to produce a good or service so that customers` expectations are met.

This course in operations management is intended to be a survey of operating practices and models in both manufacturing and service oriented firms. It is intended to provide managers in all functional areas with sufficient knowledge to make informed "total business decisions" and to introduce standard terms and concepts for communications with operating personnel. In such a course, it should be recognized that breadth of subject matter, not depth of topic, will be the goal.

Course Objectives:

Build an understanding of how the Operations Manager fits into the organization. Provide a knowledge base for conversing with operations personnel. Build both quantitative and qualitative analysis skills, especially those needed to understand systems implemented through Enterprise Resource Planning systems. Show the similarities of operating problems in the Manufacturing and Service Sectors.

Learning Outcomes:

  • Communicate major operations concepts in an intelligent manner at a level compatible with practitioners in the field.
  • Quantitatively analyze problems related to forecasting demand, projects, manufacturing and service processes, inventory supply and distribution, the location of warehouses, and basic quality control.
  • Think critically by understanding such trade-offs as low cost versus quick customer service.
  • See the importance of integrating the functions of the firm, particularly marketing and operations sales and production plans.
  • Appreciate the risks and ethical implications associated with the different operations strategies.

  • Students may not receive credit for both P304 and (P370 or P301 or P300).

    Section 4371
    Section 4371