About Our Staff, At Home and Abroad
Who You Gonna Call? Pat Lacy!
For many outside our walls, Kinsey Institute receptionist Pat Lacy is the day-to-day face and voice of the Institute, fielding phone calls and greeting visitors. Her duties range from reception to organizational scheduling to handling our gift shop, but her favorite part of her job is the interactions with people . “I really like meeting the people who come in the institute – people from all over the country and around the world. Every person is unique and interesting.”
Pat particularly enjoys the opportunity our campus location gives her to interact with “students with their young, eager minds.” She sees a lot of Indiana University students who visit the Institute in organized tours, or who come in to use the library for their studies or visit an exhibit in the gallery. “Some of the students are not necessarily comfortable with being here, but they are all interested. They come to the Institute, but then stop at the door. I welcome them in.”
On the phones, Pat is the first KI employee to encounter outside inquiries, whether they are legitimate requests for information or advice, or prank callers. Pat’s solution is to be very straightforward with every caller. “I have to take all calls seriously because someone may have a serious issue. I don’t put anyone down or make light of their concerns.”
Be sure to give Pat a personal “Hello” the next time you call.
Liana in China
Kinsey Institute Librarian Liana Zhou spent several weeks in Nanning, China this fall, participating in a program of library professional training. Six librarians from the United States provided training to 160 library directors from the Guangxi province, for three days. The training covered topics from library philosophy to library practice. The central theme of the presentation was “libraries enrich our lives”, and was very well received.
This training is part of a two-year pilot project of the Laura Bush 21st Century Librarian Program, which supports professional development programs aimed at librarians and library staff, and is funded in part by the IMLS (The Institute of Museum and Library Services). The project is the first collaboration of the US and Chinese governments which stages libraries as cultural platforms for further cultural exchange and collaboration, and provides a model for enhancing awareness among information professionals of Chinese information resources.
While in China, Liana also presented several lectures, including talks on legal and privacy issues for librarians.
More information about this exchange program is available on the official US-China Librarian Collaboration program website.