How to Contact Us DROP BY THE REFERENCE DESK At the Reference Desk help is available at the moment you need it; someone is always there. Librarians and appointed staff are on duty from 8 am to 10 pm Monday-Thursday, from 8 am to 5 pm on Fridays, and from 1-5 on Saturdays and Sundays. Graduate students from the School of Library and Information Science assist during the remaining hours the Main Library is open. BY PHONE (call 855-8028) Help is available from anywhere by telephone. Calls are most useful for a specific, urgent, brief inquiry. The phone is answered at the Reference Desk, and there are no canned messages or buttons to push; a human being will speak with you and assist you with your question. ELECTRONIC MAIL (e-mail) Send a message to libref@indiana.edu This is a very good way to reach us Help is available from anywhere you can use a computer that is connected to the network or equipped with a modem. We check for messages throughout the day every and try to answer as quickly as possible (usually within the hour but always within 24 hours). Ask any kind of question which might be asked in person through this medium. We will suggest a library research direction, answer a specific factual query, check a problem citation, etc.; the only limitation here is that we do not deal with lists of items, addresses, etc. If we need to pass your question on to someone with special expertise we will do that and let you know. BY APPOINTMENT Send a message to libref@indiana.edu We can offer you uninterrupted, in-person assistance and match your needs to the best available assistance. You may want to try the Reference Desk or e-mail first, but if you find those resources inadequate or inappropriate, send an e-mail message to LIBREF describing your needs; we will find the right person to help you and that person will contact you to set up a mutually agreeable time to meet.

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