- Michael Fatten - Data Manager
- Stefano Fiorini - DMR Research Analyst
- Emily Ritter - Records Service Representative
- Chris Shipman - Office Services Assistant
- Darla Kuh - Administrative Assistant
- Brian Piret - Data Manager (previously in Systems Design and Development)
- Amy Hull - Records Services Supervisor
- Markeith Young - Records Services Representative
- "Picture Yourself at IU" Thousands of prospective students and parents will visit our campus this semester. They will have the opportunity to attend an hour long presentation by an office director and current students. They will learn about our amazing academic experience, infinite opportunities for engagement, and our warm campus community. Visitors will also have the opportunity to take a take campus and residence hall tour.
- "IU Previews" will be offered at over 22 various locations throughout Indiana and several cities around the country.
- Admissions representatives and Alumni will be attending college fairs in Indiana, around the country, and world.
- A Student Ambassador Retreat is planned for student volunteers.
- FYEngage, a new student programming initiative was launched this fall semester. FYEngage is designed to provide opportunities for students to better connect with the resources and programs that IU Bloomington has to offer. FYEngage is organized around eight thematic areas: academics, tradition, leadership, diversity, wellness, service, careers and the arts. Check out FYEngage at fye.indiana.edu (click login to FYEngage).
- A mentor program has been implemented for the 2009 cohort of Hoosier Link students. Under this program students have been paired with a faculty or staff member at Ivy Tech to assist with their goal of transferring to Indiana University. Students meet monthly with their mentors to discuss academic life, career goals and student engagement.
- The FYE Student Advisory Board will hold its first meeting this fall. The Board was created as another avenue by which we maintain a student voice in our programming development.
- A new email campaign has been developed to promote the BeIU interest and VIP pages for potential students. This exciting campaign will be emailed to students encouraging them to BeIU through the VIP page online. Look for more information about this in the near future.
- "Embracing the Green Movement" - The office will be eliminating the print copy of the term-based Enrollment Bulletin. Spring 2010 will be the last time the Enrollment Bulletin will be in print. The complete bulletin will be available online, and students, staff and faculty will receive an email linking them to the online version, in lieu of the paper copy.
- Please stop in and visit the staff in the more publicly accessible and student friendly office in Franklin Hall 232.
- A new 'Achieve' IU scholarships poster has been sent to 2000+ high school guidance offices to promote IU and the scholarship opportunities available for students interested in IU. Limited quantities are available if you would like one of these new posters for your office.
- The office will be hosting 4 Game Day events this fall, and one will be in the Hall of Champions at the new North End Zone facility at Memorial Stadium with 'personalized' calls from Coach Lynch to those who register to attend. Go Hoosiers!
- The Office of Scholarships, through the development efforts of the Systems Design and Development staff, is utilizing the newly created Online Event Management System for Scholarship events. This new system enables students to select online from a list of events the event they wish to attend. The list of attendees is automatically captured in a database for event management.
- The office continues to utilize technology and online services for students and staff. A share component has been added to the Federal Verification process. Staff members are now able to access all verification documents submitted by students and families electronically on our secured server.
- Students and families continue to be offered high tech online services including the ability to chat online with OSFA financial aid counselors, obtain their Federal Work Study authorization cards, report outside scholarships and awards, and reduce or decline financial aid awards online.
- A new Photo Archive searchable database, named Praesepe, will be released this fall for use by all OEM staff. This will enable staff to have quick access to hundreds of photos for various projects that they may be working on for print or online communications. Look for more information to be sent to you about this later in the fall semester.
- Urchin Software from Google will be applied to OEM-administered websites to allow tracking and reporting of visitor activity on these sites. Urchin analyzes traffic for one or more websites and provides easy-to-understand reports on OEM website visitors - where they come from, how they use our sites, what converts them into students, and much more.
- The Transfer Indiana project, a Credit Transfer Service (CTS) for transfer credit articulation, is migrating data to SIS to allow articulation mapping feeds to the Transfer Indiana project.
- A new postcard has been developed and mailed this fall to over 10,000 potential 21st Century Scholars in the state of Indiana. This new effort to recruit 21st Century Scholars enhances our outreach to these students.
- Organized the OEM Coach Hep Indiana Cancer Challenge Group
- Sponsored a family for the holidays
- In honor of Mary Ellen's birthday, the office donated canned food items to a local agency
- Partnered with the Hoosier Hills Food Bank to collect over 3,000 pounds of non-perishable food items from incoming students and their family members during Orientation
- Assisted the Hoosier Hills Food Bank with the June and July Commodity Supplemental Food Program serving over 500 low-income seniors in the Hoosier Hills service area
- Offered two service based IUBeginnings trips this year: Community Plunge and Hoosier Commitment
- Served local non-profit agencies as a part of our annual New Student Service Day
- Worked together to sponsor a family during the Christmas holiday
- Over the past academic year, the office has donated over 300 pounds of food to a worthy cause
- Check Out the Green Team - A recent development in the Office of the Registrar is the creation of the Green Team, with members representing each of the different divisions within the office. The Green Team is charged with disseminating information, collecting ideas, and help employees save energy in the workplace. One early effort was educating people about the Recycling Day at IU for electronic materials. Also, the Team has initiated plans for energy saving on the technology side of the house, with plans to systematically turn computers off at night and back on in the morning before staff begins their work days.
- Look for the OEM Annual Report Mid November!!!!
OEM Staff Newsletter - Fall 2009
CONTENTS
• Roger's Welcome• The Student Lifecycle
• Welcoming Our New Colleagues
• Introducing OEM's Newest Office
• Progressively Creating New Services and Programs
• OEM Implements Cross Functional Teams
• OEM Staff Spotlight
• Service to the Community
• Announcements
Roger's welcome
As the school year begins in earnest, I want to thank each of you for your contribution to OEM and Indiana University. Over the past several months, many of you have been involved with the final recruitment touches on the most academically talented and diverse freshman class in the history of Indiana University. Further, several OEM team members helped deliver the largest number of international freshmen in our campus history. This accomplishment was the result of many people's talents---whether it was team members in the research units of OEM, or the talented folks in the Scholarship office, or all the members of our Admissions office, the hard work of many led to tremendous results.
Throughout June, July, and August, team members in FYE led an orientation program to introduce our newest students to IU. Key OEM team members from the Registrar's office assisted in the registration of all these new students, and folks from OSFA provided financial guidance. The Registrar's office spent the summer reporting on enrollment and registration numbers and completing the significant task of migrating the "Kelley Direct" program to Bloomington. Our colleagues in OSFA had the most challenging summer in recent memory as families and students came in record numbers to talk about financial aid. With 3,200 phone calls a day and hundreds of e-mails, OSFA has never had a busier summer than the summer of 2009. The number of accomplishments I could cite in this newsletter are never-ending---so instead, let me simply say thank you. A day rarely passes when I am not reminded of the talented team we have in OEM. So, if no one else says this to you today, let me, "thank you for your contribution to Enrollment Management and Indiana University." Have a great fall semester!
The Student Lifecycle
Welcoming Our New Colleagues
We would like to welcome the appointed staff who recently joined our team, or changed positions within our organization. Some may seem like familiar faces by now, but we want to make sure everyone who joined our organization since our last OEM Annual Retreat is properly introduced. Welcome everyone!
Office of Interactive Communication
Office of the Registrar
Office of Scholarships
Office of Student Financial Assistance
Introducing OEM's Newest Office - The Office of Interactive Communication
In the summer of 2008, David Johnson chaired an OEM task force charged with examining electronic communications and messaging. In December 2008, the task force recommended, among other topics, collaboration among OEM web related staff, the designation of a central person or team to coordinate our communications and messages, and the expansion of our web presence and online interactions and services.
To that end, we are pleased to announce OEM now has an Office of Interactive Communication. Laura Wisley has been promoted, and now serves as the Director of the office. She is joined by team members Michael Fatten and Mazias de Oliveira. Their good work with the OEM Customer Relationship Management solution has been valuable in moving OEM forward in our communications efforts, and their expertise will be valuable as we engage in new initiatives in the Web 2.0 environment (Blogs, Twitter, Facebook, virtual tours, video solutions and other emerging technologies).
Progressively Creating New Services and Programs
Our unit continues to develop and implement new programs and services to better meet the needs of our various constituencies. Below you will find some of the new developments OEM has in store for this fall. As you can see, our creativity continues to shine!
Office of Admissions
Office of First Year Experience Programs
Interactive Communication
Office of the Registrar
Office of Scholarships
Office of Student Financial Assistance
Systems Design and Development
Development and Special Programs
OEM Implements Cross Function Teams
In an effort to continuously improve our organization, OEM has developed cross functional teams. The goal of these cross functional teams is to help us work outside our typical silos, while developing new initiatives which will help in moving our organization to the next level. Each cross functional group has an executive sponsor and is comprised of a representative group of team members from OEM units. Below is the list of work groups and the membership of each group.
Technology
Roland Cote - Exec Sponsor
Mark McConahay - Chair (REG)
Bryan Bradford (ADM)
Anne Palmer (SDD)
Trevor Pittman (FYE)
Communication - Internal
Jack Rhodes - Exec Sponsor
Larry Gonzalez - Chair (ADM)
Lauren Fox (OSFA)
Jennifer Witkemper (SDD)
Jeri Kott (ADM)
Ron McFall (SCH)
Lisa Scully (REG)
Chairs Coordinating Group
Mark McConahay (REG)
Shirley Boardman (ADMIN)
Larry Gonzalez (ADM)
Sarah Booher (SCH)
Linda Shepard (REG)
HR/Staff Development
David Johnson - Exec Sponsor
Shirley Boardman - Chair (ADMIN)
Chris Franke (OSFA)
Becky Mullen (FYE)
Roy Durnal (OSFA)
Mary Tourner (ADM)
Karen Livingston (REG)
Ann Lawson Smith (ADM)
Communication - External
Susan Pugh - Exec Sponsor
Sarah Booher - Chair (SCH)
Jackie Kennedy-Fletcher (OSFA)
Melanie Payne (FYE)
Laura Wisley (OIC)
Sarah Dvorak (ADM)
Mike Carroll (REG)
Research, Assess, Evaluation
Mary Ellen Anderson-Exec Sponsor
Linda Shepard - Chair (REG)
Doug Anderson (RES)
Stephen Johnson (ADM)
Terry Knaus (ADM)
Bridgett Milner (RES)
Melissa Myers (OSFA)
Emily Arth (FYE)
OEM Staff Spotlight
In each edition, we will spotlight various individuals from within our organization. The purpose is not only to celebrate their good work, but also to help us become better acquainted with our colleagues in OEM.
Dot Kemp, Records Service Coordinator - Office of the Registrar
Dot Kemp began her work in the Office of the Registrar 24 years ago. Dot started her Registrar career as a Service Representative and has advanced to the position of Record Services Supervisor. During her Registrar tenure she has seen incredible change in how students register, drop and add, request transcripts, and much more. Never one to become complacent, Dot has played an instrumental role in introducing a whole suite of electronic services that have been developed in recent years. Perhaps even more impressive is that she has maintained her unrelenting commitment to providing the highest level of service to students, faculty, and staff as these significant changes were implemented. Dot has been married to her husband Rick for 34 years, is the mother of a son and daughter, and a very proud grandmother of two.
Joyce Lessig, Credentials Analyst Supervisor- Office of Admissions
Joyce has been with the Office of Admissions for over 39 years. She began as a work study student during her junior year of college, and she is still here. Joyce has served in nearly all the clerical positions in the office and is now the Credentials Analyst Supervisor. While working in the office, Joyce finished her BS in Art Education, a MS in Counseling and Counselor Education and was the very first recipient of the Martial Arts Certificate given through the Kinesiology Department in HPER. For the last dozen years or so, she has served on the Standing Committee on Residence (SCOR) which hears student appeals from all IU campuses. She has also held part-time jobs in retail at Ayres and Borders, and worked at the YMCA's front desk for nearly ten years.
Joyce also did a stint as an Associate Instructor teaching HPER classes in Tae Kwon Do and Self-Defense (mainly Hap Ki Do). Joyce enjoys her loving family, reading mysteries and watching "Bones" and HGTV. She is a member of the Phi Chapter of Omega Phi Tau Sorority and the Sherwood Oaks Christian Church.
Ron McFall, Associate Director - Office of Scholarships
Ron McFall joined the Office of Enrollment Management in 2007 as Associate Director in the Office of Scholarships. He has been involved in the development and expansion of several OEM recruitment initiatives, including the Herbert Presidential Scholars Program, COMPASS scholarship system, and endowed scholarship awarding process. Ron earned both his undergraduate degree in Marketing from the Kelley School of Business and his M.S. in Higher Education and Student Affairs at IU. His experience includes strategic marketing and brand development, recruitment initiatives for high-ability students, and scholarship program administration. Ron is married to his wife Staci McFall, who is a staff member in the School of Informatics. Ron enjoys spending time with Staci and their golden retriever named Buster.
Bridgett Milner, Associate Director - Enrollment Planning and Research
Bridgett Milner joined OEM as the Assistant Director of Enrollment Planning and Research in May 2007, after completing her Ph.D. in Psychology at IUB. During her graduate study, Bridgett minored in Statistics, a degree she uses daily within her role in OEM. Bridgett performs research and analyzes data to support the recruitment of incoming beginners. Prior to working for OEM, Bridgett held research and teaching positions within the Department of Psychological and Brain Sciences. She received her BA in Psychology from St. Mary's College of Maryland. Bridgett is the proud mom of a 15 month old boy who attends daycare here at IU. Her hobbies include reading, watching live music (her husband is in a band), and spending time with her family.
Dan Murphy, Assistant Director - First Year Experience Programs
Dan Murphy is the newest member of the Office of First Year Experience Programs. He joined the office as an Assistant Director in May. Dan works primarily with the recruitment, selection and training of the Student Orientation Leaders, as well as program design and implementation. Dan joined the team from James Madison University in Harrisonburg, Virginia where he worked in the Office of Orientation. Dan's previous experience includes work in orientation programs, residence life, admissions, fraternity and sorority life and leadership development programs. Dan participated in the Orientation Professionals Institute offered by the National Orientation Directors Association (NODA) and then served as the Virginia State Coordinator within the Association. Dan enjoys photography, travel and music.
Joe Wilkerson, Computer Network and Program Analyst - Office of Student Financial Assistance
Joe Wilkerson joined OSFA as a Computer Network and Program Analyst in May 2009. He works primarily with computer administration and technical support, but is also involved in various projects with the financial aid systems team. Joe received his BS in Informatics and he is now currently pursuing a Master's degree in Human Computer Interaction Design, both from the Indiana University School of Informatics and Computing. Joe and a team of collaborators were nominated to attend and present at the leading conference on Computer Human Interaction (CHI) in Boston, MA. His team focused on using technology to promote sustainable behavior in the usage of home electronics. The project was selected as one of the four finalists out of hundreds of competing international teams.
Joe is a member of GISA, the Graduate Informatics Student Association. He enjoys hiking, camping and backpacking, and he recently started to get into photography as a side hobby. Joe enjoys snow skiing and wishes there were mountains somewhere closer to Indiana.
Service to the Community
OEM is not only committed to serving our students, but our organization is also committed to serving the Bloomington community. Below you will find just some of the ways in which our offices have given to others.
Office of Admissions
Office of First Year Experience Programs
Systems Design and Development and Enrollment Planning and Research
Office of the Registrar
