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Business Affairs
Associate Director

Linda Michael
1800 N. Range Road Bloomington, IN 47408 Phone: (812) 855-1763 Fax: (812) 855-8207 E-mail: ljmichae@indiana.edu
General Information
We provide administrative support for all divisions in the Physical Plant. This includes payroll, human resources,
procurement, the maintenance management system (MMS), web development, newsletters,
financial reporting, and the Service Center. We are a key liason between our customers, vendors, and our own
staff.
Services
Business Office & Accounting Systems

Faye Elkins Business Manager Phone: (812) 855-9684
- Manage budget of $71.5M for purchased fuel & utilities, service sales, and maintenance.
- Financial reports for all divisions.
- Processing invoices.
- Internal and external billing.
- Ensure compliance with IU financial policy.
Service Center

Bruce Williams
Manager of Service Center Phone: (812) 855-1763
- Customer liaison.
- Manage the Service Center, including radio dispatch.
- Initiate and coordinate work requests.
- Estimate and process work orders.
- Process over 60,000 service requests and over 700 project work orders each year.
- Customer reports and information resources.
For information about how to request our services, please visit the service page.
Maintenance Management System (MMS)

Scott V. Knapp
MMS Administrator Phone: (812) 855-5826
- Coordinate this IU database for tracking time, materials, and billing.
- Support for IU departments using MMS, including Physical Plant.
- Strategic data systems planning, researching and recommending hardware and software.
- Participate in National FacilityMAX Developmental Council for creating a web-based version. Implementation to occur in April 2007.
Facility Materials & Contracts

Don Young
Assistant Director Phone: (812) 856-5458
- Purchasing and contracts for all Physical Plant divisions.
- Van delivery service.
- Storeroom maintenance for internal purchasing.
For more on these services, please visit the Facility Materials & Contracts page.
Administrative Support Services

Gwen E. McCay
Assistant Director Phone: (812) 856-0716
For more on these services, please visit the Administrative Support Services page.
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