The 2005 Founders Day programs (above) roll off the press. Neil Hugentober (left in photo at right), associate director, and Bud Jenkins, third shift foreman, consult on a job at IU Printing Services (UPS).
Terry Sparks, a 26-year UPS employee, watches the processing of a stack of IU note cards.	Larry Bennet, a 20-year UPS employee, prepares to package campus envelopes.
Dave Howerton, a 37-year UPS employee, pulls a job off the sheet-fed press.	Pam Fawcett (left), customer service representative; Carrol Stencel, publishing coordinator; Kathi Spicer, customer service manager.
Ten million sheets of letterhead and envelopes for all IU campuses pass through the presses each year.	The cover of the 2004-2005 Bulletin is just one of the many jobs processed.

Joe Goss, director of University Printing Services (UPS) in Bloomington, is celebrating his 20th year of service to IU this month. Good thing dedication runs in the UPS family (the 28-member UPS staff has a combined total of 600 years of service to the university) because the work load at the in-plant printer is intense.

Approximately 9,000 separate jobs come in every year—quick print to long run—amounting to nearly 150 million pages. UPS does all university stationery, the Indiana Magazine of History, two publications for the IUB Department of Religious Studies, the History of Education Quarterly, and all types of work for the IU Alumni Association, the IU Foundation and the Learn More Center, to name a few.

Founders Day programs, commencement programs on all campuses and paper products for the alumni trustee elections (450,000 ballots; 450,000 bios and 900,000 envelopes) are staples.

“We are a service organization rather than an auxiliary unit. We’re self-supporting,” he explained meaning Goss and his administrative staff are always looking for new ways to extend the reach of their organization in delivering services.

Two off-set presses purchased two years ago have made “quick, make-ready” jobs an easy delivery to IU clients on all the campuses. While UPS has been functioning in some capacity since 1914, the digital age continues to bring challenges as well as enhanced capabilities to the unit. The demand for high-quality color printing, for example, has made a huge change in the way printing operations do business, Goss said.

But customer service remains tantamount, Goss suggests, because the campuses of Indiana University are UPS’ client base.

Carrol Stencel, administration manager and a 38-year UPS employee, points out that her team is available to take a project from creation to final distribution—whether a brochure, flyer, formal program or even a mouse pad. Any IU department is a potential client; the only thing that is required is an IU account number. Fifteen percent of printing orders now come through the UPS Web site and expedites delivery time.

Personalization has become a big seller in the printing field, Goss said, and work printed at UPS can be labeled to target a particular group because UPS maintains the university’s faculty and staff mailing lists as well as several others. UPS also has long-standing partnerships with several external printers and finishing houses that do binding, embossing and die-cutting, for example, and that customer inquiries about printing projects include advice on these other providers.