Troubleshoot Errors with EPIC Punchout Vendors

The Purchasing Department works hard to secure contracts with vendors so that faculty and staff have access to competitive prices and superior service.  EPIC is a valuable resource for those who wish take advantage of those contracts, but on occasion, you may experience an error when attempting to access a Punchout Vendor.  If an error appears on your screen, follow the guide below for troubleshooting the problem.   

• Delete your cookies and temporary internet files

• Allow your computer to accept third party cookies

• Find out what browser and version you are using:

• http://www.indiana.edu/~purchase/epic/checkfirst.html

• If IE8 then follow these instructions: http://www.indiana.edu/~purchase/epic/crossscripting.html

If problems persist, contact Brian Becker, Assistant Director of Procurement Systems, at bbecker@indiana.edu.