Public Television from Indiana University
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Thank You!

Thanks for giving your valuable time to help WTIU! Without our many volunteers we wouldn't be able to provide the quality television and services that community public television is known for.

Questions? Contact Us

E-mail

Phone (812) 855-6114

Toll-free (800) 662-3311

Fax (812) 855-6323

WTIU Membership
1229 E 7th St
Bloomington, IN 47405-5501

Phone Volunteering

Frequently Asked Questions

Q. How do I get there?

A. The WTIU studios are located in the Radio TV Building on the IU Bloomington campus. The building is west of Jordan Avenue, in between Seventh and Tenth Streets. It is accessible by going through the Main Library parking lot off Jordan; the building is on the far west side of the lot. The ground floor entrance is located on the north side of the circle drive in front of the Fine Arts Building.

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Q. Where should I park?

A. The Main Library parking lot and the lot behind the IU Art Museum provide the closest parking. Additional parking can be found at the Jordan Parking Garage (across from the Musical Arts Center on Jordan Avenue) and the Fee Lane Parking Garage (across from the Business/SPEA Building on Fee Lane).

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Q. Do I need a parking tag to park on the IU campus?

A. Yes. Your confirmation materials will include a campus parking permit that is valid for the day of your service. This tag, which you should hang from your rearview mirror, is good in campus zones marked "A" or "C." This includes the library parking lot and both garages listed above. However, you cannot park in a metered spot while using your hang tag—you will be ticketed. If the only available spot is at a meter, you should remove your tag, feed the meter (on weekdays) and let WTIU staff know you had to pay to park.

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Q. How do I find the studio?

A. Once you are inside the Radio TV Building, there will be signs directing you to Studio 6.

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Q. Do I need to arrive early?

A. Yes. You should arrive about fifteen minutes before your shift is scheduled to begin so you can receive instructions about answering calls. Also, on weeknights during the school year it is a good idea to include extra time to find a parking spot.

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Q. What's it like to answer pledge calls?

A. Simple! You will be seated at a table with a phone, pledge forms and pencils, and a binder full of reference materials. Before you begin, you will receive a brief orientation session from a WTIU staff member who will provide instructions and point out where to find information you might need. Directions for answering calls are listed right on the pledge form; all you have to do is follow the script. You will ask the callers for basic information, questions about the amount of their pledge and what thank you gifts they might want, and about their contact preferences.

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Q. What do I do if the caller has a question I can't answer?

A. Often you will be able to find the answer in the reference materials you've been provided, like the list of thank you gifts or the program guide. If there is a question you can't answer, though, you should take a message. Membership staff will usually be able to find the answer quickly and get back to the caller.

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Q. Will I be answering calls the whole time I'm at the studio?

A. No. During the fund drive, programs air for segments ranging from 10 to 40 minutes without interruption. These are followed by a pledge break of about 10 minutes. Almost all of the phone calls come during the pledge breaks.

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Q. Will I be on TV?

A. Maybe. You should ask your group leader or call the Membership office at (812) 855-6114 if you want to know for sure. Phone volunteers are shown only during live breaks. Some of our pledge breaks are live from the studio, some are pre-taped, and some are provided by other sources. Usually weekend mornings and afternoons are not live, but weekend nights are. During the week the breaks vary depending on the programming.

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Q. What should I wear?

A. It is best to dress in layers so you can accomodate warm or cool temperatures. The temperature of the studio can vary depending on the time of year and what's going on in the studio. During live breaks the studio lights can be quite warm, but if breaks are not live the air can be chilly. If you are with an organization and are going to be on air, you may want to coordinate clothing with others in your group.

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Q. Should I bring anything to eat or drink?

A. You don't need to bring snacks (unless you are sticking to a specific diet), though you may want to have a meal before you come. Plenty of snacks will be provided in the studio, along with sodas, coffee, and other hot drinks.

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Q. Is there anything else I should bring?

A. Since there is down time between pledge breaks, it can be a good idea to have something to read or work on while you are not answering calls.

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Q. What if my question isn't answered here?

A. Please contact us by e-mail or call the Membership office at (812) 855-6114 for additional information.

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