2001 IT IUE User Survey Summary

prepared by

Center for Statistical and Mathematical Computing

METHODOLOGY

The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 906 randomly selected people at Indiana University East (163 faculty, 143 staff, 600 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (unweighted number of respondents, labeled "Responses").

Unless otherwise indicated, the results shown are weighted to estimate the average response of the entire IUE community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, Staff for staff, S for students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by Faculty and Students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by the Information Technology at Indiana University, East (IT at IUE) during the past year (e.g., student computing facilities, electronic mail, staff and faculty computing environment, campus network, multimedia services, instructional technology, campus website services)?

2.Overall, how important are IT systems and services to your work or study?

3. On a weekly basis, approximately how many hours do you use a computer?

4. How would you rate your computer expertise?

5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

5a. If you have a computer at your residence, what type of computer is it?

5b. If you access IUE computing systems from off campus, please indicate the service you use. Please circle all that apply.

ELECTRONIC MAIL

6. IT supports a variety of electronic mail systems to send messages (e-mail) to others at IUE and worldwide. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

7. Which e-mail system do you use most often (Please circle one)?

8. If you use an external mail service (e.g. Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency (please circle one):

9. Overall, how satisfied are you with the e-mail systems available at IUE?

USER SUPPORT SERVICES

10. IT provides a wide range of assistance for computer users.  If you have received help from any of the following sources in the past year, please indicate your satisfaction by circling the appropriate response.

11. Overall, how satisfied are you with the IT user support services available at IUE?

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

12. IT maintains a number of computer facilities and services designated specifically for student use and instruction.  Please indicate your overall satisfaction by circling the appropriate response.

13. Overall, how satisfied are you with IT instructional and student computing services available at IUE?

CLASSROOM TECHNOLOGY SERVICES

14. IT provides a number of services designed to facilitate the use of information technologies in the classroom.  If you use these facilities and services, please indicate your overall satisfaction by circling the appropriate response.

15.. IT provides technology support for Distributed Education: the Virtual Indiana Classrooms (VIC). If you use this technology, and support services, please indicate your overall satisfaction by circling the appropriate response.

16. Classroom facilities vary from building to building and room to room.  Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, projector screens, and aesthetics)?

17.Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g., delivery of equipment, equipment ordering procedures, support staff, selection of equipment)? 

UNIVERSITY INFORMATION SERVICES

18. Through the University Information Services Division, IT helps a number of information systems to support administrative services on campus.  If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

19.Overall, how satisfied are you with student support systems made available by University Information Services at IU East (e.g., INDYCAT/IUCAT, INSITE, etc.)?

20. Overall, how satisfied are you with the administrative support systems available at IUE?

NETWORK-BASED INFORMATION SERVICES

21. IT supports access to and use of various network-based information services and tools.  If you use such services, please indicate your overall satisfaction by circling the appropriate response.

22. Overall, how satisfied are you with network-based information services and tools?

DATA NETWORK SERVICES

23. IT provides campus networking, limited dial-in access for faculty and staff, and repair services.  If you use such services, please indicate your overall satisfaction by circling the appropriate response.

24. Overall, how satisfied are you with the IT data network services available at IUE?

TELECOMMUNICATION SERVICES

25. IT provides a wide range of telephone services to the IUE campus.  If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

26. Overall, how satisfied are you with the telecommunications services offered by IT during the past year (e.g., long-distance calling service, telephone service, telephone features, voice mail, Campus Switchboard, and telephone equipment)?

GENERAL ASSESSMENT

27.How helpful has the information technology environment at IUE been in your teaching activities?

28. How helpful has the information technology environment at IUE been in your research activities?

29. How helpful has the information technology environment at IUE been in your learning experience ?

30. Please state your level of agreement with the following statement:  The information technology environment was an important factor in my decision to attend IUE.

31. Overall, how satisfied are you with the IT services (including computing, computer networking, and telecommunications) offered by the IT department at IUE during the past year?

NON-IT SERVICES

32. Departments other than IT offer computing services that are important to the functioning of the IUE computing environment.  If you use such facilities and services, please indicate your satisfaction by circling the appropriate response. 

IMPROVEMENTS AND SUGGESTIONS

33. Are there additional comments you would like to make about IT services at IUE?

34. If you need an IT staff member to contact you to discuss any aspect of IT services at IUE, please provide the information requested below.  This information will be passed on to the IT office, but your survey responses will remain confidential.