2001 IT IUS User Survey - Survey Methodology

The IT User Survey is administered  by the IU Center for Survey Research. Surveys were sent to randomly selected people at Indiana University Southeast in each of the following categories: faculty, staff, and students. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it), the average opinion score, and the percentage of people who were satisfied with the service (graded it as a 3 or better).

Unless otherwise indicated, the results shown are extrapolated to estimate the average response of the entire IUS community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, Staff for staff,  S for students. In some cases, some services are used by groups of subpopulations, indicated for example by [F&S] for services used by faculty and students. Results are shown separately for multiple subpopulations when appropriate.

Sample and Response Size

The table below indicates the number of surveys originally sent out to the randomly selected individuals by status (sample size) and overall, the number of actual responses by status and total, and the percentage of responses received for each category and total.

Status
Sample Size
Number of Respondents
Response Rate
Students
600
248
41.33%
Faculty
200
84
42.00%
Staff
200
127
63.50%
Total
1000
459
45.90%