2001 UITS IUS User Survey Summary

prepared by

Center for Statistical and Mathematical Computing

METHODOLOGY

The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 1000 randomly selected people at Indiana University Southeast (200 faculty, 200 staff, 600 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (unweighted number of respondents, labeled "Responses").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUS community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, Staff for staff, S for students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by Faculty and Students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by Integrated Technology (IUS-IT) during the past year (e.g., public computing facilities, electronic mail, office computing, computer network, telephone consulting, World Wide Web, IUS-IT Support Services)?

2. Overall, how important are IUS-IT systems and services to your work or study?

USER SUPPORT SERVICES

3. IUS-IT provides a wide range of assistance for computer users. Please indicate your satisfaction with these services during the past year by circling the appropriate response.

4. Overall, how satisfied are you with the IUS-IT user support services?

DEPARTMENTAL SUPPORT

5. IUS-IT provides a wide range of support and services directly to academic departments (e.g., equipment purchasing advice and assistance, hardware and software installation, printer service and repair). Please indicate your satisfaction by circling the appropriate response.

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

6. IUS-IT maintains a number of computer facilities and services designated specifically for student use and instruction. Please indicate your overall satisfaction by circling the appropriate response.

7. Overall, how satisfied are you with IUS-IT instructional technology services available at IUS?

ELECTRONIC MAIL

8. IUS-IT supports the Exchange/Outlook electronic mail (e-mail) system to send messages to others at IUS and worldwide. Please indicate your overall satisfaction by circling the appropriate response.

9. If you use an external mail service (e.g., Hotmail, Yahoo mail, AOL, etc.), indicate your usage frequency by circling the appropriate response.

CLASSROOM TECHNOLOGY SERVICES

10. IUS-IT provides a number of services designed to facilitate the use of instructional technologies in the classroom. Please indicate your overall satisfaction by circling the appropriate response.

11. IUS-IT provides videoconferencing technology (e.g., VIC, AAVS, Polycom, IHETS). Please indicate your overall satisfaction by circling the appropriate response.

12. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, furnishings, and aesthetics)?

13. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g., delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

UNIVERSITY INFORMATION SERVICES           

14. IUS-IT supports a number of information systems that support administrative services on campus. Please indicate your overall satisfaction by circling the appropriate response.

15. Overall, how satisfied are you with student support systems made available at IUS (e.g., Online Catalog, INSITE, etc.)?

16. Overall, how satisfied are you with the administrative support systems available at IUS?

NETWORK-BASED INFORMATION SERVICES

17. IUS-IT supports access to and use of various LAN-based information services and tools. Please indicate your overall satisfaction by circling the appropriate response.

18. Overall, how satisfied are you with LAN-based information services?

DATA NETWORK SERVICES

19. IUS-IT provides campus networking, data activations, and repair services. Please indicate your overall satisfaction by circling the appropriate response.

20. Overall, how satisfied are you with the IUS-IT network services available at IUS?

TELEPHONE SERVICES

21. IUS-IT provides a wide range of telephone services to faculty, student, and staff customers. Please indicate your overall satisfaction by circling the appropriate response.

22. Overall, how satisfied are you with the telephone services offered by IUS-IT during the past year?

GENERAL ASSESSMENT AND USE

23. How helpful has the information technology environment at IUS been in your teaching activities?

24. How helpful has the information technology environment at IUS been in your research activities?

25. How helpful has the information technology environment been in your learning experience at IUS?

26. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IUS.

27. On a weekly basis, approximately how many hours do you use a computer?

28. How would you rate your computer expertise?

29. Do you have a computer at home?

29A. What type of computer(s)? Please circle all that apply.

29B. If you access IUS computing systems, please indicate the services you use. Please circle all that apply.

30. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by IUS-IT during the past year?

IMPROVEMENTS AND SUGGESTIONS

31. Are there additional comments you would like to make about IUS-IT services?

32. If you would like an IT staff member to contact you to discuss any aspect of IUS-IT services, please fill in the information requested below. This information will be passed on to the IT office, but your survey responses will remain confidential.