2001 OIT IUSB User Survey Summary

prepared by

Center for Statistical and Mathematical Computing

METHODOLOGY

The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 1000 randomly selected people at Indiana University South Bend (200 faculty, 200 staff, 600 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (unweighted number of respondents, labeled "Responses").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUSB community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, Staff for staff, S for students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by Faculty and Students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by the Office of Information Technologies (OIT) during the past year (e.g., student computing facilities, electronic mail, computer network, telephone consulting at the HelpDesk 237-4362, World Wide Web)?

2.Overall, how important are OIT systems and services to your work or study?

3. On a weekly basis, approximately how many hours do you use a computer?

4. How would you rate your computer expertise?

5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

5a. If you have a computer at your residence, what type of computer is it?

5b. If you access OIT computing systems, please indicate the service you use. Please circle all that apply.

ELECTRONIC MAIL

6. OIT supports a variety of electronic mail (e-mail) systems to send messages to others at IUSB and worldwide. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate repsonse.

7. Which e-mail system do you use most often? Please circle only one.

8. If you use an external e-mail service (e.g.,Hotmail, Yahoo! Mail, AOL, etc.), indicate your usage frequency by circling the appropriate response.

9. Overall, how satisfied are you with the e-mail systems available at OIT?

USER SUPPORT SERVICES

10. OIT provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by circling the appropriate response.

11. Overall, how satisfied are you with the OIT user support services available at IUSB?

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

12. OIT maintains a number of computer facilities and services designated specifically for student use and instruction. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

13. Overall, how satisfied are you with OIT instructional and student computing services available at IUSB?

CLASSROOM TECHNOLOGY SERVICES

14. OIT, through Instructional Media Services (IMS), provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by circling the appropriate response.

15. OIT provides technology support for Distributed Education: the Virtual Indiana Classrooms (VIC). If you use this technology and its support services, please indicate your overall satisfaction by circling the appropriate response.

16. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, projector screens, and aesthetics)?

17. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g., delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

RESEARCH AND ACADEMIC COMPUTING

18. Overall, how satisfied are you with the University Information Technology Services (UITS) research computing services available at IUSB?

UNIVERSITY INFORMATION SERVICES

19. OIT Computing Services helps to support a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

20. Overall, how satisfied are you with student support systems made available at IUSB by University Information Services(e.g., INDYCAT/IUCAT, INSITE, etc.)?

21. Overall, how satisfied are you with the administrative support systems available at IUSB?

NETWORK-BASED INFORMATION SERVICES

22. OIT supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

23. Overall, how satisfied are you with network-based information services?

DATA NETWORK SERVICES

24. OIT provides campus networking, dial-in modem, data activation, and repair services. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

25. Overall, how satisfied are you with the OIT network services available at IUSB?

VOICE SERVICES

26. The Telecommunications Division of OIT provides a wide range of telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

27. Overall, how satisfied are you with the services offered by the Telecommunications Division of OIT during the past year (e.g., long distance calling service, telephone service, telephone features, voice mail, Campus Switchboard, and telephone equipment)?

GENERAL ASSESSMENT

28. How helpful has the information technology environment at IUSB been in your teaching activities?

29. How helpful has the information technology environment at IUSB been in your research activities?

30. How helpful has the information technology environment at IUSB been in your learning experience?

31. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IUSB.

32. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by OIT during the past year?

NON-OIT SERVICES

33. Departments other than OIT offer computing services that are important to the functioning of the IUSB computing environment. If you use such facilities and services, please indicate your satisfaction by circling the appropriate response.

IMPROVEMENTS AND SUGGESTIONS

34. Are there additional comments you would like to make about the Office of Information Technologies?

35. If you need an OIT staff member to contact you to discuss any aspect of IT services at IUSB, please provide the information requested below.