2002 UITS IUE User Survey Summary

prepared by

Center for Statistical and Mathematical Computing

METHODOLOGY

The UITS User Survey is administered by the Center for Survey Research. Surveys were sent to 1000 randomly selected people at Indiana University East (170 faculty, 167 staff, 663 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), and the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUE community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, Staff for staff, S for students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by Faculty and Students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).


COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by the Information Technology at Indiana University, East (IT at IUE) during the past year?

Average
Satisfaction
Usage
4.14 .07
95.3 1.9%
86.3%

2. Overall, how important are IT systems and services to your work or study?

Average
Satisfaction
Usage
4.12 .09
89.3 2.7%
91.0%

3. On a weekly basis, approximately how many hours do you use a computer?

2.84 .12
hours

4. How would you rate your computer expertise?

Average Expertise (1=novice, 5=expert):
3.12 .06

5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

Yes:
90.3%

a. If you have a computer at your residence, what type of computer is it?

 
Percentage checked
Responses
Intel-compatible computer running Windows 95, 98/ME
46.0%
202
Intel-compatible computer running Windows NT or Windows 2000, or Windows XP
35.8%
161
Apple Macintosh or compatible
3.4%
29
Unix workstation (including microcomputers running LINUX)
.4%
4
Other:
8.4%
27

b. If you access IUE computing systems from off campus, please indicate the service you use. Please circle all that apply.

 
Percentage checked
Responses
Limited IUE dialup access for faculty and staff
14.1%
28
Commercial Internet service provider for lower speed service, 56kb/s and below (e.g., Microsoft Network, America Online, IQuest, etc.)
53.5%
199
Digital Subscriber Line (DSL) service from an Internet service provider with high-speed connectivity (e.g., Ameritech)
4.2%
11
Cable Modem Service from local cable television service provider that offers high-speed connectivity (e.g., Insight, Comcast, etc.)
8.6%
36
Other (please specify):
5.1%
23

ELECTRONIC MAIL

6. IT supports a variety of electronic mail systems to send messages (e-mail) to others at IUE and worldwide. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage
Pine
3.05 .15
65.1 4.9%
14.2%
WebMail
3.85 .11
86.9 3.4%
38.3%
Microsoft Outlook Express
3.96 .15
91.7 4.5%
74.2%[F,Staff]
Microsoft Outlook
4.19 .18
91.5 5.6%
40.9%[F,Staff]
Other (e.g. Netscape)
4.08 .09
95.1 2.4%
37.5%

7. Which e-mail system do you use most often (Please circle one)?

 
Students
Staff
Faculty
Pine
4.4%
1.0%
2.5%
Webmail
39.5%
6.8%
20.0%
Microsoft Outlook Express
N/A
70.9%
42.5%
Microsoft Outlook
N/A
14.6%
13.8%
Other: (please specify)
56.1%
6.8%
21.3%

8. If you use an external mail service (e.g. Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency (please circle one):

 
Students
Staff
Faculty
Always
52.7%
12.8%
29.0%
Frequently
30.8%
29.8%
50.0%
Occasionally
16.5%
57.4%
21.0%

9. Overall, how satisfied are you with the e-mail systems available at IUE?

Average
Satisfaction
Usage
3.82 .09
88.1 2.9%
59.7%

USER SUPPORT SERVICES

10. IT provides a wide range of assistance for computer users.  If you have received help from any of the following sources in the past year, please indicate your satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage

Instructional technologist services from the Teaching and Learning Center (TLC)

4.22 .08
93.3 2.3%
26.2%
Online consulting resources (IU Knowledge Base, IUE IT Web pages)
4.25 .08
96.7 1.7%
29.9%
IU communications and publications on paper
4.13 .08
94.9 2.1%
26.6%
IU news vehicles (Newsbit, IT.IU, UITS items in JagNews)
4.03 .09
92.4 2.5%
10.9%
Availability of information concerning computers and services
3.71 .09
85.8 3.2%
42.1%
Education Program Hands-on Computing Classes (STEPS & PROSTEPS)
4.09 .09
91.2 2.6%
14.6%
NETg online training
3.88 .09
84.7 3.3%
8.3%
Getting software via IUWare online
4.25 .09
93.4 2.3%
13.4%
IUWare CD-ROM
4.22 .08
92.6 2.4%
22.0%

11. Overall, how satisfied are you with the IT user support services available at IUE?

Average
Satisfaction
Usage
3.97 .08
92.0 2.4%
62.6%

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

12. IT maintains a number of computer facilities and services designated specifically for student use and instruction.  Please indicate your overall satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage
Student Computer Labs hardware (computers, scanners, etc.)
4.33 .07
96.1 1.8%
74.0%
Student Computer Labs software
4.25 .08
94.7 2.1%
68.1%
Student Computer Labs consulting overall
3.98 .09
90.8 2.7%
62.0%
Knowledge and ability of Student Computing Labs consultants
3.98 .09
90.8 2.7%
59.0%
Courtesy and helpfulness of Student Computing Labs consultants
4.14 .09
91.1 2.6%
60.1%
Student Computer Labs overall
4.28 .07
95.6 1.9%
73.5%
Oncourse (Internet-based distributed learning environment)
4.07 .10
90.9 3.1%
66.5%[F,S]

13. Overall, how satisfied are you with IT instructional and student computing services available at IUE?

Average
Satisfaction
Usage
3.99 .08
93.0 2.3%
78.3%

CLASSROOM TECHNOLOGY SERVICES

14. IT provides a number of services designed to facilitate the use of information technologies in the classroom.  If you use these facilities and services, please indicate your overall satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage
Instructional technology resources staff (from A/V services to TLC staff)
4.10 .17
97.0 4.1%
77.9%[F]
Instructional technology resources classroom equipment
3.84 .21
90.6 6.7%
74.4%[F]
Advanced Technology Classrooms
3.67 .27
76.2 9.5%
24.4%[F]
Virtual Indiana Classrooms(VIC). Technology and support services
3.67 .30
73.3 9.8%
17.4%[F]

15. Classroom facilities vary from building to building and room to room.  Overall, how satisfied are you with your classroom facilities (e.g., in terms of lighting, acoustics, projector screens, and aesthetics)?

Average
Satisfaction
Usage
3.56 .24
78.6 9.0%
94.4%[F]

16. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g., delivery of equipment, equipment ordering procedures, support staff, selection of equipment)? 

Average
Satisfaction
Usage
3.83 .22
85.7 7.7%
85.6%[F]

UNIVERSITY INFORMATION SYSTEMS

17. Through the University Information Systems Division, IT helps a number of information systems to support administrative services on campus.  If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage
Library online catalog (INDYCAT/IUCAT)
4.27 .07
98.6 1.1%
58.5%
Financial Information System (FIS)
3.98 .12
96.0 3.1%
27.6%[F,Staff]
The Online Purchasing System (TOPS)
4.13 .11
96.1 3.1%
15.4%[F,Staff]
Web based Purchasing
4.27 .09
100 .3%
13.9%[F,Staff]

Information Access Services:

IU Information Environment

Financial Data Retrieval System (FDRS)

Information Center (FOCUS)

 

4.21 .12

4.02 .12

3.64 .18

 

97.9 2.3%

97.4 2.5%

80.3 6.0%

 

28.9%[F,Staff]

20.5%[F,Staff]

17.5%[F,Staff]

SafeWord cards
3.64 .17
77.3 6.1%
49.1%[F,Staff]
Insite (insite.indiana.edu, course listings, Bursar information, student advising, etc.)
4.36 .07
97.4 1.5%
79.5%

18. Overall, how satisfied are you with the administrative support systems available at IUE?

Average
Satisfaction
Usage
3.83 .12
94.1 3.5%
72.3%[F,Staff]

19. Overall, how satisfied are you with student support systems available at IUE?

Average
Satisfaction
Usage
4.21 .10
96.6 2.3%
81.1%[S]

NETWORK-BASED INFORMATION SERVICES

20. IT supports access to and use of various network-based information services and tools.  If you use such services, please indicate your overall satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage
Publishing on the IUE Web server (www.iue.indiana.edu)
3.99 .09
92.4 2.4%
32.8%
Browsing on the IUE Web server (www.iue.indiana.edu)
4.04 .08
94.2 2.1%
65.4%
Personal Web home pages on the IUE Web server (www.iue.indiana.edu/search.html)
4.09 .08
95.6 1.9%
41.0%
IUE Search (www.iue.indiana.edu/search.html)
4.13 .08
93.1 2.3%
48.1%
IUE Events Calendar
4.12 .08
93.9 2.2%
37.6%

21. Overall, how satisfied are you with network-based information services?

Average
Satisfaction
Usage
4.03 .07
96.2 1.8%
67.1%

DATA NETWORK SERVICES

22. IT provides campus networking, limited dial-in access for faculty and staff, and repair services.  If you use such services, please indicate your overall satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage
Limited dial-in access
3.51 .14
84.7 5.5%
19.3%[F,Staff]
Reliability of office, laboratory, or classroom direct network connection(Ethernet data jack)
3.96 .14
91.4 4.3%
40.6%[F,Staff]
Speed of office, laboratory, or classroom direct network connection(Ethernet data jack)
3.91 .15
88.8 4.8%
47.8%[F,Staff]
Data jack activations
4.20 .08
93.7 2.3%
7.9%
Data jack repair services
4.04 .09
89.0 2.9%
8.3%
Internet and World Wide Web access
4.46 .07
97.8 1.4%
38.0%

23. Overall, how satisfied are you with the IT data network services available at IUE?

Average
Satisfaction
Usage
4.10 .07
95.7 1.9%
39.5%

TELECOMMUNICATION SERVICES

24. IT provides a wide range of telephone services to the IUE campus.  If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

 
Average
Satisfaction
Usage
Campus Switchboard
4.06 .09
94.9 2.0%
57.8%
Telephone repair service
3.83 .11
88.3 2.9%
8.8%
Campus office/housing telephone service
4.25 .08
96.6 1.7%
17.0%
Telephone equipment (telephone sets)
3.59 .11
76.6 3.8%
19.6%
Printed telephone directories
3.84 .15
88.0 4.8%
81.9%[F,Staff]
Installation of campus office data jacks and telephones
3.75 .14
89.5 4.6%
48.2%[F,Staff]
Campus office long-distance service
3.58 .15
81.1 5.7%
73.4%[F,Staff]
Campus office voice mail (274-6245)
4.02 .12
95.5 3.2%
72.0%[F,Staff]
Cellular telephone services
4.38 .12
100 .3%
11.2%[F,Staff]
Pager services
3.75 .15
90.1 4.5%
12.2%[F,Staff]
Monthly invoice format
3.79 .11
97.3 2.6%
22.0%[F,Staff]
Campus office telephone service consulting
3.22 .18
73.1 6.7%
17.8%[F,Staff]
Teleconference service provided by Campus Switchboard
4.02 .13
95.9 3.1%
14.6%[F,Staff]

25. Overall, how satisfied are you with the telecommunications services offered by IT during the past year (e.g., long-distance calling service, telephone service, telephone features, voice mail, Campus Switchboard, and telephone equipment)?

Average
Satisfaction
Usage
3.89 .09
91.5 2.5%
47.4%

GENERAL ASSESSMENT

26.How helpful has the information technology environment at IUE been in your teaching activities?

Average
Satisfaction
Usage
3.50 .23
80.8 8.7%
88.6%[F]

27. How helpful has the information technology environment at IUE been in your research activities?

Average
Satisfaction
Usage
4.00 .11
90.6 3.1%
77.9%[F,S]

28. Overall, how satisfied are you with the IT services (including computing, computer networking, and telecommunications) offered by the IT department at IUE during the past year?

Average
Satisfaction
Usage
3.88 .08
92.6 2.3%
85.8%

29. How helpful has the information technology environment at IUE been in your learning experience ?

Average
Satisfaction
Usage
3.89 .13
88.8 3.9%
82.7%[S]

30. Please state your level of agreement with the following statement:  The information technology environment was an important factor in my decision to attend IUE.

Average
Satisfaction
Usage
2.36 .15
44.1 6.1%
100%[S]

NON-IT SERVICES

31. Departments other than IT offer computing services that are important to the functioning of the IUE computing environment.  If you use such facilities and services, please indicate your satisfaction by circling the appropriate response. 

 
Average
Satisfaction
Usage
Computing support offered by personnel in your own department
4.00 .17
86.4 5.2%
45.3%[F,Staff]
Teaching and Learning Center (TLC)
3.85 .24
84.6 8.2%
61.9%[F]