Actions Taken in Response to 2003 Survey

We value your survey responses. Each year your judgments help guide our plans and activities. Projects undertaken in response to the 2003 survey include:

Increased the number of technology (smart) classrooms. All general classrooms have been "smartened." Instructions for equipment use also provided in each room.
In the process of upgrading telephones for easier identification of voice mail messages.
Improved the consistency of the IUSB web site appearance (prominent pages have been converted to the template). Removed outdated pages and corrected broken links. Working closely with departments on their web page maintenance.
Reduced the time unresolved problems wait in the help desk queue.
Reorganized IT to concentrate resources in high use/high need areas.
For full-time faculty and staff, replaced all desktop computers older than 3 years.
Appointed a director of communications to facilitate more timely and frequent updates regarding IT activities.
Provided help desk and systems staff with Mac-specific training.
Completed conversion from Novell network O/S to Windows, thus removing the last obstacle to systematic file sharing and file storage.
Encouraged staff to attend customer service training.
Leased a T-1 between Elkhart and Indianapolis to provide redundancy and increase network speed/reliability.
Provided access to e-mail Spam filters to reduce the quantity of junk mail.
Installed Net Express workstations throughout the campus for quick access to non-lab computers.
Installed a wireless network providing nearly 100% campus coverage.
Appointed a campus security officer to monitor network stability and security.