IUSB 2003 IT User Survey Summary

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The IT User Survey is administered  by the IU Center for Survey Research. Surveys were sent to randomly selected people at Indiana University South Bend in each of the following categories: faculty, staff, and students. The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it), the average opinion score, and the percentage of people who were satisfied with the service (graded it as a 3 or better).

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUSB community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for Faculty, Staff for Staff, and S for Students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by faculty and students. Results are shown separately for multiple subpopulations where appropriate.

Sample and Response Size

The table below indicates the number of surveys originally sent out to the randomly selected individuals by status (sample size) and overall, the number of actual responses by status and total, and the percentage of responses received for each category and total.

Status Sample Size Number of Respondents Response Rate
Students
600
246
41%
Faculty
200
110
55%
Staff
200
154
77%
Total
1000
510
51%