IUSB 2005 IT User Survey Summary

prepared by

Center for Statistical and Mathematical Computing
Click here for a printable version in Microsoft Word Format.

METHODOLOGY

The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 1000 randomly selected people at Indiana University Sout Bend (200 faculty, 200 staff, 600 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), and the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUSB community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, Staff for staff, S for students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by Faculty and Students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

COMPUTING AND COMPUTER NETWORKING  

1. Overall, how satisfied are you with the computing environment offered by Information Technologies (IT) during the past year (e.g., student computing facilities, electronic mail, computer network, telephone consulting at the HelpDesk (520-5555), World Wide Web)?

2. Overall, how important are IT systems and services to your work or study?

3. How long have you been using computers?

4. On a weekly basis, approximately how many hours do you use a computer?

5. Your comfort level in using a computer.

6. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

a. If you have a computer at your residence, what type of computer is it?

b. If you access IT computing resources from home, please indicate the service you use. Please mark all that apply.

	Percentage checked	Responses
IT modem pool (520-0508)	7.4%	49
IT express modem pool (520-4809)	3.0%	28
IT Elkhart modem pool (295-5929)	2.7%	10
Commercial Internet Service Provider for lower speed service, 56kb/s and below (e.g., Microsoft Network, America Online, IQuest, INdynet, etc.)	26.3%	109
Digital Subscriber Line (DSL) service from an Internet service provider with high-speed connectivity (e.g., Ameritech)	12.7%	64
Cable Modem Service from local cable television service provider that offers high-speed connectivity (e.g., ATT, Insight, Comcast, etc.)	27.3%	103
Other	5.9%	23

7. Do you use a PDA?

a. If you use a PDA, what type of PDA do you have?

ELECTRONIC MAIL

8. IT supports a variety of electronic mail systems to send messages (e-mail) to others at IUSB and worldwide. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

9. Which e-mail system do you use most often?

10. Is your IUSB e-mail account your primary or secondary account?

11. How often do you check your IU e-mail?

12. IT at IU provides an anti-spam service to quarantine potential spam e-mail. If you use this service, indicate your overall satisfaction by marking the appropriate response.

13. How many e-mail accounts do you have?

14. Overall, how satisfied are you with the e-mail services provided by IU?

USER SUPPORT SERVICES

15. IT provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by marking the appropriate response.

16. In summary, how satisfied are you with the IT user support services available at IUSB?

STUDENT COMPUTING LABS

17. IT maintains a number of student computing labs designated specifically for student use and instruction. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

18. Do you use the Net Express workstations?

19. Overall, how satisfied are you with IT instructional and student computing labs available at IUSB?

INSTRUCTIONAL MEDIA AND CLASSROOM TECHNOLOGY SERVICES

20. IT, through Instructional Media Services (IMS), provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by marking the appropriate response.

21. IT provides technology support for Distance Education via the TV/Polycom Classrooms. If you use this technology, and support services, please indicate your overall satisfaction by marking the appropriate response.

22. How often do you use the Polycom facilities?

23. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with presentation technology in the upgraded classrooms (e.g. lighting, acoustics, and projector screens)?

24. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g. delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

25. Oncourse, a tool for creating and maintaining web-based teaching and learning resources, is available to faculty and students at Indiana University. Respond to the following in reference to your experience with Oncourse.

a. From where do you connect to Oncourse?

b. Indicate your level of satisfaction with Oncourse at IU?

RESEARCH AND ACADEMIC COMPUTING

26. Overall, how satisfied are you with the IT research computing services available centrally?

UNIVERSITY INFORMATION SERVICES

27. IT Computing Services helps to support a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

28. Overall, how satisfied are you with student support systems made available by University Information Services at IU? (e.g., online schedule of classes, financial aid, registration, add/drop, IUCAT, etc.)

29. Overall, how satisfied are you with the administrative support systems available at IU?

WEB-BASED INFORMATION SERVICES

30. IT supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

31. Overall, how satisfied are you with web-based information services?

DATA / TELECOM SERVICES

32. IT provides campus networking, dial-in modem, data activations, telephone services, and repair services. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

33. Overall, how satisfied are you with the services offered by the Data and Telecom Division of IT during the past year (e.g., dial-in modem, campus telephone services)?

GENERAL ASSESSMENT

34. How helpful has the information technology environment at IUSB been in your teaching activities?

35. How helpful has the information technology environment at IUSB been in your research activities?

36. How helpful has the information technology environment at IUSB been in your learning experience?

37. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend or work at IUSB.

38. Overall, how satisfied are you with the information technology services (Help Desk, classroom technology, student labs, telephone systems, Web-based information) offered by IT during the past year?

ABOUT YOU

39. Please respond to the following items to give us a better understanding of you as a student at IUSB.

a. How many classes do you take in a typical semester?

b. Would you describe yourself as a:

c. While a student, do you:

d. Are you a: