IUSB 2005 IT User Survey Summary

prepared by

Center for Statistical and Mathematical Computing
Click here for a
printable version in Microsoft Word Format.

METHODOLOGY

The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 1000 randomly selected people at Indiana University Sout Bend (200 faculty, 200 staff, 600 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), and the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUSB community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for faculty, Staff for staff, S for students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by Faculty and Students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).


COMPUTING AND COMPUTER NETWORKING  

1. Overall, how satisfied are you with the computing environment offered by Information Technologies (IT) during the past year (e.g., student computing facilities, electronic mail, computer network, telephone consulting at the HelpDesk (520-5555), World Wide Web)?

Average
Satisfaction
Usage
4.01 ± .08
92.9 ± 2.4%
97.9%

2. Overall, how important are IT systems and services to your work or study?

Average
Satisfaction
Usage
4.46 ± .07
95.8 ± 1.9%
99.5%

3. How long have you been using computers?

 
% Less than one year
% 1-4 years
% 5-9 years
% 10-19 years
% 20 years or more
Students
2.2%
6.5%
37.5%
47.3%
6.5%
Staff
N/A
1.4%
5.6%
57.6%
35.4%
Faculty
N/A
N/A
7.0%
54.7%
38.3%

4. On a weekly basis, approximately how many hours do you use a computer?

21.29 ± 1.36

hours

5. Your comfort level in using a computer.

Average
Satisfaction
Usage
4.41 ± .07
96.6 ± 1.7%
100%

6. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

Yes:

95.0%

a. If you have a computer at your residence, what type of computer is it?

 
Percentage checked
Responses
Intel-compatible computer running Windows 95, 98/ME
18.5%
87

Intel-compatible computer running Windows NT, Windows 2000, or Windows XP

73.0%
318

Apple Macintosh or compatible

3.8%
40
Unix workstation (including microcomputers running LINUX)
2.7%
10

Other

5.3%
16

b. If you access IT computing resources from home, please indicate the service you use. Please mark all that apply.
 
Percentage checked
Responses
IT modem pool (520-0508)
7.4%
49

IT express modem pool (520-4809)

3.0%
28

IT Elkhart modem pool (295-5929)

2.7%
10

Commercial Internet Service Provider for lower speed service, 56kb/s and below (e.g., Microsoft Network, America Online, IQuest, INdynet, etc.)

26.3%
109
Digital Subscriber Line (DSL) service from an Internet service provider with high-speed connectivity (e.g., Ameritech)
12.7%
64
Cable Modem Service from local cable television service provider that offers high-speed connectivity (e.g., ATT, Insight, Comcast, etc.)
27.3%
103

Other

5.9%
23

7. Do you use a PDA?

Yes:

7.6%

a. If you use a PDA, what type of PDA do you have?

 
Students
Staff
Faculty
Palm Pilot
66.7%
83.9%
76.9%
iPAQ
8.3%
3.2%
N/A
BlackBerry
N/A
3.2%
3.8%
Other (Please specify)
25.0%
9.7%
19.2%

ELECTRONIC MAIL

8. IT supports a variety of electronic mail systems to send messages (e-mail) to others at IUSB and worldwide. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Outlook
4.00 ± .12
92.5 ± 3.5%
97.9% [F,Staff]
WebMail
3.96 ± .14
92.7 ± 4.3%
92.1% [S]
Web browser (e.g. Netscape, Internet Explorer)
4.06 ± .09
96.1 ± 2.2%
89.1%

9. Which e-mail system do you use most often?

 
Student
Staff
Faculty
Outlook
N/A
95.8%
77.5%
WebMail
55.6%
N/A
N/A
Web browser
24.4%
4.2%
12.4%
Other
20%
N/A
10.1%

10. Is your IUSB e-mail account your primary or secondary account?

 
Student
Staff
Faculty
Primary
29.0%
85.4%
82.2%
Secondary
71.0%
14.6%
17.8%

11. How often do you check your IU e-mail?

 
% Several times a day
% Once a day
% Several times a week
% Once a week
% Less than once a week
Students
25.7%
25.1%
24.0%
5.5%
19.7%
Staff
94.4%
3.5%
2.1%
N/A
N/A
Faculty
93.8%
3.1%
2.35%
.8%
N/A

12. IT at IU provides an anti-spam service to quarantine potential spam e-mail. If you use this service, indicate your overall satisfaction by marking the appropriate response.

Average
Satisfaction
Usage
4.24 ± .08
95.9 ± 1.9%
46.0%

13. How many e-mail accounts do you have?

 
1
2-4
5 or more
Students
13.1%
83.1%
3.8%
Staff
42.7%
55.9%
1.4%
Faculty
38.0%
59.7%
2.3%

14. Overall, how satisfied are you with the e-mail services provided by IU?

Average
Satisfaction
Usage
4.05 ± .09
95.0 ± 2.1%
95.8%

USER SUPPORT SERVICES

15. IT provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Telephone consulting (IT HelpDesk, 520-5555)
3.95 ± .09
93.6 ± 2.3%
37.0%
Walk in consulting at IT HelpDesk (DW1245)
4.18 ± .08
95.5 ± 2.0%
54.2%

IU Knowledge Base

3.84 ± .09
93.5 ± 2.4%
42.4%
IUSB IT Website
3.81 ± .09
88.1 ± 3.1%
45.5%
Availability of information concerning IT computers and services
3.84 ± .08
93.6 ± 2.4%
55.6%

STARTUP classes in computing labs

3.89 ± .11
92.0 ± 3.2%
30.1% [F,S]
Con Ed Technology training classes
3.96 ± .14
90.4 ± 3.7%
34.1% [F,Staff]
UCET Technology training classes
4.02 ± .16
92.9 ± 4.9%
33.9% [F]
IUware CD-ROM
4.15 ± .09
95.9 ± 1.9%
43.7%

16. In summary, how satisfied are you with the IT user support services available at IUSB?

Average
Satisfaction
Usage
4.09 ± .07
96.1 ± 1.8%
91.1%

STUDENT COMPUTING LABS

17. IT maintains a number of student computing labs designated specifically for student use and instruction. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Student Computing Labs hardware
4.26 ± .07
96.4 ± 1.8%
89.1%
Student Computing Labs software
4.18 ± .08
95.8 ± 2.0%
90.0%
Availability of Student Computing Labs
3.38 ± .11
75.5 ± 4.1%
95.0%
Knowledge and ability of Student Computing Labs consultants
3.88 ± .09
90.7 ± 2.8%
76.0%

Courtesy and helpfulness of Student Computing Labs consultants

3.96 ± .09
90.3 ± 2.8%
77.8%

18. Do you use the Net Express workstations?

Yes:

59.5%

19. Overall, how satisfied are you with IT instructional and student computing labs available at IUSB?

Average
Satisfaction
Usage
3.94 ± .08
94.1 ± 2.3%
92.0%

INSTRUCTIONAL MEDIA AND CLASSROOM TECHNOLOGY SERVICES

20. IT, through Instructional Media Services (IMS), provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage

Instructional Media Services staff

4.38 ± .14
98.1 ± 2.8%
83.9% [F]

Instructional Media Services classroom equipment

4.04 ± .15
95.4 ± 4.1%
87.9% [F]
Old style tech desk
3.38 ± .19
78.8 ± 7.6%
54.1% [F]

New tech desk

4.18 ± .17
92.4 ± 5.0%
73.0% [F]

21. IT provides technology support for Distance Education via the TV/Polycom Classrooms. If you use this technology, and support services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage

Your experience with the Distance Ed technology

4.00 ± .06
99.5 ± .8%
8.0%

Support services for Distance Ed

4.03 ± .05
99.6 ± .7%
6.6%

22. How often do you use the Polycom facilities?

 
% At least 5 times /semester
% 2-4 times /semester
% Once /semester
% Never
Students
N/A
2.9%
4.1%
93.0%
Staff
10.8%
6.9%
13.8%
68.5%
Faculty
1.7%
5.9%
18.6%
73.7%

23. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with presentation technology in the upgraded classrooms (e.g. lighting, acoustics, and projector screens)?

Average
Satisfaction
Usage
4.23 ± .08
98.6 ± 1.4%
96.4% [F,S]

24. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g. delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

Average
Satisfaction
Usage
4.10 ± .17
92.1 ± 5.1%
89.8% [F]

25. Oncourse, a tool for creating and maintaining web-based teaching and learning resources, is available to faculty and students at Indiana University. Respond to the following in reference to your experience with Oncourse.

a. From where do you connect to Oncourse?

 
Campus
Home
Both locations
Do not use
Students
9.5%
5.6%
84.4%
.6%
Faculty
23.4 %
2.3%
53.9%
20.3%

b. Indicate your level of satisfaction with Oncourse at IU?

Average
Satisfaction
Usage
4.15 ± .09
94.1 ± 2.8%
99.0% [F,S]

RESEARCH AND ACADEMIC COMPUTING

26. Overall, how satisfied are you with the IT research computing services available centrally?

Average
Satisfaction
Usage
4.03 ± .08
97.0 ± 2.0%
79.3% [F,S]

UNIVERSITY INFORMATION SERVICES

27. IT Computing Services helps to support a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Student Information Systems: General functionality (Admissions, Advising, Bursar, Records, Financial Aid)
3.87 ± .09
89.4 ± 2.9%
91.5%
Student Information Systems: Academic Advising Services
3.37 ± .10
80.7 ± 3.7%
74.6%
Student Information Systems: Register for Classes
3.82 ± .16
85.7 ± 5.4%
98.3% [S]

Student Information Systems:Bursar Services

3.87 ± .14
89.6 ± 4.7%
86.5% [S]
Student Information Systems: Financial Aid Services
3.60 ± .17
82.4 ± 5.8%
74.0% [S]
Student Information Systems: Faculty Services (rosters, grades)
3.55 ± .21
80.0 ± 7.4%
87.3% [F]

Human Resources Management System (HRMS): E-Doc Services

3.02 ± .21
71.2 ± 8.1%
44.7%[Staff]
Human Resources Management System (HRMS): TIME - IU time keeping system
3.23 ± .13
80.0 ± 5.1%
8.0%[F,Staff]
Financial Information System (FIS)
3.57 ± .14
86.3 ± 4.4%
36.6%[F,Staff]
IU Information Environment including Financial Data Retrieval System
3.29 ± .14
76.1 ± 5.3%
33.1%[F,Staff]
Purchasing/Accounts Payable
3.39 ± .14
81.5 ± 4.9%
17.9%[F,Staff]
Library online catalog (INDYCAT/IUCAT)
4.00 ± .09
92.6 ± 2.5%
83.4%
OneStart Portal: Navigation/Usability
3.46 ± .11
80.9 ± 3.7%
85.8%

OneStart Portal: OneStart Calendar / Classifieds

3.37 ± .17
77.8 ± 6.4%
66.9% [S]

28. Overall, how satisfied are you with student support systems made available by University Information Services at IU? (e.g., online schedule of classes, financial aid, registration, add/drop, IUCAT, etc.)

Average
Satisfaction
Usage
3.89 ± .10
91.7 ± 3.2%
97.5% [F,S]

29. Overall, how satisfied are you with the administrative support systems available at IU?

Average
Satisfaction
Usage
3.58 ± .11
87.7 ± 4.0%
78.4% [F,Staff]

WEB-BASED INFORMATION SERVICES

30. IT supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage

The IUSB homepage (www.iusb.edu)

4.19 ± .07
96.9 ± 1.7%
98.8%

Ease of navigation on IUSB Web site

4.05 ± .08
92.1 ± 2.5%
97.7%

Personal Web home pages

3.78 ± .09
90.1 ± 2.9%
58.0%

31. Overall, how satisfied are you with web-based information services?

Average
Satisfaction
Usage
3.99 ± .07
97.9 ± 1.4%
96.4%

DATA / TELECOM SERVICES

32. IT provides campus networking, dial-in modem, data activations, telephone services, and repair services. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

 
Average
Satisfaction
Usage
Dial-in modem services
3.47 ± .10
83.1 ± 3.6%
27.8%

Reliability of office, laboratory, or classroom direct network connection (Ethernet data jack)

4.16 ± .10
96.5 ± 2.4%
61.5%[F,Staff]

Speed of office, laboratory, or classroom direct network connection (Ethernet data jack)

4.19 ± .11
94.1 ± 3.0%
67.7%[F,Staff]

Data jack activations

3.46 ± .10
87.6 ± 3.2%
14.1%

Data jack repair services

3.38 ± .10
82.8 ± 3.6%
13.1%
Wireless network access
3.77 ± .11
87.3 ± 3.2%
28.5%
Campus Switchboard (520-4111 or 0)
3.89 ± .09
93.5 ± 2.4%
29.5%
Telephone repair service
4.19 ± .11
96.6 ± 2.4%
40.1%[F,Staff]
Campus office telephone service
4.21 ± .09
97.5 ± 2.0%
91.9%[F,Staff]
Telephone equipment (e.g., telephone sets)
3.88 ± .13
89.2 ± 3.9%
93.0%[F,Staff]
Printed telephone directories
4.06 ± .10
94.5 ± 2.9%
96.9%[F,Staff]
Installation of campus office data jacks and telephones
4.26 ± .11
97.2 ± 2.2%
51.3%[F,Staff]
Campus office voice mail services (520-4848)
4.03 ± .13
88.9 ± 3.9%
94.9%[F,Staff]

Monthly invoice format

4.09 ± .12
93.8 ± 3.1%
26.9%[F,Staff]

33. Overall, how satisfied are you with the services offered by the Data and Telecom Division of IT during the past year (e.g., dial-in modem, campus telephone services)?

Average
Satisfaction
Usage
3.87 ± .09
95.0 ± 2.1%
45.4%

GENERAL ASSESSMENT

34. How helpful has the information technology environment at IUSB been in your teaching activities?

Average
Satisfaction
Usage
3.97 ± .17
91.2 ± 5.4%
90.4% [F]

35. How helpful has the information technology environment at IUSB been in your research activities?

Average
Satisfaction
Usage
3.96 ± .10
94.4 ± 2.7%
93.7%[F,S]

36. How helpful has the information technology environment at IUSB been in your learning experience?

Average
Satisfaction
Usage
4.05 ± .12
96.0 ± 3.2%
98.3% [S]

37. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend or work at IUSB.

Average
Satisfaction
Usage
2.48 ± .11
48.2 ± 4.6%
92.5%

38. Overall, how satisfied are you with the information technology services (Help Desk, classroom technology, student labs, telephone systems, Web-based information) offered by IT during the past year?

Average
Satisfaction
Usage
3.93 ± .07
94.5 ± 2.2%
95.1%

ABOUT YOU

39. Please respond to the following items to give us a better understanding of you as a student at IUSB.

a. How many classes do you take in a typical semester?

1 or 2
3 or 4
More than 4
2.8%
48.9%
48.3%

b. Would you describe yourself as a:

Traditional student (entered college immediately after high school; 24 years or under)
Non-traditional student (many years between high school and college; 25 years or older when starting college)
71.6%
28.4%

c. While a student, do you:

Work full-time
Work part-time
Have no paid employment
17.6%
59.1%
23.3%

d. Are you a:

Male
Female
37.5%
62.5%