INFORMATION TECHNOLOGY SERVICES

 

IU EAST USER SATISFACTION

SURVEY

MASTER 2006

Click here for a printable version in Microsoft Word Format.

Instructions:

Please fill out each question as completely as possible by selecting your answers in the box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. If you are not familiar enough with a particular service to make an evaluation, please circle 7 for cannot evaluate this service. If you have no knowledge of the service in question, please circle 8 for never heard of service rather than not answering the question.

 

INFORMATION TECHNOLOGY SERVICES SURVEY ON INFORMATION SERVICES AT INDIANA UNIVERSITY EAST, RICHMOND, IN - MASTER 2006

            COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by the Information Technology at Indiana University, East (IT at IUE) during the past year (e.g., student computing facilities, electronic mail, staff and faculty computing environment, campus network, audio/video services, instructional technology, campus website services)? [All]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

2. Overall, how important are IT systems and services to your work or study? [All]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

3. On a weekly basis, approximately how many hours do you use a computer? [All]

Less than 1 hour

1-5 hours 6-10 hours 11-15 hours 16-20 hours Over 20 hours

1

2

3

4

5 6

4. How would you rate your computer expertise? [All]

Novice

     

Expert

1

2

3

4

5

5. What is your class standing? [S]

Freshman

Sophomore

Junior

Senior

Graduate

6. Do you have a computer at your residence (desktop computer or a laptop that you use at home)? [All]

Yes

No (if "No," GO TO Question #6)

                    a. What type of computer do you have at your residence? (Please select all that apply.) [All]

1.

Intel-compatible computer running Windows 98/ME

2.

Intel-compatible computer running Windows 2000 or Windows XP

3.

Apple Macintosh or compatible

4.

Unix workstation (including microcomputers running LINUX)

5.

Other (Please specify): _____________________________

                       b. If you access IUE computing systems from off campus, please indicate the service you use. (Please select all that apply.) [All]

1.

Commercial Internet Service Provider for lower speed service via telephone, 56kb/s and below (e.g., Microsoft Network, America Online, etc.)

2.

Digital Subscriber Line (DSL) service from an Internet service provider with high-speed connectivity (e.g., SBC)

3.

Cable Modem Service from local cable television service provider that offers high-speed connectivity (e.g., Insight, Comcast, etc.)

4.

Other (please specify): ________________________________________________

             ELECTRONIC MAIL

7. IT supports a variety of electronic mail systems to send messages (e-mail) to others at IUE and worldwide. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Pine [All]

1

2

3

4

5

7

8

WebMail [Student]

1

2

3

4

5

7

8

Microsoft Outlook [F,Staff]

1

2

3

4

5

7

8

Other (e.g. Internet Explorer) [All]

1

2

3

4

5

7

8

8. Which e-mail system do you use most often?                                   

Pine [All]   

WebMail [Student]   

Microsoft Outlook [F,Staff]   

Other (please specify): [ALL]__________________________    

9. If you use an external mail service (e.g. Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency. [All]

Always  Frequently  Occasionally
Never

10. Overall, how satisfied are you with the electronic mail systems available at IU East? [All]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             USER SUPPORT SERVICES

11. IT provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [All]

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Online consulting resources (IU Knowledge Base, IUE IT web pages)

1

2

3

4

5

7

8

IU communications and publications on paper

1

2

3

4

5

7

8

IU News Vehicles (Newsbit, IT@IU, UITS items in JagNews)

1

2

3

4

5

7

8

IUE Information Technology news and announcements

1

2

3

4

5

7

8

IUE IT orientation guides

1

2

3

4

5

7

8

IUE live help (TechChat )

1

2

3

4

5

7

8

Knowledge and ability of IUE Help Desk consultants

1

2

3

4

5

7

8

Courtesy and helpfulness of IUE Help Desk consultants

1

2

3

4

5

7

8

IUE Help Desk overall

1

2

3

4

5

7

8

Education Program Hands-on Computing Classes (STEPS & PROSTEPS)

1

2

3

4

5

7

8

NETg online training

1

2

3

4

5

7

8

Getting software via IUWare Online

1

2

3

4

5

7

8

IUWare CD-ROM

1

2

3

4

5

7

8

12. Overall, how satisfied are you with the IT user support services available at IU East? [All]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

13. IT maintains a number of computer facilities and services designated specifically for student use and instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [S, F]

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Student Computer Lab hardware (computers, printers, etc.)

1

2

3

4

5

7

8

Student Computer Lab software

1

2

3

4

5

7

8

Knowledge and ability of Student Computer Lab consultants

1

2

3

4

5

7

8

Courtesy and helpfulness of Student Computer Lab consultants

1

2

3

4

5

7

8

Student Computer Labs overall

1

2

3

4

5

7

8

Information Commons

1

2

3

4

5

7

8

Oncourse CL (Internet-based distributed learning environment):

Availability

1

2

3

4

5

7

8

Oncourse (Internet-based distributed learning environment):

Features and functions

1

2

3

4

5

7

8

14. Overall, how satisfied are you with IT instructional and student computing services available at IU East? [S, F]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             CLASSROOM TECHNOLOGY SERVICES

15. IT provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [F]

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Knowledge and helpfulness of classroom technology service staff (from A/V services to SMART classroom)

1

2

3

4

5

7

8

Usability of TLC equipment

1

2

3

4

5

7

8

Usability of VIC and other two-way video equipment

1

2

3

4

5

7

8

Usability of SMARTclassroom equipment

1

2

3

4

5

7

8

Availability of the equipment

1

2

3

4

5

7

8

16. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g. in terms of lighting, acoustics, projector screens, and aesthetics)? [F]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

17. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g. delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)? [F]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             UNIVERSITY INFORMATION SERVICES

18. Through the University Information Services Division, IT supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Library online catalog (INDYCAT/IUCAT) [All]

1

2

3

4

5

7

8

Student Information System (SIS) [All]

1

2

3

4

5

7

8

OneStart [All]

1

2

3

4

5

7

8

Financial Information System (FIS) [F,Staff]

1

2

3

4

5

7

8

The Online Purchasing System (EPIC) [F,Staff]

1

2

3

4

5

7

8

IU Information Environment (IUIE) [F,Staff]

1

2

3

4

5

7

8

Financial Data Retrieval System (FDRS) [F,Staff]

1

2

3

4

5

7

8

Safeword cards [F,Staff]

1

2

3

4

5

7

8

19. Overall, how satisfied are you with student support systems (SIS, IUCAT) made available by University Information Services at IU East? [S]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

20. Overall, how satisfied are you with the administrative support systems made available by University Information Services at IU East? [F,Staff]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             WEB-BASED INFORMATION SERVICES

21. IT supports access to and use of various web-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Accessibility of the IUE Web site (www.iue.edu) [All]

1

2

3

4

5

7

8

Information available on the IUE Web site [All]

1

2

3

4

5

7

8

Publish information/web pages on the IUE Web site [F,Staff]

1

2

3

4

5

7

8

Ease of navigation of the IUE Web site [All]

1

2

3

4

5

7

8

IUE Intranet (EastNet) [F, Staff ]

1

2

3

4

5

7

8

22. Overall, how satisfied are you with IUE web services? [All]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             NETWORK SERVICES

23. IT provides campus networking for faculty and staff, and repair services. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Reliability of office, laboratory, or classroom direct network connection (Ethernet data jack)

1

2

3

4

5

7

8

Speed of office, laboratory, or classroom direct network connection (Ethernet data jack)

1

2

3

4

5

7

8

Reliability of campus wireless network connection

1

2

3

4

5

7

8

Speed of campus wireless network connection

1

2

3

4

5

7

8

24. Overall, how satisfied are you with the IT network services available at IU East? [All]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             TELECOMMUNICATION SERVICES

25. IT provides a wide range of telephone services to the IU East campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

IUE Welcome Center [All]

1

2

3

4

5

7

8

Campus office telephone service [F,Staff]

1

2

3

4

5

7

8

Campus telephone directory (via EastNet) [F,Staff]

1

2

3

4

5

7

8

Campus office long distance service [F,Staff]

1

2

3

4

5

7

8

Campus office voice mail services [F,Staff]

1

2

3

4

5

7

8

26. Overall, how satisfied are you with the telecommunications services offered by IT during the past year (e.g., long distance calling service, telephone service, voice mail, telephone directory, and welcome center)? [F, Staff]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

             GENERAL ASSESSMENT

27. How helpful has the information technology environment at IU East been in your teaching activities? [F]

Not at All Helpful

     

Very Helpful

Cannot Evaluate

1

2

3

4

5

7

28. How helpful has the information technology environment at IU East been in your research activities? [F]

Not at All Helpful

     

Very Helpful

Cannot Evaluate

1

2

3

4

5

7

29. How helpful has the information technology environment been in your learning experience at IU East? [S]

Not at All Helpful

     

Very Helpful

Cannot Evaluate

1

2

3

4

5

7

30. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IU East. [S]

Strongly Disagree

     

Strongly Agree

Cannot Evaluate

1

2

3

4

5

7

31. Overall, how would you compare the quality of the services (including telecommunications, computing, and computer networking) offered by the IT department at IU East during the past year to previous years? [All]

Not at All Satisfied

     

Very Satisfied

Cannot Evaluate

1

2

3

4

5

7

NON-IT SERVICES 

32. Departments other than IT offer computing services that are important to the functioning of the IU East computing environment. If you use such facilities and services, please indicate your satisfaction by selecting the appropriate response.

 

Not at All Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Knowledge and ability of Instructional Technologist at Teaching and Learning Center (TLC) [F,Staff]

1

2

3

4

5

7

8

Courtesy and helpfulness of Instructional Technologist at TLC
[F,Staff]

1

2

3

4

5

7

8

Workshops & trainings offered at TLC [F,Staff]

1

2

3

4

5

7

8

Teaching and Learning Center overall [F,Staff]

1

2

3

4

5

7

8

     

IMPROVEMENTS AND SUGGESTIONS      

33. Are there additional comments you would like to make about Information Technology services at IU East? [All]

 

 

 

 

______________________________________________________________________________

34. If you need an IT staff to contact you to discuss any aspect of IT services at IU East, please provide the information requested below. This information will be passed on to the IT office, but your survey responses will remain confidential. [All]

Name: Phone:
E-mail: Question/Problem related to:

 

THANKS FOR SHARING YOUR VIEWS!

Your responses to the survey were successfully submitted.

Questions or comments? Contact us.

For security purposes, please close this browser window to exit the survey.