2006 IT IUK User Survey Summary

prepared by

Center for Statistical and Mathematical Computing
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printable version in Microsoft Word Format.

METHODOLOGY

The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 980 randomly selected people at Indiana University Kokomo (168 faculty, 126 staff, 686 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (raw number of respondents who did not leave a given item blank, labeled "Responses").

Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUK community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for Faculty, Staff for Staff, and S for Students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by faculty and students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).

COMPUTING AND COMPUTER NETWORKING

1. Overall, how satisfied are you with the computing environment offered by Information Technology at Indiana University Kokomo (IT at IU Kokomo) during the past year (e.g., computing resources, electronic mail, local area network, telephone consulting at 455-9315, World Wide Web, IUIS)?

Average Satisfaction Usage
4.12 .07 96.8 1.7% 96.9%

2. Overall, how important are IT computing services at IU Kokomo to your work or study?

Average Satisfaction Usage
4.50 .07 96.0 1.9% 97.4%

3. On a weekly basis, approximately how many hours do you use a computer?

  Less than 1 hour % 1-5 hours % 6-10 hours % 11-15 hours % 16-20 hours % Over 20 hours
Students 0.0% 10.6% 20.8% 18.1% 15.5% 35.0%
Staff 1.1% 13.2% 14.3% 3.3% 11.0% 57.1%
Faculty 1.9% 5.8% 13.5% 13.5% 21.2% 44.2%

4. How would you rate your computer expertise?

Average Expertise (1=novice, 5=expert): 4.42 .07

5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)?

Yes:

96.0%

a. How old is the computer you use at your residence?

  % New less than one year old % Two to four years old % Over four years old
Students 35.6% 53.2% 11.3%
Staff 22.8% 58.2% 19.0%
Faculty 37.6% 46.5% 15.8%

b. Do you use a wireless capable laptop?

Yes:

39.6%

ELECTRONIC MAIL

6. IT at IU Kokomo provides an electronic mail system to send messages (e-mail) to others at IU Kokomo and worldwide. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response

  Average Satisfaction Usage
Microsoft Exchange/Outlook 4.51 .10 98.2 2.1% 90.3%[F,Staff]
Outlook Web Access 4.36 .11 98.4 2.2% 75.2% [F,Staff]
E mail through OneStart 3.78 .11 86.4 3.4% 82.5%
Cyrus Web Mail 3.90 .14 92.1 4.0% 48.1%[S]

7.Which e-mail system do you use most often?

  Students Staff Faculty
Microsoft Exchange/Outlook N/A 83.5% 67.0%
Outlook Web Access N/A 9.9% 17.5%
E mail through OneStart 40.1% 5.5% 8.7%
Cyrus Web Mail 15.3% N/A N/A
Other 44.6% 1.1% 6.8%

8. If you use an external mail service (e.g., Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency.

  Students Staff Faculty
Daily 67.9% 20.7% 44.8%
Several times/week 15.4% 17.2% 14.6%
Once a week 6.3% 3.4% 6.3%
Less than once a week 4.1% 16.1% 6.3%
Never 6.3% 42.5% 28.1%

9. Overall, how satisfied are you with the electronic mail systems available at IUK?

Average Satisfaction Usage
3.89 .09 89.4 2.9% 94.3%

USER SUPPORT SERVICES

10. IT at IU Kokomo provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by circling the appropriate response UITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response.

  Average Satisfaction Usage
IU Ware CD-ROM 4.36 .09 95.2 2.1% 28.4%
Getting software via IU Ware Online 4.49 .08 95.1 2.1% 37.8%
Network Digital Copies (IKON) 3.88 .10 86.7 3.2% 10.5%
Network Printers (includes library and labs) 3.99 .09 88.7 3.0% 71.5%

CENTER FOR TEACHING, LEARNING, AND ASSESSMENT (CTLA)

11. Center for Teaching, Learning, and Assessment (CTLA) at IU Kokomo provides a number of services designed to facilitate the use of instructional technologies in the classroom.

a. Have you used any of these services?

Yes:

51.3%[F,Staff]

b. If you have consulted with CTLA Staff, please indicate your overall satisfaction by circling the appropriate response.

Average Satisfaction Usage
4.51 .14 97.9 3.3% 94.0%[F,Staff]

c. CTLA provides training in Oncourse, Microsoft Office, Dreamweaver, Contribute, AceHTML, Transform, Cmap, Secure FTP, and other software. If you have used any of the following CTLA services, please indicate your satisfaction.

  Average Satisfaction Usage
Microsoft Office Training 4.53 .15 96.1 4.6% 27.8%[F,Staff]
Oncourse Training Courses (not part of Tech Camp) 4.51 .13 100 .5% 41.8%[F,Staff]
Special Technology Training (remote mouse, Vision, eInstruction clickers) 4.41 .17 93.7 5.4% 34.7%[F,Staff]
Ease of access to Tech CTLA Computer Lab (KO 068) 4.16 .22 87.7 7.3% 54.4%[F,Staff]
Tech Camp 4.56 .14 100 .5% 29.6%[F,Staff]
Individual (one-on-one) Training 4.64 .14 98.5 3.0% 74.4%[F,Staff]
Equipment (Hardware) in Tech CTLA Computer Lab (KO 068) 4.37 .15 97.9 3.4% 53.3%[F,Staff]
Software in CTLA Computer Lab (KO 068) 4.44 .14 100 .5% 53.1%[F,Staff]
CTLA Web Site (Technical Tips, Training Schedule, Assessment Resources, SoTL, Grant Opportunities, Teaching Resources, etc) 4.33 .14 100 .5% 48.9%[F,Staff]
Web page training (AceHTML, Transform, Dreamweaver, Contribute, and Secure FTP) 4.16 .22 89.2 6.8% 39.8%[F,Staff]

d. Over the past year, approximately how many times have you contacted a CTLA staff member?

  Never Once Twice 3-5 times More than 5 times
Staff 9.1% 6.1% 15.2% 51.5% 18.2%
Faculty 7.6% 7.6% 15.2% 39.4% 30.3%

e. Over the past year, approximately how many times have you used the CTLA Computer Lab (KO 068)?

  Never Once Twice 3-5 times More than 5 times
Staff 27.3% 12.1% 21.2% 27.3% 12.1%
Faculty 28.8% 18.2% 24.2% 16.7% 12.1%

f. Overall, how satisfied are you with the support services supplied by the CTLA?

Average Satisfaction Usage
4.45 .14 97.8 3.3% 95.0%[F,Staff]

CLASSROOM TECHNOLOGY

12. Classroom facilities vary from building to building and room to room at IU Kokomo. Overall, how satisfied are you with the upgraded classroom facilities on campus (e.g. in terms of lighting, acoustics, projector screens, and design)?

Average Satisfaction Usage
3.98 .10 92.3 2.9% 98.5%[S,F]

13. Overall, how satisfied are you with the classroom technology support over the past year (e.g., delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)?

Average Satisfaction Usage
4.01 .15 94.4 4.8% 85.7%[F]

UNIVERSITY INFORMATION SERVICES

14. IT at IU Kokomo supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by marking the appropriate response.

  Average Satisfaction Usage
Library online catalog (INDYCAT/IUCAT) 3.98 .07 94.9 2.1% 78.1%
Financial Information System (FIS/KUALI) 4.04 .14 93.5 3.7% 39.4%[F,Staff]
The Online Purchasing System (TOPS/EPIC
3.76 .17 84.2 5.3% 29.4%[F,Staff]

Web Based Purchasing

3.70 .18 77.9 6.0% 18.7%[F,Staff]

Information Access Services:

     
IU Information Environment 3.81 .14 90.1 4.4% 48.0%[F,Staff]
Financial Data Retrieval System (FDRS/ IUIE)
3.77 .15 87.7 4.8% 34.0%[F,Staff]
Safeword cards 3.77 .19 79.9 6.1% 51.1%[F,Staff]
OneStart (Web-based course listings, Bursar information, student advising, rosters, etc.) 4.14 .08 94.2 2.2% 96.9%

15. Overall, how satisfied are you with student support systems made available by University Information Services at IU Kokomo (e.g., INDYCAT/IUCAT, OneStart, etc.)?

Average Satisfaction Usage
4.07 .10 96.3 2.6% 96.9%[S]

16. Overall, how satisfied are you with the administrative support systems available at IU Kokomo?

Average Satisfaction Usage
4.08 .12 93.8 3.5% 92.2%[F,Staff]

TELEPHON SERVICES


17. Telephone Services provides a wide range of services at IU Kokomo. If you use such facilities and services, please indicate your overall satisfaction by circling the appropriate response.

  Average Satisfaction Usage
Campus Welcome Center (Switchboard) 3.89 .09 90.8 2.7% 40.7%
Telephone repair service and installations 3.91 .09 93.2 2.4% 8.0%
Campus office telephone service 3.93 .08 92.2 2.6% 19.7%
Telephone equipment (e.g., telephone sets) 3.81 .09 92.2 2.6% 15.8%
Printed telephone directory 4.22 .13 92.9 3.8% 81.8%[F,Staff]
Automated Phone Directory 3.32 .11 75.8 4.0% 36.8%
Campus office long distance service 3.37 .19 73.1 6.4% 71.8%[F,Staff]
Campus office voice mail service 3.77 .10 88.9 3.0% 35.0%

18. Overall, how satisfied are you with the services offered by Telephone Services at IU Kokomo during the past year (e.g., Long Distance Calling Service, Telephone Service, Telephone Features, Voice Mail, Campus Switchboard, and Telephone Equipment)?

Average Satisfaction Usage
3.73 .08 91.6 2.6% 39.5%

GENERAL ASSESSMENT

19. How helpful has the information technology environment (classroom design etc.) at IU Kokomo been in your teaching activities?

Average Satisfaction Usage
3.81 .20 86.6 6.9% 92.4%[F]

20. How helpful has the information technology environment at IU Kokomo been in your research activities?

Average Satisfaction Usage
4.10 .09 95.6 2.3% 90.4%[S,F]

21. How helpful has the information technology environment (classroom design etc.) been in your learning experience at IU Kokomo?

Average Satisfaction Usage
3.98 .12 92.7 3.5% 98.6%[S]

22. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IU Kokomo.

Average Satisfaction Usage
2.38 .15 45.6 6.6% 93.6%[S]

23. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by IT at IU Kokomo during the past year?

Average Satisfaction Usage
3.96 .07 95.8 1.9% 96.0%