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WELCOME TO THE INFORMATION TECHNOLOGY USER SATISFACTION SURVEY 2007
To open the survey, please enter your Survey ID and Password in the boxes below and click on the "Login" button. If you have any problems accessing the survey, please e-mail csr@indiana.edu or call 1-888-226-9234.
STUDY INFORMATION
This survey of IUK faculty, staff and students is being conducted to assess and improve the services that IT at IU Kokomo offers. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Your considered evaluation of our services is even more important because of the continuing reduction in funding for IT at IU Kokomo and its services by the State. Please be assured that your answers are confidential and no individual’s answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will, in no way, affect your standing in your program.
If you need to exit the survey before finishing, you can return at a later time. When you return, use the "Continue" button to review your previous answers and return to where you exited. You may also view a PDF of the complete survey questionnaire or print this screen. If you have any questions or concerns about the study, please e-mail csr@indiana.edu.
1. I agree, proceed.
2. I do not wish to participate.
COMPUTING AND COMPUTER NETWORKING
1. Overall, how satisfied are you with the computing environment offered by Information Technology at Indiana University, Kokomo (ITK) during the past year? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
2.Overall, how important are IT computing services to your work or study? [All]
| Not at all satisfied | Very important | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
3. On a weekly basis, approximately how many hours do you use a computer on or off campus? [All]
| Less than 5 | |
| 6 to 10 | |
| 11 to 20 | |
| More than 20 |
4. How would you rate your computer expertise? [All]
| Novice | Expert | |||
| 1 | 2 | 3 | 4 | 5 |
5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)? [All]
| Yes | No (if “No,” GO TO Question #6) |
a. What type of computer do you have at your residence? (Please select all that apply.) [All]
1. PC running Windows Vista
2. PC running Windows XP
3. PC running other Windows operating Systems (e.g., NT, 98/ME, 2000)
4. Apple Macintosh or compatible
5. Unix or Linux workstation
6. Other (please specify): ____________________________________
b. Do you own a laptop? [All]
Yes |
No |
c. What type of network service do you have at home? [All]
None |
Dialup (56k or less) |
High speed, DSL, cable, etc. |
USER SUPPORT SERVICES
6. ITK provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Telephone consulting at the Help Desk | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Walk-in consulting at the Help Desk | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Online consulting resources (IU’s Knowledge Base, ITLive) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Timely replacement of obsolete computers | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Computer Services technical support staff overall | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Knowledge and ability of Computer Services technical support staff | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Courtesy and helpfulness of Computer Services technical support staff | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Information Commons evening support (5:00pm – 7:00pm) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
7.Since the beginning of the academic year, approximately how many times have you contacted the IT Help Desk? [All]
| Never | |
| Less than 5 | |
| 6 to 10 | |
| 11 to 20 | |
| 20 or more |
8. Overall, how satisfied are you with the ITK user support services? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
STUDENT COMPUTING SERVICES
9. ITK maintains a number of computer facilities and services designated specifically for student use and instruction. These include the open computer lab in SM-102, Library Info Commons, LEC, and the computer classrooms in KO-054, KO-080, KO-082, KO-179, SM-201 and SM-224.
If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Computer lab/computer classroom hardware (computer, scanners, etc.) [S,F] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Computer lab/computer classroom software [S,F] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Computer lab/Information Commons availability [S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Original Oncourse [S,F] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Oncourse CL [S,F] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
10. How often do you use the following devices in the student computing classrooms? [F]
| Never | Occasionally | Frequently | Always | |
| Computer/projector | 1 | 2 | 3 | 4 |
| Document camera | 1 | 2 | 3 | 4 |
| Your own laptop | 1 | 2 | 3 | 4 |
| VCR | 1 | 2 | 3 | 4 |
| DVD | 1 | 2 | 3 | 4 |
11. Overall, how satisfied are you with the ITK student computing services? [S,F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
CLASSROOM TECHNOLOGY SERVICES
12. ITK provides support for technology classrooms and Audio Visual Support. These include KA-105 (Kresge Auditorium), KE-201, KO-072, KO-100, KO-102, KO-103, KO-105, KO-107, KO-108, KO-109, KO-110, KO-111, KO-112, KO-150, KO-211, KO-214, KO-276, KO-281, KO-287, KO-289, SM-101, SM-116, SM-125, SM-126, SM-129, SM-130, SM-209, and SM-226. [F]
a. Over the current academic year, did you teach in one of the technology classrooms?
| Yes | No (if “No,” GO TO Question #14) |
b. How often do you use the following devices in the technology classrooms?
| Never | Occasionally | Frequently | Always | |
| Computer/projector | 1 | 2 | 3 | 4 |
| Document camera | 1 | 2 | 3 | 4 |
| Your own laptop | 1 | 2 | 3 | 4 |
| VCR | 1 | 2 | 3 | 4 |
| DVD | 1 | 2 | 3 | 4 |
13. If you have taught in one of these technology classrooms, and used support services for those rooms, please indicate your level of satisfaction by selecting the appropriate response. [F]
a. Your experience over the past year with IT support services for the technology classrooms (e.g., printers, network connectivity, software support)
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
b. Your experience over the past year with Audio Visual Technician support from the audio visual department (e.g., VCR, DVD, overhead projector, doc camera)
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
WEB-BASED INFORMATION SERVICES
14. ITK supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Ease of publishing on the IU Kokomo Web site (www.iuk.edu)[F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Browsing on the IU Kokomo Web site (www.iuk.edu) [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IU Kokomo Event Calendar [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IU Search (search.iu.edu ) [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
15. Overall, how satisfied are you with web-based information services? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
DATA NETWORK SERVICES
16. ITK provides campus networking, data jack activations, and network repair services. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Reliability of office, laboratory, or classroom direct network connection (Ethernet data jack) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Speed of office, laboratory, or classroom direct network connection (Ethernet data jack) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Data jack activations and repairs | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Wireless network access | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
17. Overall, how satisfied are you with the network services available at IU Kokomo? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
18. Do you use the wireless networking services on campus? [All]
| Yes | No |
GENERAL ASSESSMENT
19. How helpful has the information technology environment at IU Kokomo been in your teaching activities? [F]
| Not at all helpful | Very helpful | Cannot evaluate | |||
| 1 | 2 | 3 | 4 | 5 | 7 |
20. How helpful has the information technology environment at IU Kokomo been in your research activities? [S,F]
| Not at all helpful | Very helpful | Cannot evaluate | |||
| 1 | 2 | 3 | 4 | 5 | 7 |
21. How helpful has the information technology environment at IU Kokomo been in your learning experience? [S]
| Not at all helpful | Very helpful | Cannot evaluate | |||
| 1 | 2 | 3 | 4 | 5 | 7 |
22. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IU Kokomo. [S]
| Not at all helpful | Strongly agree | Cannot evaluate | |||
| 1 | 2 | 3 | 4 | 5 | 7 |
23. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by ITK during the past year? [All]
| Not at all helpful | Very satisfied | Cannot evaluate | |||
| 1 | 2 | 3 | 4 | 5 | 7 |
IMPROVEMENTS AND SUGGESTIONS
24. Are there additional comments you would like to make about University Information Technology Services? [All]
25. If you need an IT staff to contact you to discuss with you any aspect of IT services at IUB, please provide the information
requested below. This information will be passed on to UITS, but your survey responses will remain confidential.[All]
Name: __________________ Phone: __________________
E-mail: __________________ Question/problem related to: __________________
Thank You for Your Assistance!