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Center for Statistical and Mathematical Computing
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METHODOLOGY
The IT User Survey is administered by the IU Center for Survey Research. Surveys were sent to 941 randomly selected people at Indiana University Kokomo (140 faculty, 95 staff, 706 students). The questions on the survey are primarily Likert opinion scales (1-5 rating scales with 5 always being the most favorable rating). For questions asking opinions of services, the results shown include in order: the average opinion score (labeled "Average"), the percentage of people who were satisfied with the service (graded it as a 3 or better, labeled "Satisfaction"), the percentage of people who use the service (which we have taken to be the percentage of people who expressed an opinion about it, labeled "Usage"), and the total number of respondents to each question (raw number of respondents who did not leave a given item blank, labeled "Responses").
Unless indicated otherwise, the results shown are weighted to estimate the average response of the entire IUK community. Some services, however, are used only by certain subpopulations, so results are shown for the appropriate subpopulations. Subpopulations are indicated by F for Faculty, Staff for Staff, and S for Students. In some cases, the scores are for groups of subpopulations, indicated for example by [F&S] for services used by faculty and students. Results are shown separately for multiple subpopulations where appropriate. For the average opinion and the satisfaction percentage scores, confidence intervals are also provided. The confidence intervals indicate the sampling error for each estimate at the 95% confidence level (i.e. each mean and satisfaction score falls within the range indicated by the estimated value, plus or minus the interval score).
COMPUTING AND COMPUTER NETWORKING
1. Overall, how satisfied are you with the computing environment offered by Information Technology at Indiana University, Kokomo (ITK) during the past year? [All]
| Average | Satisfaction | Usage |
| 4.12 ± .09 | 97.2 ± 1.9% | 93.4% |
2.Overall, how important are IT computing services to your work or study? [All]
| Average | Satisfaction | Usage |
| 4.54 ± .07 | 98.9 ± 1.2% | 94.9% |
3. On a weekly basis, approximately how many hours do you use a computer on or off campus? [All]
| Less than 5 hour | 6-10 hours | 11-20 hours | More than 20 hours | |
| Students | 6.3% | 31.3% | 24.0% | 38.5% |
| Staff | 1.4% | 8.2% | 15.1% | 75.3% |
| Faculty | 8.2% | 18.0% | 14.8% | 59.0% |
4. How would you rate your computer expertise? [All]
| Average Expertise (1=novice, 5=expert): | 3.37 ± .08 |
5. Do you have a computer at your residence (desktop computer or a laptop that you use at home)? [All]
Yes: |
98.8% |
a. What type of computer do you have at your residence? (Please select all that apply.) [All]
| Percentage checked | Responses | |
PC running Windows Vista |
6.1% | 15 |
PC running Windows XP |
89.8% | 278 |
PC running other Windows operating Systems (e.g., NT, 98/ME, 2000) |
13.5% | 43 |
Apple Macintosh or compatible |
2.7% | 13 |
Unix or Linux workstation |
2.0% | 5 |
Other |
2.1% | 7 |
b. Do you own a laptop? [All]
Yes: |
60.6% |
c. What type of network service do you have at home? [All]
None |
Dialup (56k or less) |
High speed, DSL, cable, etc. |
3.2% |
25.4% | 71.4% |
USER SUPPORT SERVICES
6. ITK provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response.
| # of Surveys Returned | Rated Service | Unable to Rate Service | |
| Telephone consulting at the Help Desk | 4.11 ± .13 | 93.4 ± 3.9% | 32.6% |
| Walk-in consulting at the Help Desk | 4.11 ± .15 | 95.1 ± 3.7% | 52.7% |
| Online consulting resources (IU’s Knowledge Base, ITLive) | 3.93 ± .16 | 89.8 ± 5.6% | 36.9% |
| Timely replacement of obsolete computers | 3.95 ± .14 | 90.1 ± 4.4% | 44.7% |
| Computer Services technical support staff overall | 4.21 ± .12 | 94.1 ± 3.1% | 62.9% |
| Knowledge and ability of Computer Services technical support staff | 4.26 ± .11 | 93.2 ± 3.3% | 62.1% |
| Courtesy and helpfulness of Computer Services technical support staff | 4.31 ± .12 | 94.3 ± 3.0% | 63.9% |
| Information Commons evening support (5:00pm – 7:00pm) | 4.09 ± .24 | 92.8 ± 7.1% | 22.9% |
7.Since the beginning of the academic year, approximately how many times have you contacted the IT Help Desk? [All]
| Never | Less than 5 | 6-10 | 11-20 | 20 or more | |
| Students | 45.5% | 48.2% | 5.8% | 0.0% | 0.5% |
| Staff | 0.0% | 53.4% | 30.1% | 12.3% | 4.1% |
| Faculty | 13.1% | 59.0% | 18.0% | 4.9% | 4.9% |
8. Overall, how satisfied are you with the ITK user support services? [All]
| Average | Satisfaction | Usage |
| 4.19 ± .10 | 97.0 ± 2.2% | 67.9% |
STUDENT COMPUTING SERVICES
9. ITK maintains a number of computer facilities and services designated specifically for student use and instruction. These include the open computer lab in SM-102, Library Info Commons, LEC, and the computer classrooms in KO-054, KO-080, KO-082, KO-179, SM-201 and SM-224.
If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| # of Surveys Returned | Rated Service | Unable to Rate Service | |
| Computer lab/computer classroom hardware (computer, scanners, etc.) [S,F] | 4.22 ± .11 | 97.0 ± 2.6% | 87.2% |
| Computer lab/computer classroom software [S,F] | 4.21 ± .11 | 96.4 ± 2.8% | 86.7% |
| Computer lab/Information Commons availability [S] | 4.09 ± .14 | 95.2 ± 3.7% | 78.1% |
| Original Oncourse [S,F] | 4.16 ± .13 | 94.9 ± 3.1% | 93.1% |
| Oncourse CL [S,F] | 3.64 ± .16 | 82.8 ± 5.4% | 84.5% |
10. How often do you use the following devices in the student computing classrooms? [F]
| Never | Occasionally | Frequently | Always | |
| Computer/projector | 23.3% | 11.7% | 35.0 | 30.0% |
| Document camera | 36.2% | 12.1% | 32.8% | 19.0% |
| Your own laptop | 89.3% | 8.9% | 1.8% | 0.0% |
| VCR | 54.2% | 35.6% | 10.2% | 0.0% |
| DVD | 50.0% | 38.3% | 10.0% | 1.7% |
11. Overall, how satisfied are you with the ITK student computing services? [S,F]
| Average | Satisfaction | Usage |
| 4.16 ± .09 | 98.9 ± 1.6% | 92.2% |
CLASSROOM TECHNOLOGY SERVICES
12. ITK provides support for technology classrooms and Audio Visual Support. These include KA-105 (Kresge Auditorium), KE-201, KO-072, KO-100, KO-102, KO-103, KO-105, KO-107, KO-108, KO-109, KO-110, KO-111, KO-112, KO-150, KO-211, KO-214, KO-276, KO-281, KO-287, KO-289, SM-101, SM-116, SM-125, SM-126, SM-129, SM-130, SM-209, and SM-226.
a. Over the current academic year, did you teach in one of the technology classrooms? [F]
| Yes | No (if “No,” GO TO Question #12) |
| 83.3% | 16.7% |
b. How often do you use the following devices in the technology classrooms? [F]
| Never | Occasionally | Frequently | Always | |
| Computer/projector | 6.0% | 14.0% | 32.0% | 48.0% |
| Document camera | 18.4% | 14.3% | 46.9% | 20.4% |
| Your own laptop | 83.3% | 16.7% | 0.0% | 0.0% |
| VCR | 40.0% | 38.0% | 22.0% | 0.0% |
| DVD | 28.0% | 50.0% | 20.0% | 2.0% |
13. If you have taught in one of these technology classrooms, and used support services for those rooms, please indicate your level of satisfaction by selecting the appropriate response.
a. Your experience over the past year with IT support services for the technology classrooms (e.g., printers, network connectivity, software support)
| Average | Satisfaction | Usage |
| 4.41 ± .21 | 100 ± 1.3% | 76.5% |
b. Your experience over the past year with Audio Visual Technician support from the audio visual department (e.g., VCR, DVD, overhead projector, doc camera)
| Average | Satisfaction | Usage |
| 4.40 ± .28 | 95.0 ± 8.0% | 81.6% |
WEB-BASED INFORMATION SERVICES
14. ITK supports access to and use of various network-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| # of Surveys Returned | Rated Service | Unable to Rate Service | |
| Ease of publishing on the IU Kokomo Web site (www.iuk.edu)[F, Staff] | 3.71 ± .29 | 88.2 ±10.4% | 34.4% |
| Browsing on the IU Kokomo Web site (www.iuk.edu) [All] | 4.03 ± .10 | 95.1 ± 2.4% | 96.3% |
| IU Kokomo Event Calendar [All] | 3.68 ± .14 | 87.6 ± 4.3% | 71.0% |
| IU Search (search.iu.edu ) [All] | 3.76 ± .13 | 90.4 ± 3.9% | 73.3% |
15. Overall, how satisfied are you with web-based information services? [All]
| Average | Satisfaction | Usage |
| 4.00 ± .09 | 97.5 ± 1.8% | 94.6% |
DATA NETWORK SERVICES
16. ITK provides campus networking, data jack activations, and network repair services. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]
| # of Surveys Returned | Rated Service | Unable to Rate Service | |
| Reliability of office, laboratory, or classroom direct network connection (Ethernet data jack) | 4.12 ± .13 | 95.4 ± 3.2% | 56.5% |
| Speed of office, laboratory, or classroom direct network connection (Ethernet data jack) | 3.97 ± .13 | 91.1 ± 4.0% | 65.6% |
| Data jack activations and repairs | 3.91 ± .18 | 90.6 ± 6.0% | 34.2% |
| Wireless network access | 3.68 ± .19 | 83.7 ± 6.3% | 52.6% |
17. Overall, how satisfied are you with the network services available at IU Kokomo? [All]
| Average | Satisfaction | Usage |
| 4.03 ± .09 | 98.1 ± 1.7% | 85.0% |
18. Do you use the wireless networking services on campus? [All]
| Yes | No |
| 34.8% | 65.2% |
GENERAL ASSESSMENT
19. How helpful has the information technology environment at IU Kokomo been in your teaching activities? [F]
| Average | Satisfaction | Usage |
| 4.22 ± .23 | 93.1 ± 7.4% | 95.1% |
20. How helpful has the information technology environment at IU Kokomo been in your research activities? [S,F]
| Average | Satisfaction | Usage |
| 4.07 ± .12 | 95.7 ± 3.0% | 85.7% |
21. How helpful has the information technology environment at IU Kokomo been in your learning experience? [S]
| Average | Satisfaction | Usage |
| 4.03 ± .12 | 96.5 ± 3.0% | 92.0% |
22. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IU Kokomo. [S]
| Average | Satisfaction | Usage |
| 2.35 ± .18 | 44.5 ± 7.7% | 87.2% |
23. Overall, how satisfied are you with the information technology services (including telecommunications, computing, and computer networking) offered by ITK during the past year? [All]
| Average | Satisfaction | Usage |
| 3.95 ± .08 | 96.6 ± 2.1% | 92.2% |