IU Southeast Information Technology

User Satisfaction Survey

Click here for printable version in Microsoft Word Format.


 

INSTRUCTIONS

Please fill out each question as completely as possible by selecting your answers in the box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. If you are not familiar enough with a particular service to make an evaluation, please circle 7 for cannot evaluate this service. If you have no knowledge of the service in question, please circle 8 for never heard of service rather than not answering the question

COMPUTING AND COMPUTER NETWORKING  

1. Overall, how satisfied are you with the computing environment offered by IU Southeast Information Technology during the past year (e.g., Student Technology Centers, electronic mail, research computers, library online catalog, computer network, Help Desk support at 941-2447, internet)? [All]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

2. Overall, how important are Information Technology systems and services to your work or study? [All]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

3. How would you rate your computer expertise? [All]

Novice       Expert
1 2 3 4 5

4. Do you have a computer at home? [All]

Yes

No -->  (if “No,” please go to Question #5)

a. What type of computer do you have at your residence?  (Please select all that apply.)

1. Computer Running Windows

2. Apple Macintosh or compatible

3. Unix workstation (including microcomputers running LINUX)

4. Other  (please specify)

b. From home, how do you connect to the internet?

1. High-speed connection (DSL, cable modem)

2. Dial-up connection (AOL, MSN, etc.)

 

5. Do you use a laptop computer while on campus? [All]

Yes No I donít own a laptop computer

ELECTRONIC MAIL

6. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at the university and worldwide. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service
WebMail/Cyrus [All] 1 2 3 4 5 7 8
Microsoft Exchange/Outlook [F,Staff] 1 2 3 4 5 7 8
Outlook Web Access [F,Staff] 1 2 3 4 5 7 8

7. If you use an external mail service (e.g., Hotmail, Yahoo! mail, AOL, etc.), please indicate the usage frequency. [All]

Always   Frequently   Occasionally   Never

8. How satisfied are you with the anti-spam service that moves spam e-mail into your junk folder? [All]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

USER SUPPORT SERVICES

9. UITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [All]

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service
IT Help Desk support (941-2447)              
The IU Knowledge Base, kb.iu.edu              

IT communication and publications (print, e-mail, online)

             
IT Training, self-study services (NETg and Microsoft eLearning courses, Oncourse feature demos)              
IUware online              

Purchasing software at a discounted rate through the IUS Bookstore

           

 

10. Overall, how satisfied are you with the user support services available at IU Southeast?[All]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

DEPARTMENTAL SUPPORT

11. IU Southeast Information Technology provides a wide range of support and services directly to university departments. Overall, how satisfied are you with departmental support services available at IU Southeast? [Staff]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

INSTRUCTIONAL AND STUDENT COMPUTING SERVICES

12. IU Southeast maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use the student computer labs and services, please indicate your overall satisfaction by selecting the appropriate response.

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service
Hardware (computers, scanners, etc.) [All]              
Software [All]              
Lab printers[All]              
Availability of student computers when and where you need access [All]              

Availability of lab consultants when and where you need support [All]

             

Courtesy helpfulness of student lab consultants [All]

             

Oncourse CL (Web-based distributed learning environment) [All]

             

13. Overall, how satisfied are you with instructional and student computing services available at IU Southeast? [All]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

CLASSROOM TECHNOLOGY SERVICES

14. IU Southeast IT provides Classroom Technology Services (e.g., permanently installed classroom equipment, delivery of equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom. Overall, how satisfied are you with the quality of these services? [F]

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service

IT-Media Services support staff

             

IT mobile AV equipment (computer/projection carts)

             

Classrooms with permanently installed AV equipment

             

15. IU Southeast IT provides technology support for videoconferencing technology (Polycom). If you use this technology, and its support services, please indicate your overall satisfaction by selecting the appropriate response. [F, Staff]

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service

Your experience with videoconferencing technology

             
Support services for videoconferencing              

Teleconference service (phone bridge)

             

UNIVERSITY INFORMATION SERVICES

16. Through the University Information Services Division, UITS supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service
Student Information Systems: General functionality (Admissions, Advising, Bursar, Records, Financial Aid) [Staff]              
Student Information Systems: Student Self Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [S]              
Faculty Services (rosters, grades) [F]              

Human Resources Management System (HRMS): E-Doc Services [Staff]

             
Human Resources Management System (HRMS): General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, etc.) [F,Staff]              
Financial Information System (FIS) [F,Staff]              
IU Information Environment including Financial Data Retrieval System [Staff]              
Purchasing/Accounts Payable, EPIC [F,Staff]              
Library online catalog (IUCAT) [All]              
OneStart Portal: Navigation/Usability [All]              

OneStart Portal: OneStart Calendar / Classifieds [S]

             

17. Overall, how satisfied are you with the administrative support systems available at IU Southeast? [Staff]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

IUS WEBSITE

18. IU Southeast Information Technology supports access to and use of various web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service
Publishing on IU Web servers using Empower [Staff]              

Browsing the IUS websites [All]

             

Personal Web home pages (homepages.ius.edu) [F,S]

             

Search feature on the IUS website [All]

             

IUS Events Calendar [All]

             

TELEPHONE AND NETWORK SERVICES

19. IU Southeast Information Technology provides a wide range of network and telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service
Customer service at the campus switchboard (941-2000, or 0) [All]              

Telephone equipment [F, Staff]

             

Campus long distance [F, Staff]

             

Voice mail services [F, Staff]

             

Campus pay phones [All]

             

Campus ‘house’ phones [All]

             

Installation and repair of campus data jacks and telephones [F, Staff]

             

Network and telephone support staff [All]

             

Reliability of IU Southeast network [All]

             

Wireless network access [All]

             

20. IU Southeast Information Technology provides Automated Call Distribution (ACD) for many offices. If you use ACD services, please indicate your overall satisfaction by selecting the appropriate response. [Staff]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

PRINTING AND COPYING SERVICES

21. IU Southeast Information Technology supports all networked printers and multi-function printer/copiers on campus as well as the IUS Copy Center. Please indicate your overall satisfaction by marking the appropriate response. [All]

  Not at all satisfied   Very satisfied Cannot evaluate Never heard of service
Printers/copiers in offices, labs and classrooms [All]              
Quality of printed pages [All]              
Faxing at the printer/copier [F, Staff]              
Scan-to-email at printer/copier [F, Staff]              
Your experience with the IUS Copy Center (P&D) [F, Staff]              
Courtesy and helpfulness of IUS Copy Center Staff [All]              
Availability of student services at the IUS Copy Center [S]              

22. Overall, how satisfied are you with printing and copying services? [All]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

GENERAL ASSESSMENT

23. How helpful has the information technology environment at IU Southeast been in your teaching activities? [F]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

24. How helpful has the information technology environment at IU Southeast been in yourresearch activities? [F]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

25. How helpful has the information technology environment been in your learning experience at IU Southeast? [S]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

26. Are there additional comments you would like to make about University Information Technology Services? [All]

Not at all satisfied       Very satisfied Cannot evaluate Never heard of service
1 2 3 4 5 7 8

IMPROVEMENT AND SUGGESTIONS

27. Are there additional comments you would like to make about University Information Technology Services? [All]

28. If you need an IT staff to contact you to discuss with you any aspect of IT services at IU Southeast, please provide the information requested below. This information will be passed on to the Information Technology support staff, but your survey responses will remain confidential.[All]

Name: __________________ Phone: __________________
E-mail: __________________ Question/problem related to: __________________

THANKS FOR SHARING YOUR VIEWS!

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