Actions Taken in Response to 2008 Survey

We value your survey responses. Each year your judgments help guide our plans and activities. Projects undertaken in response to the 2008 survey include:

Support Center

• Relocation of IT Helpdesk to central campus location across from Enrollment Services offices to better meet needs of students, faculty, and staff.
• Consolidation of IMS and IT help desks into a single NW IT Support Center for one stop shopping for IT/IMS support services.
• Extended hours for Walk-In service at the NW IT Support Center to include evening hours  and Saturday hours to better meet the needs of students and instructors in evening and Saturday classes.

System Administration

• Migration of server based services to IU’s Intelligent Infrastructure to ensure higher level of security and availability of data and other IT services.
• Began implementation of ADS logons for IU Secure wireless devices.  

Instuctional Media Services

• Installed technology in over 30 classrooms.
• Reorganized and setup the IMS Studio.
• Implemented a campus-wide Preventive Maintenance program for Technology Classrooms.
• Produced over 20 video podcasts or video programs
• Brought in a new Director of IMS.
• Implemented a process to rebuild every Technology Classroom prior to the start of each semester session.
• Converted all video acquisition to digital media.
• Installed and brought on-line four (4) HD Video Conference systems.
• Designed and constructed two mobile carts with large format LCD screens. Dedicated them for general campus use.
• Designed and constructed a hybrid conference and client screening room for IMS and IT use.
• Designed and develop graphics to support IMS and IT branding.
• Provided live HD video support for numerous campus forum and meeting activities.

Telecommunications and Data Network

• Over saw the replacement of the entire campus internal network wiring and electronics to provide 1Gb to the desktop.
• Over saw the replacement of 5-year-old wireless technology with a pervasive, high speed, 802.11n wireless network utilizing IU Secure.
• Migration of VPN services to central IU resources, ensuring higher level of security and availability of services.
• Deployed I-light to campus, with the I-light backbone traversing the campus, allowing IU Northwest to have on-campus access to the I-light node.

Administrative and Web Support

• Updated the campus home page with modern look and feel,  which includes the use of Spotlights, a rolling picture view of highlights of activities on campus
• Participated in the Mobile Initiative which makes information about campus events and class cancellations available on smart phones and other mobile devices
• Began the process of migrating IU Northwest web pages to the Cascade Server web content management system, allowing for easier workflow and updating of content

Microcomputer Support Services

• Installed all new PCs in Student Technology Centers.
• Designed and implemented the Information Commons, a modern, attractive area within the library with computing facilities and comfortable workspaces that encourages collaborative learning activities.
• Began expansion of kiosks stations to nearly all academic and student activity buildings on campus.
• Installed digital signage in several prominent locations on campus.

Training 2010

• Opened new specially designed state-of-the-art 24-station training room to replace a noisy, disruptive training space shared with numerous offices.
• Initiated short Tech Tips presentations for the Faculty Organization governing body to highlight new or unfamiliar IT services. Tech Tips are recorded and made available as podcasts for non-attendees to watch.
• Introduced the campus to the IU lynda.com pilot program that makes online IT training videos available 24/7 at no charge to currently registered students, faculty and staff as an alternative to hands-on, instructor-led training.
• Developed training program to teach the campus Crisis Management Team how to use Adobe Connect to communicate during crisis situations.