Actions Taken in Response to 2009 Survey

We value your survey responses. Each year your judgments help guide our plans and activities. Projects undertaken in response to the 2009 survey include:

Network and Data Services

• Installation of redundant link to I-Light wide area network enhancing the stability of the data services provided to campus community.
• Completed migration of key data services to the University’s Intelligent Infrastructure, reducing maintenance and hardware costs.
• Implemented campus-wide digital signage system leveraging resources from University partners.
• Completed air conditioning and power distribution upgrades to campus Network Operations Center (NOC).
• Implementation of Physical Plant building maintenance system, increasing automation and monitoring capabilities.
• Upgraded campus data cable plant to support 1Gbit connections.

IT Training Services

• Initiated STEPS workshops program to bolster training on core applications and IT related tasks for faculty, staff, and students.
• Bolstered IT training website to offer relevant documentation and training news.
• Leveraged and promoted Lynda.com to campus community, supporting the need for ‘on demand’ training materials.
• Bolstered one-on-one training availability in depth and breadth of content.
• Developed partnerships with faculty to provide in-course training on relevant topics to support course objectives.

Web Services

• Migrated IU Kokomo website into the University’s WCMS content management system, enhancing security and flexibility for future growth.
• Developed Faculty/Staff profile pages to support campus marketing efforts to prospective students and their parents.
• Expanded staff to better serve the campus web manager community
• Continued to develop partnerships with departmental web manager community.

IT Administrative Services

• Initiated new program to sell used computers to campus community and general public through partnership with Barnes & Noble Bookstore.
• Completed migration of campus telephone directory to online service, enhancing data accuracy and eliminating printing costs.

Student Technology Services

• Implemented new strategies for campus IT Tech Fest to promote connectedness, community, and belonging.
• Implemented GoPrint print management solution to provide accountability and reduce paper usage in Student Technology Centers.
• Completed rollout of new software offerings including Windows 7, Microsoft Office 2010, and Adobe Creative Suite 5.
• Partnered with faculty to create Macintosh Lab in KO082, providing support for new programs and courses.
• Partnered with IU Kokomo Library and Physical Plant to create new Digital Media Center to support increasing needs for multimedia creation tools.
• Acquired and implemented HP DesignJet Plotter to support large format prints

Center for Teaching, Learning, and Assessment

• Continued Oncourse training for new instructors and training on new Oncourse features.
• Offered instructor training so instructors could use Oncourse for a minimum of posting their syllabus and gradebook
• Introduced new instructors to OneStart’s connection to SIS to find class rosters, grade rosters, IT-notify information, & payroll area
• Conducted training for instructors in specific teaching uses of podcasting, Word, Adobe Connect, SoftChalk, Raptivity, and Oncourse capabilities to continue components of courses in times of campus closure or high rates of absenteeism from campus
• Delivered technology training includes examples of technology use in teaching and learning.
• Secured the site license for Raptivity software to make it easier for instructors to use their desktop computers to create interactive modules for students.

Department-wide accomplishments

• Continued development of partnerships with UITS, sister campuses, and other IU IT colleagues to leverage systems, services, and support channels.
• Several department members served as speakers at IU Statewide IT conference.
• Deployed new trouble ticket tracking system, providing more flexible reporting and better communication of ticket status for end users.