Actions Taken in Response to 2010 Survey

• Upgraded existing classroom technology to a new simplified interface.
• Finished installing classroom technology in all general purpose classrooms on campus.
• Life-cycled computers in Student Technology Centers and faculty and staff Offices.
• Rolled out new software offerings in the Student Technology Centers including Windows 7, Microsoft Office 2010, and Adobe Creative Suite 5.5.
• Migrated core campus servers to the IU Intelligent Infrastructure.
• Increased level of wireless coverage throughout the campus.
• Installed redundant I-Light circuit to improve reliability of campus network.
• Installed two new HD video conferencing units.
• Installed backup generator to keep critical services running during extended power outages.
• Promoted Lynda.com service to the IU East community.
• Implemented a new issue tracking system that allowed us to provide better communication to the end user on the status of their issue.