Actions Taken in Response to 2011 Survey

• Implemented many new telephone features including Voicemail notification, caller ID, and free calling to all IU campuses with Unicom rollout.
• Retired Voicemail system with implementation of Unicom, integrating voicemail services with users' Exchange Inbox.
• Increased student file storage capacity and options with introduction of box.iu.edu service.
• Increased remote patching and system administration capabilities by leveraging UITS standard STC desktop builds, reducing prompts to the user for manual software updates.
• Introduced new digital copiers to campus, including remote management suite for billing and quota management. This reduces customer wait times for billing information and quota changes.
• Increased staffing in Web Services department allowing quicker throughput of customer service requests and providing additional design and development support.
• Reduced login computer times by 75% in student technology centers.
• Introduced new standard of digital classroom audio visual infrastructure, increasing audio visual service quality and options for faculty in teaching.
• Continued improvement of popular IT Training services, reaching record level of student interactions through partnerships with faculty and academic advisors.
• Introduced Bomgar support tools allowing for quicker resolution to many end user problems without the need for an office visit in many cases.