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This survey of IU Southeast faculty, staff and students is being conducted to assess and improve the services that University Information Technology Services (UITS) and the IUS IT department offer. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Your considered evaluation of our services is even more important because of the continuing reduction in funding for UITS and its services by the State. Please be assured that your answers are confidential and no individual's answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will in no way affect your standing with the university.
If you need to exit the survey before finishing, you can return at a later time. When you return, use the "Continue" button to review your previous answers and return to where you exited. You may also view a PDF of the complete survey questionnaire or print this screen. If you have any questions or concerns about the study, please e-mail csr@indiana.edu.
1. I agree, proceed.
2. I do not wish to participate.
Please answer each question as completely as possible by selecting your answers in the circle or box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. There are no neutral options. If you are not familiar enough with a particular service to make an evaluation, please select 7 for "cannot evaluate" this service. If you have no knowledge of the service in question, please select 8 for "never heard of service" rather than not answering the question.
1. Overall, how satisfied are you with the computing environment offered by IU Southeast Information Technology during the past year (e.g., Student Technology Centers, electronic mail, research computers, library on-line catalog, computer network, Help Desk support at 941-2447, Internet)? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
2. Overall, how important are Information Technology systems and services to your work or study? [All]
| Not at all important | Very important | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
3. How would you rate your computer expertise? [All]
| Novice | Expert | |||
| 1 | 2 | 3 | 4 | 5 |
4. Do you have a computer at your residence? [All]
a) Yes
b) No (if No, please go to Question #5)
a. What type of computer do you have at your residence? (Please select all that apply.) [All]
1. Computer running Windows
2. Apple Macintosh or compatible
3. Unix workstation (including microcomputers running LINUX)
4. Other (Please specify)___________________________
b. From home, how do you connect to the internet?
1. No internet service
2. High-speed connection (DSL, cable modem)
3. Dial-up connection (AOL, MSN, etc.)
5. Do you use a laptop computer while on campus? [All]
a) Yes
b) No (GO TO Question #8)
c) I don't own a laptop computer or other mobile device.
6. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at the university and worldwide. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Imail/Umaill [S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Microsoft Exchange/Outlook [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Outlook Web Access [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
7. If you use an external mail service (e.g., Gmail, Hotmail, Yahoo! Mail, AOL, etc.), please indicate the usage frequency. [All]
| Always | Frequently | Occasionally | Never |
| 1 | 2 | 3 | 4 |
8. How satisfied are you with the anti-spam service that moves spam e-mail into your junk folder? [F,Staff]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
9. IT provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| IT Help Desk support (941-2447) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| The IU Knowledge Base, kb.iu.edu | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IT communication and publications (print, e-mail, on-line) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IT Training, self-study services (NETg and Microsoft eLearning courses, Oncourse feature demos) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| I IUware online | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Purchasing software at a discounted rate through the IUS Bookstore | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
10. Overall, how satisfied are you with the IT support services available at IU Southeast? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
11. IU Southeast Information Technology provides a wide range of support and services directly to university departments. Overall, how satisfied are you with departmental support services available at IU Southeast? [Staff]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
12. IU Southeast maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use the student computer labs and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Hardware (computers, scanners, etc.) [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Software [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Lab printers[All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Availability of student computers when and where you need access [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Availability of lab consultants when and where you need support [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Courtesy & helpfulness of student lab consultants [All] | |||||||
| Oncourse (Web-based distributed learning environment) [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
13. Overall, how satisfied are you with instructional and student computing services available at IU Southeast? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
14. IU Southeast IT provides Classroom Technology Services (e.g., permanently installed classroom equipment, delivery of equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom. Overall, how satisfied are you with the quality of these services? [F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Classroom AV support staff | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IT mobile AV equipment (computer/projection carts) | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Classrooms with permanently installed AV equipment | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
15. IU Southeast IT provides technology support for videoconferencing technology. If you use this technology, and its support services, please indicate your overall satisfaction by selecting the appropriate response. [F, Staff]
| Never | Occasionally | Frequently | Always | |
| Your experience with videoconferencing technology | 1 | 2 | 3 | 4 |
| Support services for videoconferencing | 1 | 2 | 3 | 4 |
| Teleconference service (phone bridge) | 1 | 2 | 3 | 4 |
| UniCom (unified desktop communication system) | 1 | 2 | 3 | 4 |
16. UITS supports a number of information systems in support of administrative services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Student Information Systems: | Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| General functionality (Admissions, Advising, Bursar, Records, Financial Aid) [Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Student Self Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Faculty Services (rosters, grades) [F] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Human Resources Management System (HRMS): | Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| E-Doc Services [Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, On-line Open Enrollment, etc.) [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| TIME - IU time keeping system [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Financial Information System (FIS) [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IU Information Environment including Financial Data Retrieval System [Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Purchasing/Accounts Payable, EPIC [F,Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Travel System [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| G Library online catalog (IUCAT) [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| OneStart Portal: | Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| Navigation/Usability [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| OneStart Calendar/Classifieds [S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IU Notify [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
17. Overall, how satisfied are you with the administrative support systems available at IU Southeast? [Staff]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
18. IU Southeast Information Technology supports access to and use of various web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Publishing on IU Web servers using Cascade (the Content Management System) [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Browsing the IUS websites [All] |
1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Personal Web home pages (mypage.iu.edu) [F,S] |
1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Search feature on the IUS website [All] |
1 | 2 | 3 | 4 | 5 | 7 | 8 |
| IUS Events Calendar [All] |
1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Use of video clips on the IUS websites [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
19. IU Southeast Information Technology provides a wide range of network and telephone services to faculty, student, and staff customers. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Customer service at the campus switchboard (941-2000, or 0) [All] |
1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Telephone equipment [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Campus long distance [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Voice mail services [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Campus 'house' phones [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Installation and repair of campus data jacks and telephones [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Network and telephone support staff [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Reliability of IU Southeast network [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Wireless network access [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
20. IU Southeast Information Technology supports all networked printers and multi-function printer/copiers on campus. Please indicate your overall satisfaction by marking the appropriate response. [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | ||||
| Printers/copiers in offices [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Printers/copiers in labs and classrooms [F, S] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Quality of printed pages [All] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Faxing at the printer/copier [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Scan-to-email at printer/copier [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Your experience with the FedEx Office service [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
| Submitting jobs via the FedEx Office website. [F, Staff] | 1 | 2 | 3 | 4 | 5 | 7 | 8 |
21. Oerall, how satisfied are you with printing and copying services? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
22. How helpful has the information technology environment at IU Southeast been in your teaching activities? [F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
23. How helpful has the information technology environment at IU Southeast been in your research activities? [F]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
24. How helpful has the information technology environment been in your learning experience at IU Southeast? [S]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
25. Overall, how satisfied are you with the information technology services (including computing, computer networking, and telecommunications) offered by IU Southeast during the past year? [All]
| Not at all satisfied | Very satisfied | Cannot evaluate | Never heard of service | |||
| 1 | 2 | 3 | 4 | 5 | 7 | 8 |
Improvements and Suggestions
26. Are there additional comments you would like to make about University Information Technology Services? [All]
_________________________________________________________________________________________________
_________________________________________________________________________________________________
_________________________________________________________________________________________________
27. If you need an IT staff to contact you to discuss with you any aspect of IT services at IU Southeast, please provide the information requested below. This information will be passed on to the Information Technology support staff, but your survey responses will remain confidential.[All]
Name: ________________ Phone: _______________
E-mail: ________________ Question/problem related to: _______________
THANK YOU FOR SHARING YOUR RESPONSES!
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