UNIVERSITY INFORMATION TECHNOLOGY SERVICES

IU East User Satisfaction Survey

2012

Click here for a printable version in Microsoft Word Format.

Welcome to the Information Technology User Satisfaction Survey 2012

To open the survey, please enter your Survey ID and Password in the boxes below and click on the "Login" button. If you have any problems accessing the survey, please e-mail csr@indiana.edu or call 1-888-226-9234.

What itCssss about--

This survey of IU East faculty, staff and students is being conducted to assess and improve the services that University Information Technology Services (UITS) offers. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Your considered evaluation of our services is even more important because of the continuing reduction in funding for UITS and its services by the State. Please be assured that your answers are confidential and no individual's answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will in no way affect your standing with the university. If you are interested in previous survey results, visit http://www.indiana.edu/~regitsur/.

If you need to exit the survey before finishing, you can return at a later time. You may also view a PDF of the complete survey questionnaire or print this screen. If you have any questions or concerns about the study, please e-mail csr@indiana.edu.

On to the survey—

If you have read this form and agree to take part in this survey, please click the "Proceed to the survey" button.

1. Proceed to the survey
2. I do not wish to participate

Please answer each question as completely as possible by selecting your answers in the circle or box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. There are no neutral options. If you are not familiar enough with a particular service to make an evaluation, please select "Cannot evaluate". If you have no knowledge of the service in question, please select "Never heard of service" rather than not answering the question.



Computing and Computer Networking

1. Overall, how satisfied are you with the computing environment offered by UITS during the past year (e.g., student computing facilities, electronic mail, staff and faculty computing environment, campus network, audio/video services, instructional technology, campus website services)? [All]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

1

2

3

4

5

7

8

2. Overall, how important are UITS systems and services to your work or study? [All]

Not at all Important

 

 

 

Very Important

Cannot Evaluate

Never Heard

of Service

1

2

3

4

5

7

8

3. On a weekly basis, approximately how many hours do you use a computer? [All]

Less then one hour

1-5 hours

6-10 hours

11-15 hours

16-20 hours

Over 20 hours

1

2

3

4

5

6

4. How would you rate your computer expertise? [All]

Novice

 

 

 

Expert

1

2

3

4

5

5. What is your class standing? [S]

Freshman

Sophomore

Junior

Senior

Graduate

1

2

3

4

5

6. Do you have a computer at your residence (desktop computer or a laptop that you use at home)? [All]

Yes:

No (if "No," GO TO Question # 7)

a. What type of computer do you have at your residence? [All]

1. Only Workstation

2. Only Laptop (Netbook or mini notebook)

3. Both Workstation and Laptop

b. What operation system/s do you have on your residence computer (please select all that apply.)? [All]

1. Windows  2000/XP

2. Windows Vista

3. Windows 7

4. Windows Others

5. Apple Macintosh or compatible

6. UNIX Workstation (including Microcomputers running LINUX)

7. Other (Please specify): _________

c. If you access the IUE computing systems from off-campus, please indicate the service you use (Please select all that apply.) [All]

1. Commercial Internet service provider for lower speed service via telephone, 56kb/s and below (e.g., Microsoft Network, America Online, etc.)

2. Digital Subscriber Line (DSL) service from an Internet service provider with high-speed connectivity (e.g., Verizon)

3. Cable modem service from a local cable television service provider that offers high-speed connectivity (e.g., Insight, Comcast, etc.)

4. Cellular Internet Service (e.g., Verizon Wireless, AT&T, Sprint)

5. Other (please specify): _________

Electronic Mail

7. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at IUE and worldwide. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

Imail/Umail [S]

1

2

3

4

5

7

8

IU WebMail [F, Staff]

1

2

3

4

5

7

8

Microsoft Exchange/Outlook/Outlook Web Application [F,Staff]

1

2

3

4

5

7

8

8. Which e-mail system do you use most often? [F, Staff]

1. IU WebMail

2. Microsoft Exchange/Outlook/Outlook Web Application

9. If you use an external mail service (e.g., Gmail, Hotmail, Yahoo mail, AOL, etc.), indicate the usage frequency. [All]

Always

Frequently

Occasionally

Never

1

2

3

4

10. How satisfied are you with the following e-mail services? [F, Staff]

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

Anti-spam service to move spam e-mail into a special folder

1

2

3

4

5

7

8

Central e-mail list server (Listserv)?

1

2

3

4

5

7

8

11. Overall, how satisfied are you with the electronic mail systems available at IU East? [All]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

1

2

3

4

5

7

8

User Support Services

12. UITS provides a wide range of assistance for computer users. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [All]

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

Online consulting resources (IU Knowledge Base, IUE UITS web pages)

1

2

3

4

5

7

8

IU communications and publications on paper

1

2

3

4

5

7

8

IU News Vehicles (Newsbit, IT@IU, IUE Electronic Newsletter)

1

2

3

4

5

7

8

IUE Information Technology news and announcements

1

2

3

4

5

7

8

IUE IT orientation guides

1

2

3

4

5

7

8

IUE live help (TechChat)

1

2

3

4

5

7

8

Knowledge and ability of IUE Help Desk consultants

1

2

3

4

5

7

8

Courtesy and helpfulness of IUE Help Desk consultants

1

2

3

4

5

7

8

IUE Help Desk overall

1

2

3

4

5

7

8

IT Training and Education: STEPS Instructor-led Computing Workshops

1

2

3

4

5

7

8

Lynda online training

1

2

3

4

5

7

8

IUWare Online

1

2

3

4

5

7

8

IUWare CD-ROM

1

2

3

4

5

7

8

13. Overall, how satisfied are you with the UITS user support services available at IU East? [All]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

1

2

3

4

5

7

8

Instructional and Student Computing Services

14. UITS maintains a large number of computer facilities and services designated especially for student use and instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response [F,S]

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

Student Computer Lab hardware (computers, printers, etc.)

1

2

3

4

5

7

8

Student Computer Lab software

1

2

3

4

5

7

8

Knowledge and ability of Student Computer Lab consultants

1

2

3

4

5

7

8

Courtesy and helpfulness of Student Computer Lab consultants

1

2

3

4

5

7

8

Student Computer Labs overall

1

2

3

4

5

7

8

Information Commons

1

2

3

4

5

7

8

15. Overall, how satisfied are you with UITS instructional and student computing services available at IU East? [F,S]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

1

2

3

4

5

7

8

Classroom Technology Services

16. UITS provides a number of services designed to facilitate the use of information technologies in the classroom. If you use these facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [F]

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

Knowledge and helpfulness of classroom technology service staff (from A/V services to SMART classroom)

1

2

3

4

5

7

8

Usability of Polycom and other two-way video equipment

1

2

3

4

5

7

8

Usability of SMARTclassroom equipment

1

2

3

4

5

7

8

Availability of the equipment

1

2

3

4

5

7

8

17. Classroom facilities vary from building to building and room to room. Overall, how satisfied are you with your classroom facilities (e.g. in terms of lighting, acoustics, projector screens, and aesthetics)? [F]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

1

2

3

4

5

7

8

18. Overall, how satisfied are you with instructional technology support in classrooms over the past year (e.g. delivery of equipment, permanent classroom equipment, equipment ordering procedures, support staff, selection of equipment)? [F]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

1

2

3

4

5

7

8

Enterprise Software

19. Through the Enterprise Software (ES) Division, UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Academic Systems: Student Information Systems

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard

of Service

General functionality (Admissions, Advising, Bursar, Records, Financial Aid) [F, Staff]

1

2

3

4

5

7

8

Academic Advising Services [F, Staff]

1

2

3

4

5

7

8

Student Self Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [S]

1

2

3

4

5

7

8

Faculty Services (rosters, grades) [F]

1

2

3

4

5

7

8

Oncourse CL (Web-based distributed learning environment) [F,S]

1

2

3

4

5

7

8

Library online catalog (INDYCAT/IUCAT) [All]

1

2

3

4

5

7

8

 

Business Systems: Human Resources Management System (HRMS)

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

E-Doc Services [Staff]

1

2

3

4

5

7

8

TIME - IU time keeping system [F, Staff]

1

2

3

4

5

7

8

General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, etc.) [F, Staff]

1

2

3

4

5

7

8

 

Business Systems: Fiscal Systems

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Financial Information System (FIS) [F, Staff]

1

2

3

4

5

7

8

Purchasing/Accounts Payable [F, Staff]

1

2

3

4

5

7

8

Travel System [F, Staff]

1

2

3

4

5

7

8

 

Integration Systems

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

IU Information Environment (IUIE) [Staff]

1

2

3

4

5

7

8

OneStart Portal: Navigation/Usability [All]

1

2

3

4

5

7

8

OneStart Calendar / Classifieds [All]

1

2

3

4

5

7

8

20. Overall, how satisfied are you with the availability, reliability, speed, and accuracy of the academic and business systems made available by Enterprise Software at IUE (e.g., Oncourse CL, student self-service, IUCAT, etc.)? [All]

Not at all Satisfied

 

 

 

Very satisfied

Cannot evaluate

Never heard of service

1

2

3

4

5

7

8

21. Overall, how satisfied are you with the functionality of the academic and business systems made available by Enterprise Software at IUE (e.g., Oncourse CL, student self-service, IUCAT, etc.) [All]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

Web-based Information Services

22. UITS supports access to and use of various web-based information services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Accessibility of the IUE Web site (www.iue.edu)

1

2

3

4

5

7

8

Information available on the IUE Web site

1

2

3

4

5

7

8

Publish information/web pages on the IUE Web site

1

2

3

4

5

7

8

Ease of navigation of the IUE Web site

1

2

3

4

5

7

8

23. Overall, how satisfied are you with IUE web services? [All]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

Network Services

24. UITS provides campus networking for faculty and staff, and repair services. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [All]

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Reliability of office, laboratory, or classroom direct network connection (Ethernet data jack)

1

2

3

4

5

7

8

Speed of office, laboratory, or classroom direct network connection (Ethernet data jack)

1

2

3

4

5

7

8

Reliability of campus wireless network connection

1

2

3

4

5

7

8

Speed of campus wireless network connection

1

2

3

4

5

7

8

25. Overall, how satisfied are you with the UITS network services available at IU East? [All]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8

Telecommunication Services

26. UITS provides a wide range of telephone services to the IU East campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [F, Staff]

 

Not at all Satisfied

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

Campus office telephone service

1

2

3

4

5

7

8

Campus telephone directory (via phonebook.iue.edu)

1

2

3

4

5

7

8

Campus office long distance service

1

2

3

4

5

7

8

Campus office voice mail services

1

2

3

4

5

7

8

27. Overall, how satisfied are you with the telecommunications services offered by UITS during the past year (e.g., long distance calling service, telephone service, voice mail, and telephone directory)? [F, Staff]

Not at all Satisfied

 

 

 

Very Satisfied

Cannot Evaluate

Never Heard of Service

1

2

3

4

5

7

8


General Assessment

28. How helpful has the information technology environment at IU East been in your teaching activities? [F]

Not at all Helpful

 

 

 

Very

Helpful

Cannot Evaluate

1

2

3

4

5

7

29. How helpful has the information technology environment at IU East been in your research activities? [F]

Not at all Helpful

 

 

 

Very

Helpful

Cannot Evaluate

1

2

3

4

5

7

30. How helpful has the information technology environment been in your learning experience at IU East? [S]

Not at all Helpful

 

 

 

Very

Helpful

Cannot Evaluate

1

2

3

4

5

7

31. Please state your level of agreement with the following statement: The information technology environment was an important factor in my decision to attend IU East. [S]

Strongly Disagree

 

 

 

Strongly

Agree

Cannot Evaluate

1

2

3

4

5

7

32. Overall, how would you compare the quality of the services (including telecommunications, computing, and computer networking) offered by UITS during the past year to previous years? [All]

Not at all Satisfied

 

 

 

Very

Satisfied

Cannot Evaluate

1

2

3

4

5

7


Improvements and Suggestions

33. Are there additional comments you would like to make about the services offered by UITS at Indiana University, East? [All]

___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________

34. If you would like a UITS staff member to contact you to discuss any aspect of Information Technology at IU East please provide the information requested below. This information will be passed on to UITS, but your survey responses will remain confidential.

Name: _____________________________________

Phone: ____________________________________

Email: _____________________________________

Question/problem related to:

______________________________________________________________________________

 

THANK YOU FOR SHARING YOUR VIEWS!

Your responses to the survey were successfully submitted.

Questions or comments? Contact us.

For security purposes, please close this browser window to exit the survey.