To open the survey, please enter your Survey ID and Password in
the boxes below and click on the "Login" button. If you have any
problems accessing the survey, please e-mail csr@indiana.edu or call
1-888-226-9234.
This survey of IU East faculty, staff and students is being conducted to assess and improve the services that University Information Technology Services (UITS) offers. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Your considered evaluation of our services is even more important because of the continuing reduction in funding for UITS and its services by the State. Please be assured that your answers are confidential and no individual's answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will in no way affect your standing with the university. If you are interested in previous survey results, visit http://www.indiana.edu/~regitsur/.
If you need to exit the survey before finishing, you can return at
a later time. You may also view a PDF of the complete survey questionnaire or
print this screen. If you have any questions or concerns about the study,
please e-mail csr@indiana.edu.
If you have read this form and agree to take part in this survey,
please click the "Proceed to the survey" button.
1. Proceed to the survey
2. I do not wish to participate
Please answer each question as completely as possible by selecting
your answers in the circle or box for each question. Most of the questions ask
for your level of satisfaction for a given service based on a five-point scale.
The scale represents a spectrum: 1 signifies that you are not at all satisfied
with a service, and 5 means you are very satisfied. There are no neutral
options. If you are not familiar enough with a particular service to make an
evaluation, please select "Cannot evaluate". If you have no knowledge
of the service in question, please select "Never heard of service"
rather than not answering the question.
Computing and Computer
Networking
1. Overall, how satisfied are you with the computing environment offered by UITS during the past year (e.g., student computing facilities, electronic mail, staff and faculty computing environment, campus network, audio/video services, instructional technology, campus website services)? [All]
|
Not at all Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
2. Overall, how important are UITS systems and services to
your work or study? [All]
|
Not at all Important |
|
|
|
Very Important |
Cannot Evaluate |
Never Heard of Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
3. On a weekly basis, approximately how many hours do
you use a computer? [All]
|
Less then one hour |
1-5 hours |
6-10 hours |
11-15 hours |
16-20 hours |
Over 20 hours |
|
1 |
2 |
3 |
4 |
5 |
6 |
4. How would you rate your computer expertise? [All]
|
Novice |
|
|
|
Expert |
|
1 |
2 |
3 |
4 |
5 |
5. What is your class standing? [S]
|
Freshman |
Sophomore |
Junior |
Senior |
Graduate |
|
1 |
2 |
3 |
4 |
5 |
6. Do you have a computer at your residence (desktop
computer or a laptop that you use at home)? [All]
|
Yes: |
No (if
"No," GO TO Question # 7) |
a. What type of computer do you have at your residence?
[All]
|
1. Only Workstation |
|
2. Only Laptop (Netbook or mini notebook) |
|
3. Both Workstation and Laptop |
b. What operation system/s do you have on your residence
computer (please select all that apply.)? [All]
|
1. Windows 2000/XP |
|
2. Windows Vista |
|
3. Windows 7 |
|
4. Windows Others
|
|
5. Apple Macintosh or compatible |
|
6. UNIX Workstation (including Microcomputers running
LINUX) |
|
7. Other (Please specify): _________ |
c. If you access the IUE computing systems from off-campus,
please indicate the service you use (Please select all that apply.) [All]
|
1. Commercial Internet service provider for lower speed
service via telephone, 56kb/s and below (e.g., Microsoft Network, America
Online, etc.) |
|
2. Digital Subscriber Line (DSL) service from an Internet
service provider with high-speed connectivity (e.g., Verizon) |
|
3. Cable modem service from a local cable television
service provider that offers high-speed connectivity (e.g., Insight, Comcast,
etc.) |
| 4. Cellular Internet Service (e.g., Verizon Wireless, AT&T, Sprint) |
|
5. Other (please specify): _________ |
Electronic Mail
7. UITS supports a variety of electronic mail systems to send
messages (e-mail) to others at IUE and worldwide. If you use such facilities
and services, please indicate your overall satisfaction by selecting the
appropriate response.
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Imail/Umail [S]
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IU WebMail [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Microsoft Exchange/Outlook/Outlook Web Application [F,Staff]
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
8. Which e-mail system do you use most often? [F, Staff]
| 1. IU WebMail |
|
2. Microsoft Exchange/Outlook/Outlook Web Application
|
9. If you use an external mail service (e.g., Gmail, Hotmail,
Yahoo mail, AOL, etc.), indicate the usage frequency. [All]
|
Always |
Frequently |
Occasionally |
Never |
|
1 |
2 |
3 |
4 |
10. How satisfied are you with the following e-mail
services? [F, Staff]
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Anti-spam service to move spam e-mail into a special
folder |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Central e-mail list server (Listserv)? |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
11. Overall, how satisfied are you with the electronic mail
systems available at IU East? [All]
|
Not at all Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
User Support Services
12. UITS provides a wide range of assistance for computer
users. If you have received help from any of the following sources in the past
year, please indicate your satisfaction by selecting the appropriate response.
[All]
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Online consulting resources (IU Knowledge Base, IUE UITS web
pages)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IU communications and publications on paper |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IU News Vehicles (Newsbit, IT@IU, IUE Electronic
Newsletter) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IUE Information Technology news and announcements |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IUE IT orientation guides |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IUE live help (TechChat) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Knowledge and ability of IUE Help Desk consultants |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Courtesy and helpfulness of IUE Help Desk consultants |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IUE Help Desk overall |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IT Training and Education: STEPS Instructor-led Computing
Workshops |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Lynda online training |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IUWare Online |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
IUWare CD-ROM |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
13. Overall, how satisfied are you with the UITS user support
services available at IU East? [All]
|
Not at all Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Instructional and
Student Computing Services
14. UITS maintains a large number of computer facilities and
services designated especially for student use and instruction. If you use such
facilities and services, please indicate your overall satisfaction by selecting
the appropriate response [F,S]
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
|||
|
Student Computer Lab hardware (computers, printers, etc.) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
|
Student Computer Lab software |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
|
Knowledge and ability of Student Computer Lab consultants |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
|
Courtesy and helpfulness of Student Computer Lab
consultants |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
|
Student Computer Labs overall |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
|
Information Commons |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
15. Overall, how satisfied are you with UITS instructional and
student computing services available at IU East? [F,S]
|
Not at all Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Classroom Technology
Services
16. UITS provides a number of services designed to facilitate
the use of information technologies in the classroom. If you use these
facilities and services, please indicate your overall satisfaction by selecting
the appropriate response. [F]
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Knowledge and helpfulness of classroom technology service
staff (from A/V services to SMART classroom) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Usability of Polycom and other two-way video equipment |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Usability of SMARTclassroom equipment |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Availability of the equipment |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
17. Classroom facilities vary from building to building and
room to room. Overall, how satisfied are you with your classroom facilities
(e.g. in terms of lighting, acoustics, projector screens, and aesthetics)? [F]
|
Not at all Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
18. Overall, how satisfied are you with instructional
technology support in classrooms over the past year (e.g. delivery of
equipment, permanent classroom equipment, equipment ordering procedures,
support staff, selection of equipment)? [F]
|
Not at all Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Enterprise Software
19. Through the Enterprise Software (ES) Division, UITS
supports a number of information systems in support of administrative and
academic services on campus. If you use such facilities and services, please
indicate your overall satisfaction by selecting the appropriate response.
|
Academic Systems:
Student Information Systems |
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
General functionality (Admissions, Advising, Bursar,
Records, Financial Aid) [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Academic Advising Services [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Student Self Service (Register for Classes, My Unofficial
Transcript, My Bursar Account, Make a Payment, My Financial Aid Account
Summary, etc.) [S]
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Faculty Services (rosters, grades) [F] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Oncourse CL (Web-based distributed learning environment)
[F,S]
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Library online catalog (INDYCAT/IUCAT) [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Business Systems:
Human Resources Management System (HRMS) |
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
E-Doc Services [Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
TIME - IU time keeping system [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
General Functionality and Employee Self Service (Payroll
Direct Deposit, View Paycheck, Electronic W-2, etc.) [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Business Systems:
Fiscal Systems |
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Financial Information System (FIS) [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Purchasing/Accounts Payable [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Travel System [F, Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Integration Systems |
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
IU Information Environment (IUIE) [Staff] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
OneStart Portal: Navigation/Usability [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
OneStart Calendar / Classifieds [All] |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
20. Overall, how satisfied are you with the availability, reliability, speed, and accuracy of the academic and business systems made available by Enterprise Software at IUE (e.g., Oncourse CL, student self-service, IUCAT, etc.)? [All]
|
Not at all
Satisfied |
|
|
|
Very satisfied |
Cannot evaluate |
Never heard of
service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
21. Overall, how satisfied are you with the functionality of the academic and business systems made available by Enterprise Software at IUE (e.g., Oncourse CL, student self-service, IUCAT, etc.) [All]
|
Not at all
Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of
Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Web-based Information
Services
22. UITS supports access to and use of various web-based
information services and tools. If you use such facilities and services, please
indicate your overall satisfaction by selecting the appropriate response. [All]
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Accessibility of the IUE Web site (www.iue.edu)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Information available on the IUE Web site |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Publish information/web pages on the IUE Web site |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Ease of navigation of the IUE Web site
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
23. Overall, how satisfied are you with IUE web services?
[All]
|
Not at all
Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of
Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Network Services
24. UITS provides campus networking for faculty and staff, and
repair services. If you use such facilities and services, please indicate your
overall satisfaction by selecting the appropriate response. [All]
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Reliability of office, laboratory, or classroom direct
network connection (Ethernet data jack) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Speed of office, laboratory, or classroom direct network
connection (Ethernet data jack) |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Reliability of campus wireless network connection |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Speed of campus wireless network connection |
1 |
2 |
3 |
4 |
5 |
7 |
8 |
25. Overall, how satisfied are you with the UITS network services
available at IU East? [All]
|
Not at all
Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of
Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
Telecommunication
Services
26. UITS provides a wide range of telephone services to the IU
East campus. If you use such facilities and services, please indicate your
overall satisfaction by selecting the appropriate response. [F, Staff]
|
|
Not at all Satisfied |
|
Very Satisfied |
Cannot Evaluate |
Never Heard of Service |
||
|
Campus office telephone service
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Campus telephone directory (via phonebook.iue.edu)
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Campus office long distance service
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
|
Campus office voice mail services
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
27. Overall, how satisfied are you with the
telecommunications services offered by UITS during the past year (e.g., long
distance calling service, telephone service, voice mail, and telephone
directory)? [F, Staff]
|
Not at all
Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
Never Heard of
Service |
|
1 |
2 |
3 |
4 |
5 |
7 |
8 |
General Assessment
28. How helpful has
the information technology environment at IU East been in your teaching activities? [F]
|
Not at all Helpful |
|
|
|
Very Helpful |
Cannot Evaluate |
|
1 |
2 |
3 |
4 |
5 |
7 |
29. How helpful has the information technology environment at
IU East been in your research activities? [F]
|
Not at all Helpful |
|
|
|
Very Helpful |
Cannot Evaluate |
|
1 |
2 |
3 |
4 |
5 |
7 |
30. How helpful has the information technology environment
been in your learning experience at IU East? [S]
|
Not at all Helpful |
|
|
|
Very Helpful |
Cannot Evaluate |
|
1 |
2 |
3 |
4 |
5 |
7 |
31. Please state your level of agreement with the following
statement: The information technology environment was an important factor in my
decision to attend IU East. [S]
|
Strongly Disagree |
|
|
|
Strongly Agree |
Cannot Evaluate |
|
1 |
2 |
3 |
4 |
5 |
7 |
32. Overall, how would you compare the quality of the
services (including telecommunications, computing, and computer networking)
offered by UITS during the past year to previous years?
[All]
|
Not at all Satisfied |
|
|
|
Very Satisfied |
Cannot Evaluate |
|
1 |
2 |
3 |
4 |
5 |
7 |
33. Are there additional comments
you would like to make about the services offered by UITS at Indiana
University, East? [All]
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
34. If you would like a UITS staff
member to contact you to discuss any aspect of Information Technology at IU East please provide the information requested below. This information
will be passed on to UITS, but your survey responses will remain
confidential.
Name: _____________________________________
Phone: ____________________________________
Email: _____________________________________
Question/problem related to:
______________________________________________________________________________
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