UNIVERSITY INFORMATION TECHNOLOGY SERVICES

 

IU SOUTH BEND SATISFACTION SURVEY 2014

 

Click here for a printable version in Microsoft Word Format.

Welcome to the Information Technology User Satisfaction Survey 2014

 

To open the survey, please enter your Login ID in the boxes below and click on the "Login" button. If you have any problems accessing the survey, please e-mail csr@indiana.edu.

 

 

What it’s about--

This survey of IU South Bend faculty, staff and students is being conducted to assess and improve the services that UITS offers. Your judgments about the quality of our services are important because they help us identify the areas in which we are succeeding, point to the services we need to improve, and highlight the areas in which we need to offer new services. Please be assured that your answers are confidential and no individual’s answers will ever be identified in any report. Your participation is voluntary. Your decision to participate will in no way affect your standing with the university. If you are interested in previous survey results, visit http://www.indiana.edu/~uitssur.

 

If you need to exit the survey before finishing, you can return at a later time. If you have any questions or concerns about the study, please e-mail csr@indiana.edu.

 

On to the survey—

If you have read this form and agree to take part in this survey, please click the “Proceed to the survey” button.

 

1. Proceed to the survey

2. I do not wish to participate

 

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Please answer each question as completely as possible by selecting your answers in the circle or box for each question. Most of the questions ask for your level of satisfaction for a given service based on a five-point scale. The scale represents a spectrum: 1 signifies that you are not at all satisfied with a service, and 5 means you are very satisfied. THERE ARE NO NEUTRAL OPTIONS. If you are not familiar enough with a particular service to make an evaluation, please select "Not Applicable”.

General Services

1.     Overall, how satisfied are you with the services and support offered by UITS (uits.iu.edu) during the past year (e.g., Support Center Consulting at DW 1245 or (574) 520-5555, Student Technology Centers, electronic mail, Internet, telephones, research computers, library online catalog, computer network, and administrative systems)? [ALL]

Not at all Satisfied

 

 

 

Very Satisfied

Not Applicable

1

2

3

4

5

9

2. Overall, how important are UITS systems and services to your work or study? [ALL]

Not at all Important

 

 

 

Very Important

Not Applicable

1

2

3

4

5

9

3. How would you rate your computer expertise? [ALL]

Novice

 

 

 

Expert

1

2

3

4

5

 

4. Do you live on campus? [UND, GRD ]

 

a)     Yes

b)     No

 

 

5. Please indicate which of the following devices you own or use regularly. (Please select all that apply.)

a)     Desktop

b)     Laptop

c)     Tablet

d)     Smartphone

 

6. What operating system(s) do you have on your device(s)? (Please select all that apply.)

[PROGRAMMING NOTE: Only applicable options will appear on-screen. For example, if “Smartphone” is the only selected device, options h-k below will appear as choices.]

 

a)     Windows 8

b)     Windows 7

c)     Windows Vista/earlier version

d)     Mac OS X 10.9 (Mavericks)

e)     Mac OS X 10.8 (Mountain Lion)

f)      Mac OS X 10.7/earlier version

g)     Linux/Unix

h)     iOS

i)      Android

j)      Windows Phone

k)      Blackberry OS

l)      Other, please specify_______________

 

7. Please indicate whether you use your device(s) on campus, at your residence (including on-campus housing), or both:

[PROGRAMMING NOTE: Only those selected in question 5 will appear on-screen.]

 

                                    Residence       Campus    BOTH

Desktop           

Laptop

Tablet 

Smartphone    

Electronic Mail

 

8. UITS supports a variety of electronic mail systems to send messages (e-mail) to others at the university and worldwide. If you use such services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all Satisfied

 

 

 

Very Satisfied

Not Applicable

Imail/Umail [UND, GRD]

1

2

3

4

5

9

WebMail/Cyrus [FAC, STF, GRD]

1

2

3

4

5

9

Microsoft Exchange/Outlook/Outlook Web Application [FAC, STF, GRD]

1

2

3

4

5

9

 

9. If you use an external mail service (e.g., Gmail, Hotmail, Yahoo! Mail, AOL, etc.), please indicate the usage frequency. [ALL]

Always

Frequently

Occasionally

Never

1

2

3

4

10. How satisfied are you with the following UITS supported e-mail services? [ALL]

 

Not at all Satisfied

 

 

 

Very Satisfied

Not Applicable

Anti-spam service to move spam e-mail into a special folder

1

2

3

4

5

9

Central e-mail list servers (Listserv)

1

2

3

4

5

9

 

11. Overall, how satisfied are you with the UITS electronic mail systems available at IU South Bend? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

 

Support Services

12. UITS provides a wide range of IT assistance for IU faculty, staff, and students. If you have received help from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

 

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

UITS Support Center:

 

 

 

 

 

 

     Telephone consulting (574-520-5555)

1

2

3

4

5

9

     Walk-in consulting (DW1245)

1

2

3

4

5

9

     Chat consulting (http://ithelplive.iu.edu)

1

2

3

4

5

9

     E-mail consulting (helpdesk@iusb.edu)

1

2

3

4

5

9

Knowledge Base (http://kb.iu.edu)

1

2

3

4

5

9

Online account creation process for central UITS computers (https://itaccounts.iu.edu/)

1

2

3

4

5

9

Desktop system support (deployment, troubleshooting, hardware repair, software installations, software support, peripheral support)

1

2

3

4

5

9

Programing and custom database administration [FAC, STF]

1

2

3

4

5

9

IUanyWare usability (a virtual system with which you can access most of the IU supported software from your personal computing device)

1

2

3

4

5

9

IT Training instructor-led training (e.g., classroom and online workshops, webinars, EdCerts,  and certificate series)

1

2

3

4

5

9

IT Training self-study services (e.g., lynda.com, downloadable workshop materials, Skillsoft and Microsoft eLearning courses, IT Training Tips blog, webinar recordings, Oncourse Feature Demos)

1

2

3

4

5

9

IUware (iuware.iu.edu, free downloadable software at IU; e.g., Microsoft Office, Windows OS)

1

2

3

4

5

9

Software deals via IU contracts (e.g., Microsoft, Adobe, Symantec)

1

2

3

4

5

9

Cloud Storage at IU (e.g., cloudstorage.iu.edu, IU Box, SharePoint My Site, Alfresco)

1

2

3

4

5

9

13. Overall, how satisfied are you with the UITS support services available at IU South Bend? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

 

Communication Services

14. UITS communicates with students, faculty, staff, and external audiences through a variety of media and activities. If you have seen information from any of the following sources in the past year, please indicate your satisfaction by selecting the appropriate response. [ALL]

 

Not at all satisfied

 

 

Very satisfied

Not Applicable

Electronic news (e.g. Monitor, email, newsletter)

1

2

3

4

5

9

 

Social media (e.g. SNITCH, Twitter, Facebook, RSS), brochures, email information, UITS-SB handouts,

1

2

3

4

5

9

 

UITS websites (itnews.iu.edu, uits.iu.edu, newtoit.iu.edu, iusb.edu/uits)

 

1

2

3

4

5

9

Awareness events (e.g., New to IT/Game on!, Statewide IT conference)

1

2

3

4

5

9

15. Overall, how satisfied are you with UITS communication at IU South Bend? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

 

Instructional and Student Computing Services

16. UITS maintains a large number of computer facilities and services designated to facilitate student learning and enhance instruction. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all satisfied

 

Very satisfied

Not Applicable

Student Technology Centers:

 

 

 

 

 

 

     Hardware (computers, scanners, etc.) [ALL]

1

2

3

4

5

9

     Software [ALL]

1

2

3

4

5

9

     Black & white and color printing services [ALL]

1

2

3

4

5

9

     Consulting [ALL]

1

2

3

4

5

9

Campus In-room Residential consulting and Residential Technology Centers consulting [UND, GRD]

1

2

3

4

5

9

Net Express stations (conveniently located stand up email stations)[ALL]

1

2

3

4

5

9

University Center for Excellence in Teaching (UCET)[FAC]

1

2

3

4

5

9

Media Design and Production (video and audio production, photography, and media conversion services. [FAC, STF]

1

2

3

4

5

9

17. Overall, how satisfied are you with UITS instructional and student computing services available at IU South Bend? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

18. UITS provides Classroom Technology Services (e.g., permanently installed classroom equipment, delivery of equipment, classroom technology support staff) designed to facilitate the use of information technologies in the classroom. Overall, how satisfied are you with the quality of these services? [FAC]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

 

19. UITS provides several services for video communications and collaboration.  If you use these services and facilities, please indicate your overall satisfaction by selecting the appropriate response.

 

 

Not at all satisfied

 

Very satisfied

Not Applicable

Videoconferencing (Tandberg, Polycom, video bridges) [FAC, STF]

1

2

3

4

5

9

Web collaboration (Adobe Connect) [ALL]

1

2

3

4

5

9

Class Recording (Echo360 Lecture Capture, iStream) [ALL]

1

2

3

4

5

9

Research Technologies

20. Alone, or in partnership with other campus units, UITS provides facilities and services in support of research. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all satisfied

 

Very satisfied

Not Applicable

UITS supercomputers and high performance computers (Big Red II, Big Red, Quarry, Mason, research database complex) [FAC, STF, GRD]

1

2

3

4

5

9

Research Analytics group (formerly Center for Statistical and Mathematical Computing ) [FAC, STF, GRD]

1

2

3

4

5

9

Scholarly Data Archive (formerly referred to as MDSS / HPSS) [FAC, STF, GRD]

1

2

3

4

5

9

21. Overall, how satisfied are you with the UITS research technology services available at IU South Bend? [FAC, STF, GRD]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

 

Enterprise Software

22. UITS supports a number of information systems in support of administrative and academic services on campus. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

Academic Systems: Student Information Systems

 

Not at all satisfied

 

Very satisfied

Not Applicable

General functionality (Admissions, Advising, Bursar, Records, Financial Aid) [FAC, STF]

1

2

3

4

5

9

Academic Advising Services [FAC, STF]

1

2

3

4

5

9

Student Self Service (Register for Classes, My Unofficial Transcript, My Bursar Account, Make a Payment, My Financial Aid Account Summary, etc.) [UND, GRD]

1

2

3

4

5

9

Faculty Services (rosters, grades) [FAC]

1

2

3

4

5

9

Oncourse (Online collaboration and learning environment) [FAC, GRD, UND]

1

2

3

4

5

9

Library online catalog (INDYCAT/IUCAT) [ALL]

1

2

3

4

5

9

Business Systems: Human Resources Management System (HRMS)

 

Not at all satisfied

 

Very satisfied

Not Applicable

E-Doc Services [STF]

1

2

3

4

5

9

TIME -IU time keeping system [FAC, STF]

1

2

3

4

5

9

General Functionality and Employee Self Service (Payroll Direct Deposit, View Paycheck, Electronic W-2, etc.) [FAC, STF]

1

2

3

4

5

9

Faculty Annual Report (FAR) [FAC, STF]

1

2

3

4

5

9

Business Systems: Fiscal Systems

 

Not at all

satisfied

 

Very satisfied

Not Applicable

Kuali Financial System (KFS) [FAC, STF]

1

2

3

4

5

9

Purchasing/Accounts Payable [FAC, STF]

1

2

3

4

5

9

Travel System [FAC, STF]

1

2

3

4

5

9

       Integration Systems

 

Not at all satisfied

 

Very satisfied

Not Applicable

IU Information Environment (IUIE) [STF]

1

2

3

4

5

9

OneStart Portal: Navigation/Usability [ALL]

1

2

3

4

5

9

OneStart Calendar / Classifieds [UND, GRD]

1

2

3

4

5

9

23. Overall, how satisfied are you with the availability, reliability, speed, and accuracy of the academic and business systems made available by UITS (e.g., Oncourse, student self-service, IUCAT, etc.)? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

24. Overall, how satisfied are you with the functionality of the academic and business systems made available by UITS (e.g., Oncourse, student self-service, IUCAT, etc.) [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

 

Web Services

25. UITS supports access to and use of various web services and tools. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response. [ALL]

 

Not at all satisfied

 

Very satisfied

Not Applicable

Web Content Management (WCMS) and Publishing on IU South Bend Web server(www.iusb.edu)

1

2

3

4

5

9

IU Search (search.iu.edu)

1

2

3

4

5

9

 

 

 

 

 

 

 

Network Services

26. UITS provides wired and wireless network access.   If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.  [ALL]

 

 

Not at all satisfied

 

Very satisfied

Not Applicable

Wireless network access available on campus

1

2

3

4

5

9

Wired network access available on campus

1

2

3

4

5

9

27. Overall, how satisfied are you with the network services at IU South Bend? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

Voice Services

28. UITS provides telephone services to faculty, student, and staff. If you use such facilities and services, please indicate your overall satisfaction by selecting the appropriate response.

 

Not at all satisfied

 

Very satisfied

Not Applicable

Campus voice services (telephones and Lync) [FAC, STF]

1

2

3

4

5

9

General Assessment

29. How helpful has the information technology environment at IU South Bend been in your teaching activities? [FAC]

Not at all helpful

 

 

 

Very helpful

Not Applicable

1

2

3

4

5

9

30. How helpful has the information technology environment at IU South Bend been in your research activities? [FAC, GRD]

Not at all helpful

 

 

 

Very helpful

Not Applicable

1

2

3

4

5

9

31. How helpful has the information technology environment been in your learning experience at IU South Bend? [UND, GRD]

Not at all helpful

 

 

 

Very helpful

Not Applicable

1

2

3

4

5

9

32. Overall, how satisfied are you with the information technology services (including computing, computer networking, and telecommunications) offered by University Information Technology Services (UITS) during the past year? [ALL]

Not at all satisfied

 

 

 

Very satisfied

Not Applicable

1

2

3

4

5

9

Improvements and Suggestions

33. Are there additional services or support that you would like UITS to offer? [ALL]

 

 

 

 

 

 


34. Are there additional comments you would like to make about UITS? [ALL]

 

 

 

 

 

 


35. Would you like a representative of UITS to contact you to discuss IT services at IU South Bend or to address any IT issues you may have? (Your survey responses will remain confidential and will not be associated with you or your contact information if you choose to speak with someone from UITS.)  [ALL]

a)     Yes

b)     No (if No, please go to END)

 

36. What is the best way for a UITS representative to reach you? [ALL]

 

a)   Email me at: ___________________

b)   Call me at: _______________

 

37. Would you like the UITS representative to receive a copy of the additional comment you typed into the box on the previous page (copy posted below). The UITS representative will not see any other survey responses. [ALL]

 

[DISPLAY TEXT FROM ‘ADDITIONAL COMMENTS’ QUESTION HERE:]

 

a)   Yes

b)   No

 

 

 

 

 

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