Abstract - The Information Society 11(3)

Making it work: A field study of a "CSCW Network"

John Bowers

A field study of the procurement, implementation, and use of a local area network devoted to running computer-supported cooperative work (CSCW) related applications in a UK central government organization is presented. In this particular case, the network ran into a number of difficulties, was resisted by its potential users for a variety of reasons, was faced with being withdrawn from service on a number of occasions, and remains only partly used. The kinds of problems that a project to introduce computer support for cooperative work to an actual organization is likely to face are identified. A series of concepts is offered to help manage the complexity of these problems. It isargued that experience from the field should be used to reorganize the research agenda of CSCW.

View Full Text | Subscribe Online


Back | TIS Home