Abstract - The Informtion Society 6(4)

Business Teams in an Information Age

Maryam Alavi and Peter G.W. Keen

An important success factor for businesses in the next century will be their ability to meet the environmental demands for complex coordination of action and rapid adjustments to volatile markets and global competition. Business teams are effective mechanisms for addressing the need for dynamic, flexible organizations that can effectively deal with complexity and turbulence. While business teams are not a new phenomenon, there is a new element in the equation - the use of information technology (IT) to leverage team effort. IT can enhance team performance through the support of interaction processes by providing 2 types of functionality: coordination support and task execution support. An agenda for action for moving forward a team-based organization and use of IT for support of business teams is provided.

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