Details

• The perpetrator will call the front desk of the hotel asking for someone with a common last name, such as Johnson.
• The front desk will put the perpetrator through to your room.
• Claiming to be the concierge or someone with the hotel, they will inform you that there is a problem with your credit card and will ask you to verify your credit card number and billing address.
  Note: This information can be enough for a scammer to make illegal transactions using your credit card.

Protect Yourself!

• Never give out your credit card information over the phone. It is highly unlikely that the hotel would ever ask you to do this.
• If you receive such a call, tell the caller you will verify the information in person at the front desk.
• When you follow-up on the call, you will likely find out it was a scam.
  Note: Always handle any hotel problems with your credit card at the front desk, in person.