Using the Accelerated Improvement Process in Technical Services. Ann O’Bryan and Robin Crumrin (Indiana University-Purdue University Indianapolis)
The Accelerated Improvement Process (AIP), as presented by the University of Wisconsin-Madison Office of Quality Improvement, through workshops at IUPUI, is a structured approach which enables a group to quickly create or improve a process. IUPUI University Library used AIP initially, and successfully, to quickly implement a purchase-on-demand ILL process. The presenters will discuss the components of AIP and its recent use by teams in Cataloging, Acquisitions, and Digital Libraries to deal with processes such as a new workflow for PromptCat and shelf-ready books, electronic resources problem reporting and serials invoice payment.