24-hour Nurse Line
Summer is here and so are the health risks that come with outdoor activity—bug bites, dehydration, sunburns, poison ivy—to name a few. To obtain medical guidance on non-emergency health questions this summer and all year long, employees will want to add the 24-hour Nurse Line number to their mobile phone contact list: 866-895-5835.
Specially trained registered nurses assess situations and provide information and recommendations. Participation is voluntary and costs are paid by the university.
- Information shared is confidential and covered by the same state and federal HIPAA privacy guidelines that physicians follow.
The 24-Hour Nurse Line does not replace a doctor's care and is not designed to address emergency situations. In an emergency, call 911.
Examples of questions and concerns for the Nurse Line
|What can I do to relieve the pain of a jellyfish sting?||What are the symptoms of heat stroke?|
|The tick bite on my leg looks strange. Should I see a doctor?||Is there any home treatment for swimmer's ear?|
Enrollment in the High Deductible Health Plan & Health Savings Account (HDHP & HSA) comes with a Chase HSA account funded with university and employee contributions. The HSA is an interest-bearing, FDIC-insured account that can be used tax-free for IRS-eligible health care expenses.
To see an HSA account balance, make payments, order a debit card, or take advantage of other online banking features, plan participants can register and log in at www.chasehsa.com.
Recent enhancements to the HSA online banking features include:
- Electronic Funds Transfer (EFT). Make withdrawals through EFT (transferring money from the HSA directly to a personal account) is an especially helpful feature for self-reimbursement of expenses.
- Mobile Connection. Offers enhanced connectivity through a new mobile version of the website. Use a smart phone to check balances, see transactions, access the qualified medical expense list, contact Chase, find ATMs, and text requests to Chase for HSA information like current balances and last transactions.
- Enhanced Tracking and Managing Expenses Online. The Expense Tracker tool, accessed through the secure HSA account-holder website, has been enhanced, and its new functionality will make it easier for employees to view and manage their distributions. Account holders can now upload images that relate to distributions (such as receipts or other supporting expense documents) before they make a distribution. And, because receipts are then archived on the site, the documentation will be retrievable.
A beneficiary can be designated to receive any funds in the HSA if the account holder dies. If the beneficiary is a spouse, the funds remain in the HSA and can be used tax-free for her or his health expenses. Other beneficiaries will take a taxed disbursement of the HSA balance. To name a beneficiary log into www.chasehsa.com and go to the 'My Product Features' section and select 'Beneficiaries.'
An HSA balance of at least $1,000 can be invested in a variety of funds: asset allocation, fixed income and equity mutual funds. The interest or earnings on the funds in the HSA can grow tax-free and can be used tax-free for eligible health expenses. To learn more, visit hr.iu.edu/benefits/2012/hdhp-qa.html. Investment accounts are not FDIC-insured or guaranteed.
Chase HSA Member Services is available anytime, 24 hours a day, 7 days a week at 1-866-566-7101.
The 2012-2013 academic year is fast approaching. The IU Tuition Benefit plan pays a portion of IU tuition for full-time employees, spouses/domestic partners and dependent children. Application before the start of the academic year each fall semester is encouraged to avoid being billed for the full tuition amount. If enrollment is processed after tuition is billed, the benefit becomes a reimbursement after the bursar's bill is paid. The IU Tuition Benefit application is available through OneStart in the Services tab. Information on 2012-2013 IU Tuition Benefit subsidy rates and plan details can be found at hr.iu.edu/benefits/tuition_plan.html.
In February, University Human Resources announced a set of "Benefit Briefs"—short, narrated slide presentations that can help employees get the most out of medical plans, including the HDHP medical plan and Health Savings Account. A library of these Briefs can be found at hr.iu.edu/benefits/briefs.html.
In response to employee feedback, two new briefs have been added.
- HDHP Deductible and Copay Examples. More detailed examples of deductible and copays and how they are tracked.
- Preventive Medical Services. Learn which services have no member cost (no deductible or copay) when performed to identify undiagnosed medical conditions.
Original briefs contained in the online library:
- HDHP Out-of-Pocket Costs. How the HDHP deductible works for individuals and families and the exceptions for preventive services; understand copays and how the out-of-pocket maximum provides protection.
- How to Use the HSA. Know which expenses are eligible and for whom; learn how to use the debit card and HSA online banking.
- Using the IU TSB Plan with the HSA. Learn about restrictions for using the TSB plan for those enrolled in the HDHP & HSA plan.
- Preventive Prescriptions. Discover which categories of prescriptions have no deductible and find out if a prescription is included.
- Mail Order Prescription Services. Learn the advantages of ordering prescriptions through Medco's mail order service and how to get started.
Employees enrolled in IU-sponsored medical plans have the option of ordering ongoing medications through the Medco Pharmacy mail order service. Mail order advantages include the convenience of receiving up to a 90-day supply at one time, no waiting in line at the pharmacy, and potential cost savings from deeper discounts. And, there's no cost for standard shipping. Ongoing medications are those taken to treat conditions, such as high blood pressure, high cholesterol, and diabetes. Refills are usually processed and mailed within 48 hours of receipt, but for new prescriptions allow 8 days from when Medco receives the prescription.
The easiest way to get started is to use the online services at www.medco.com. Follow the on-screen instructions to initiate a new prescription or transfer a retail prescription.
A mail order form can also be used, available at hr.iu.edu/pubs/forms/Medco-MailOrder.pdf. Be sure to ask the doctor to write the prescription for a 90-day supply, plus refills for up to one year as appropriate. Or, ask the doctor to call 1-888-327-9791 for instructions on how to fax the prescription. The doctor must have the Medco member ID number found on the member's prescription drug ID card.
Refills can be requested either online or through the Medco automated system at 800-988-1794.