See also:

Benefit plans

eBenefits Help Index

• Basics of using eBenefits
  • Browser settings
  • Calendar tool
  • Contact, number to call for questions
  • Dates, how to enter
  • Lookup tools, how to use
  • Navigating the system

• FAQs
  • Health plan
  • Retirement plans

Basics of using eBenefits

Browser settings

In order to take full advantage of eBenefits, you may need to change your browser settings. For example, if nothing happens when you click on a provider link, this means you have a pop-up blocker that prohibits access to a third-party site. To change pop-up blocker settings review the text below.

Certain newer Web browsers (such as Netscape 7.0 or later, Safari 1.0 or later for Mac OS X, Internet Explorer 6.0 or later, and Firefox 1.5 or later) include a feature called pop-up blocking. This reduces the number of windows that open when browsing Web sites. If you have pop-up blocking enabled, and you experience oddities interacting with a Web page, disable the pop-up blocker and reload the page.

To view provider links on eBenefits you need to do one of two things:

• Reduce the filter level on your pop-up blocker from High to Medium on your Web browser or third-party program (i.e., Ad-aware).
  • Each Web browser or third-party program has different ways to reduce the level of pop-up blocking security. Please consult the browser or program Help page for instructions on how to reduce the filter level.

- or -

• Disable the pop-up blocker on your Web browser.
  • To disable the pop-up blocker on some of the more popular Web browsers follow the instructions below. If you are using a third-party program to disable pop-ups please consult their Help page.

  Internet Explorer 6.0
  From the Tools menu, select Pop-up Blocker.
  Click to select Turn Off Pop-up Blocker.

  Firefox 1.5
  From the Tools menu, select Options. (Mac: Firefox menu > Preferences > Web Features)
  Uncheck Block Popup Windows.

  Netscape 8.0
  From the Tools menu, select Options. (Mac: Tools > Popup Manager)
  Click Site Controls. Under "Web Features", choose the desired pop-up options.

  Safari (Mac only)
  From the Safari menu, select Block Pop-Up Windows.

Calendar tool

To use the Calendar tool, click the calendar icon to the right of the date. Click the desired date on the calendar. To select a different month or year, use the forward and backward buttons at the bottom of the calendar or the dropdowns at the top. If you click Current Date at the bottom, it will take you to the current date on the calendar. You must click on that date for it to be entered into the date field.

Campus contact numbers

Bloomington
Human Resource Services
(812) 855-1286

East (Richmond)
Human Resources
(765) 973-8487

Ft. Wayne
Human Resources
(260) 481-6840

Indianapolis
IUPUI Human Resources
(317) 274-7617

Kokomo
Office of Human Resources
(765) 455-9368

Northwest (Gary)
Department of Human Resources/Payroll
(219) 980-6620
(219) 980-6971

South Bend
Human Resources
(574) 520-4850

Southeast (New Albany)
Office of Human Resources Indiana University Southeast
(812)941-2356

Dates, how to enter

Use the following format when entering dates: mm/dd/yyyy.

Example: 06/08/2006

Lookup tools, how to use

Click on the magnifying glass to retrieve a list of options/codes for a field. 

To view all valid options for a field, leave the ‘Search By’ line as it appears and the second line (empty box) blank then click ‘Lookup’. All values available for use will be displayed.

Click on your selection and it will automatically be entered on the form.

Navigating the system

Use the links within each page to navigate.  Do not use the browser’s Back button.

FAQs

Health plan

Why can’t I add or delete a dependent to my medical or dental plan?
Mid-year benefit plan changes in covered dependents are subject to IRS rules and internal documentation requirements. Completing this kind of transaction directly through a campus Human Resources office helps to ensure that your benefit change is documented and consistent with changes allowed by the IRS. 

Retirement plans

What does fund allocation mean?
The process of allocating future retirement plan contributions between eligible authorized investment companies in percentages.  Total fund allocation must equal 100%.

Can I switch my fund allocation under the IU Tax Deferred Annuity Plan to AIG VALIC, OneAmerica (formerly known as AUL), or Sentinel Funds in e-Benefits?
No, you must work with an authorized agent to enroll in those respective investment companies.

What other actions do I need to take to change retirement plan beneficiaries after I have changed my beneficiaries in e-Benefits?
You must change your beneficiaries directly with the respective investment company. You can do this by accessing your investment company account online or by completing and returning a paper beneficiary designation form to the investment company. In the event of a conflict, the beneficiary information on file at the investment company will govern.

Can I enter zero percent (0%) as a salary deferral percentage in e-Benefits?
No, the lowest acceptable percentage that can be entered in e-Benefits is 0.001%.

What does contribution percentage mean?
The percentage of your eligible compensation per pay period that you contribute to your supplemental retirement plan account.  This amount is subject to IRS limits and plan terms and conditions.

When will salary deferral changes made in e-Benefits take effect?
The beginning of the pay period containing the date they are saved or as soon as administratively feasible thereafter. 

What other action steps do I need to take to direct investment of future contributions to a new investment company after I have changed my fund allocation in e-Benefits?
You must establish a plan account at the new investment company by completing an investment company account application.  Account applications are available at your campus HR office. Contributions will be defaulted into an age-appropriate life cycle fund if you do not establish a plan account at the investment company that will receive future contributions.

Do I need to establish a separate account for each IU-sponsored retirement plan I allocate contributions to at the investment company?
Yes.

Can I invest retirement plan contributions into an existing account specific to that plan at the investment company?
Yes, you do not generally need to complete an investment company account application if you have a previously established account for that plan at the investment company.  Future contributions will be defaulted into the investment funds that you had previously established for the account.

Will changing fund allocation in e-Benefits cause my existing account accumulations to be transferred to the new investment company?
No, you must direct the new investment company to request that account accumulations betransferred from the current investment company. 

How do I completely stop my contributions to a supplemental retirement plan?
You must complete and return a paper salary deferral agreement to your campus HR office.

Can I begin making contributions for the first time to a supplemental retirement plan at Indiana University in e-Benefits?
No, you must complete and return a paper salary deferral agreement to your campus HR office to begin making contributions for the first time to a supplemental retirement plan at Indiana University.