Before submitting this form, we encourage you to troubleshoot the issue by updating your Web browser or iOS and/or adjusting your system settings. Many video problems can be resolved this way.
Chrome (Auto Updates)
Internet Explorer 9+
Kindle Fire 2+
BlackBerry (Phones) 7+
Safari 5, 6+
Video control panel
After you've checked all of the above:
If the video doesn't start or gets hung-up while playing:
click your browser's refresh button then click the "resume" button in the video
click the pause/play button on the control panel in the lower left corner of the video
Updates to the video occur from time to time. If it's been a while since you've watched the video you'll want to clear your browser's cache so you view the most recent verion. Here's how:
Internet Explorer: Go to Tools > Delete Browsing History... Check Temporary Internet Files and click Delete.
Firefox: Go to Tools > Clear Recent History. In the Clear Recent History Box choose Everything for the Time range to clear drop down menu. Check Cache and click the Clear Now button.