Revised: September 2015 IU Human Resources

Report a technical issue with the Benefits Video

Before submitting this form, we encourage you to troubleshoot the issue by updating your Web browser or iOS and/or adjusting your system settings. Many video problems can be resolved this way.

Supported browsers and devices

iOS 8+
Android 3+
Chrome (Auto Updates)
Internet Explorer 9+
Kindle Fire 2+
BlackBerry (Phones) 7+
Safari 5, 6+

Browsers with known issues

iOS 7
IE 6,7,8


After you've checked all of the above:

Updates to the video occur from time to time. If it's been a while since you've watched the video you'll want to clear your browser's cache so you view the most recent verion. Here's how:


If you continue to have difficulties with the video submit the form below:

*Technical issue to report

Video won't play/start

Video stopped playing. What section/time stamp?

Closed captioning doesn't work


*Which browser are you using?

*Type of computer   PC/Windows-based    Mac    Mobile device    Other

Your email address (optional)

* = required

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