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Indiana University

University Human Resources

Performance Standards

Performance standards state what behaviors or results are expected for performance to be considered satisfactory. Standards are the criteria against which performance is judged. Standards should be:

Involve the employee in the development of standards. Be certain the standards describe the conditions that will be met when performance is satisfactory. For example, how well, how much, what speed, etc. is expected. Performance standards are the basis for performance evaluation and should clearly state how you and the employee will recognize when expectations have been met, exceeded, or not met.

Example 1 Activity: Supervision of Staff
Performance Standard: Performance will be satisfactory when supervisor:

Example 2 Activity: Complete assigned work in priority order and on time.
Performance Standard: Performance will be satisfactory when:

Example 3 Activity: Answer Telephone
Performance Standard: Performance will be satisfactory when:


HR at IU South Bend

Page updated: 26 July 2002
Contact: • 812-855-2172