General Information and Documentation
Report on FO 2003 User Survey
Office of the Vice President for Information Technology and CIO
Report on the Finance Office 2003 User Survey
D. Scott McCaulay, Deputy Finance Officer
February 18, 2004
COMBINED IUB/IUPUI SURVEY
Total of 38 responses
71% rated FO excellent (up from 67%)
29% rated FO average
0% rated FO poor
ACTION ITEMS
(DEDUCED FROM USER COMMENTS AND SUGGESTIONS)
. Do a better job of sharing administrative changes from the University.
Response/Action:
- Manager training sessions will be updated to focus on new changes
- InfoShares will be offered on specific topics of interest
. Clean up vendor names in Requisition system.
Response/Action:
- Old, unused vendors have been removed from the system
3. Include prior year numbers on the ABC form.
Response/Action:
- The prior year numbers were included on the form
- Additional training will be made available on the use of the form
4. Make previous year(s) budget information available and selectable in the budget application.
Response/Action:
- This enhancement will be available for this Spring's budget entry
5. Response time for Travel, A/R and A/P is slow for IUPUI staff.
Response/Action:
- Working with Mail Services for a quicker response time
- Continuing to work with staff to identify and remove any barriers that might slow these services
6. Provide onsite support at IUPUI for help with financial issues.
Response/Action:
- Pat Stites is working at IUPUI 4 days a week
- Other staff at IUB are available via phone or e-mail
7. TAPSWEB application is poorly designed, has usability issues.
Response/Action:
- Joe Butler is participating in the redesign of TAPSWEB as an enterprise system
- Joe is also developing supplemental functionality to the enterprise system to support UITS-specific needs
8. Notify procurement cardholder when a transaction is disapproved.
Response/Action:
- This change has been implemented
9. How are issues of power consumption and cooling in the WCC machine room being addressed?
Response/Action:
- This concern has been referred to Dennis Cromwell (UIS)
10. Add a single authentication to FO departmental systems.
Response/Action:
- All of the UITS FO web-based systems have been updated to use CAS authentication
11. Provide access to UITS FO systems as a OneStart channel.
Response/Action:
- This is now available
12. Update the information in the budget application on an ongoing basis for use a s a reporting tool.
Response/Action:
- A new system has been developed with enhanced functionality, and is now available
13. Integrate the ABC planning process with the budget prep process.
Response/Action:
- This would require redesign of these systems, but this will be considered as a future enhancement
14. Make it easier to retrieve packing slips from inventory receiving area.
Response/Action:
- These issues have been resolved
