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Master Index of Services
 Digital
Media Network Services
Our mission is to provide services meeting the videoconferencing,
digital media streaming and digital collaboration needs of the University
and to provide leadership and direction in the development and adoption
of new and advanced media technologies toward the advancement of teaching,
learning and administration.
Videoconferencing
for distributed learning is provided by the Virtual Indiana
Classroom (VIC) system of video-enabled classrooms, technology hubs
and network of support personnel on the IU campuses and extension
centers.
Administrative and
desktop videoconferencing services provide multipoint bridging,
addressing, scheduling and systems management services and technology
guidance and consulting.
Digital media
streaming services provide systems and technical support for
live and stored audio and video media streaming; catalogued asset
repository and asset management, search and retrieval; and technology
guidance and consulting.
Digital collaboration services provides tools for group, team
and class collaboration including application sharing, shared web
browsing, electronic whiteboards, chat and integration of these tools
with videoconferencing and media streaming, building collaboration
environments.
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- Data
Network Services
Our
mission is to service the data networking needs of all units associated
with the Indiana University Bloomington campus and with the Indiana
University Indianapolis campus and to support intercampus connectivity
between the IU regional campuses.
IUPUI Data Network
Services
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Standard Datajack Connectivity Our basic mode of service
to the end user on the IUPUI campus is switched Ethernet to the
datajack in the office, dorm room, or public area.
Inter-Building (Backbone) Connectivity Buildings are connected
to the campus backbone utilizing switched Ethernet technology
and fiber optic cable. Where fiber is not available, buildings
are connected via a T1 (1.544 Mbps) serial link.
Internet Service University
connected users access the commodity Internet via a DS3 (45Mbs)
Time Warner link.
Remote Access Modem Pool
Over 1000 modems are available to students, faculty, and staff
at speeds up to 56Kps for dial-up access.
Wireless Network Support Network
Services provides consultation, installation and operational support
of wireless access-points for university departments.-
- Intercampus
Connectivity Telecommunication Data/Video engineers maintain
operational support of the Wide Area Network (WAN) comprising
of 2 core and 6 regional campuses.
DHCP Services DHCP (Dynamic
Host Configuration Protocol) is a network protocol that enables
a DHCP server to automatically assign an IP address to an individual
computer's TCP/IP stack software.
IUB Data Network Services
- Standard
Datajack Connectivity Our basic mode of service to the
end user on the IUB campus is switched Ethernet to the datajack
in the office, dorm room, or public area.
Interbuilding (Backbone) Connectivity Buildings are connected
to the campus backbone using Ethernet equipment and fiber optic
cable where provisioned. Where fiber is not available, buildings
with IU dial tone are connected at T1 speeds (1.54 Mbps) using
copper pairs in the IU wireplant. To connect an IU office or affiliate
not located within a building on the IU phone system, Greek Houses
for example, the GreekNet (covered as a separate service, below)
was developed as an agreement between Ameritech and IU to provide
T1 service to these houses.
Internet Service Worldwide
Internet connectivity (known as commodity Internet) is maintained
for IUB students, faculty and staff by connection to a major Internet
service provider. IUB Network Operations monitors the use of this
service and assures the availability of bandwidth and connectivity.
Remote Access Modem Pool A
large pool of modems is available at IUB for up to 56Kbps dial-up
access by Indiana University users.
GreekNet For Greek Houses and other buildings which house
University related activities in a building not on the IU phone
system, an optimized colaboration with Ameritech allows a reasonably
priced connection to the IU network at T1 speeds.
Community Services (Bloomington ISPs)
To allow local ISPs to pass traffic destined for hosts on the
IUB network, and visa versa, without routing this traffic through
the Internet, we provide a common peering point on the IU campus.
Wireless Network Support UITS,
Telecommunications gives technical support and guidance for departments
with pilot wireless projects, and offers a new wireless service
with full support in a limited number of buildings.
Intercampus
Connectivity Data connections from IUB to IUPUI and the
Regional Campuses, and to the Internet 2 (Abilene) Network (via
IUPUI) are maintained by IUB Network Operations, IUPUI Network
Services, and the UITS Network Engineering teams.
Halls of Residence Networking Services Connectivity from
the Halls of Residence on the IUB campus is managed as a separate
network, providing networking services to students in their dormatories,
in a manner similar to the rest of the campus network.-
- Advanced
Remote Access Services With the advent of new high speed
services like DSL and cable modems offered by commercial ISPs,
attractive alternatives to the standard dial-up mode of remote
access are now available to enable IU staff, faculty and students
to have a higher bandwidth connection to the internet.
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- Network
Operations Center
Indiana University
Network Operations Center
The Indiana University
Network Operations Center (IU NOC) manages a wide range of services
and provides tier-one network support for the IUPUI campus, and
the Indiana University state wide area network (WAN) to Bloomington
and the eight regional campuses. In providing these services, the
NOC offers oversight of problem, configuration and change management,
network security, performance and policy monitoring, reporting,
quality assurance, scheduling, and documentation. The NOC provides
a structured environment that effectively coordinates operational
activities with all customers and vendors related to the function
of the network.
IUPUI Campus
The NOC monitors the
computer network for the IUPUI campus, providing troubleshooting
and coordination of problem resolution to any problem that may arise.
IU State Network Infrastructure
In addition to the IUPUI network, the NOC provides full-time support
for interconnectivity between the various IU regional campuses including
the link between IUPUI and IU Bloomington.
IUPUI Campus and IU State Network Change Management
https://www.iupui.edu/~nocweb/change_pub/cmindex.html
The NOC is responsible
for the process that protects UITS resources from changes that are
potentially disruptive or have unacceptable risk associated with
them. This is the ongoing process of communicating, coordinating,
scheduling, monitoring and assessing change to UITS resources. The
scope of this Change Management document is: shared public services
including hardware, software, delivery mechanisms, data, information
systems, networks, network components, and procedures that are either
owned by or managed by UITS, used by faculty, students, staff, commercial
users and UITS staff.
IU Bloomington Specific
Services
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- Problem
reporting/management
- Problem reporting
and management is the process of identifying and resolving data
network problems that are coordinated through the central IUB
NOC area. The IUB NOC responds to, and manages all data network
problems on the IU Bloomington campus in the most efficient
and timely manner possible by providing contact points such
as our web page for network problems, email and phone access.
Highly skilled, trained, professionals review and respond as
appropriate to each problem.
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- Notification
- Notification is
the process ensuring proper communication to affected customers,
technical support personnel, and related administrative staff
during network problems or outages. The IUB network services
group maintains phone contact with departments and email lists
to appropriate technical staff throughout the problem resolution
period.
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- Change
Management
- Change Management
is the process where the IUB network services will submit network
changes/upgrades each week or as necessary, for the IU Bloomington
campus. These duties include change approval, scheduling, and
notifications to appropriate departmental staff.
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- Weekly
Availability Reports
- Campus-wide and
special service outages and updates affecting processes on the
IU Bloomington campus are listed on a web page maintained by
the UITS Support Center: http://ithelp.indiana.edu/notice.cgi
Isolated network problem reports are maintained by the IUB
NOC and may be viewed by network personnel and administrators.
These reports consist of open and/or closed problems for any
period of time requested.
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- Network Traffic
Statistics
- Various network
traffic maps and statistics are provided by the IUB NOC and
are available for viewing.
IUB Vlan graphs: http://hydra.uits.iu.edu/vlan/
WAN traffic map: http://hydra.uits.iu.edu/~traffic/wan
Litten Video map: http://hydra.uits.iu.edu/video/
Greeknet and Halls graphs: http://hydra.uits.iu.edu/~stigall/index.html.
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- Network Project
Management
- Network project
management covers all reporting and tracking of data jack related
issues, network builds and modifications, network inventory
management, and billing for network services.
- IUPUI Specific Services
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- Problem
reporting/management
- Problem reporting/management
is the process of identifying and resolving network problems.
The goal of problem management is to maintain the highest standard
of reliability and availability possible to the IUPUI campus
network.
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- Notification
- Notification is
the process ensuring proper communication to affected customers
during network problems or outages (scheduled or unscheduled).
The NOC utilizes several methods of information dissemination.
Primarily, notification will consist of email sent to appropriate
IUPUI and IU listservs.
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- Change
Management
- Change Management
is the process by which the IU NOC coordinates network installations,
maintenance, and enhancements for the IUPUI campus, and the
Indiana University state network. These duties include change
approval, scheduling, and notification.
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- Weekly
Availability Reports
- Weekly network
availability reports are available on the web that document
network outages (scheduled and unscheduled), and a listing of
open and closed trouble tickets.
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- Network
Traffic Statistics
- The IU NOC and
IUPUI Network Services groups provide a diverse set of network
statistics and monitoring tools available for viewing.
- Tours
of the NOC
The Network
Operations Center is open for tours to interested parties.
IU State Network Specific
Services
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- Problem
reporting/management
- Problem reporting/management
is the process of identifying and resolving network problems.
The goal of problem management is to maintain the highest standard
of reliability and availability possible to the IU state network.
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- Notification
- Notification is
the process ensuring proper communication to affected customers
during network problems or outages (scheduled or unscheduled).
The NOC utilizes several methods of information dissemination.
Primarily, notification will consist of email sent to appropriate
IU listservs.
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- Change
Management
- Change Management
is the process by which the IU NOC coordinates network installations,
maintenance, and enhancements for the Indiana University state
network. These duties include change approval, scheduling, and
notification.
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- Weekly
Availability Reports
- Weekly network
availability reports are available on the web that document
network outages (scheduled and unscheduled), and a listing of
open and closed trouble tickets.
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- Network
Traffic Statistics
- The IU NOC and
Network Services groups provide a diverse set of network statistics
and monitoring tools available for viewing.
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- Tours
of the NOC
The Network Operations Center is open for tours to interested
parties.
Abilene and Global
Research Network Operations Center Specific Services
Abilene Network Operations
Center
- Abilene
- http://www.abilene.iu.edu/
- Abilene is an advanced
backbone network that supports the development and deployment
of the new applications being developed within the Internet2 community.
Abilene connects regional network aggregation points, called gigaPoPs,
to support the work of Internet2 universities as they develop
advanced Internet applications. Abilene complements other high-performance
research networks.
- Global Research
Network Operations Center
The Global Research Network Operations Center (Global NOC) at Indiana
University manages the international network connections from advanced
research and education in Asia/Pacific, Europe, Russia and South
America to the Science Technology and Research Transit Access Point
(STAR TAP) and the leading US high performance and research networks
such as Abilene (the project that supports the Internet2 project,
the NSF's very high performance Backbone Network Service (vBNS)
and the Department of Energy's ESNET. For even more detailed information,
please view the Global NOC web pages at globalnoc.iu.edu.
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- TransPAC
- http://www.transpac.org/
- TransPAC provides
high performance Internet2 network connectivity from the Asia
Pacific Advanced Network to other global networks for the purpose
of international collaborations in research and education.
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- STAR
TAP
- http://noc.startap.net/
- Billed as "An International
Proving Ground for High Performance Networking," STAR TAP is a
North American aggregation point for a large number of high speed
international research and education peer networks. In partnership
with the University of Illinois-Chicago, the NOC provides engineering
and around-the-clock support for this service organization.
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- Euro-Link
- http://noc.euro-link.org/
- Euro-Link a high
performance Internet2 link between the United States and several
European research and educational networks for which the NOC provides
support.
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- AMPATH
- The AmericasPATH
(AMPATH) network is a project that interconnects the R&E networks
in South and Central America, the Caribbean and Mexico to US and
non-US Research and Education (R&E) networks via Internet2's
Abilene network.
Messaging
Services
- The Messaging Team
at University Information Technology Services is responsible for
the maintenance of name services, electronic mail, and messaging
infrastructure. It is also in charge of the development and evolution
of this infrastructure to meet the current and future needs of the
user community.
Domain
Name Service: The Domain Name Server (DNS) provides network
information to Internet clients. Its primary function is to map IP
names (addresses) to IP numbers.
Microsoft
Exchange provides rich collaboration environment including
mail, scheduling, electronic forms, and groupware.
LISTSERV:
This is electronic mailing list software that can be used to send
electronic newsletters and to maintain interactive e-mail discussion
groups.
Majordomo
(Bloomington Only) is a computer program for managing
e-mail distribution lists. Indiana University Bloomington maintains
a Majordomo server with a large number of lists.
Mail-Relay
Services: UITS mail-relay machines provide SMTP relay service
for hosts wishing to send internet mail. They function as a store-and-forward
system, holding mail locally until it can be relayed to the next host.
They are responsible for extended mail queue handling for all UITS
central systems, freeing other systems to perform non-mail functions.
The mail-relay servers redirect incoming mail for "indiana.edu"
and "iupui.edu" to an individuals preferred email address.
IMAP
Email Access is provided by the Shakespeare email servers
on the Bloomington campus and the Jewel email servers on the IUPUI
campus. These systems are for students, faculty and staff and allow
standard IMAP clients to access an individual's email, such as Netscape,
Internet Explorer, Outlook, Pine, and Webmail.
DHCP
(Dynamic Host Configuration Protocol) is a network protocol
that enables a DHCP server to automatically assign an IP address to
an individual computer's TCP/IP stack software.
Usenet
newsgroups are electronic discussion groups in which you can
share information and opinions with people at Indiana University and
all over the world.
Webmail
lets you read and send mail directly from any Web browser, with no
special configuration necessary. Off campus, you can reach your Jewel
account using Webmail from the following URL: https://webmail.iupui.edu/
You can reach your Shakespeare account from https://webmail.indiana.edu/.
Windows 2000 Infrastructure,
Active Directory Services:
The Windows 2000 infrastructure provides Active Directory forest,
unique username space, Dynamic DNS, coherent security model, and Global
Catalog (address book)
Regional
Campus Support Services
The UITS Regional Campus
Technical Support division provides its university-wide customers
with the knowledge of and planning for state-of-the-art telecommunication
systems.
Telecommunications
Consulting and Planning
Provide expertise and leadership in developing communication service
requirements relative to campuses environment and university standards.
Manage, coordinate, and administer the development and installation
of voice communication systems for all regional campuses and develop
long-range planning guidelines. Approve system designs for all telephone
switches and voice mail systems on the regional campuses. Appraise
the overall performance and costs of all voice delivery systems.
Requests for Proposals
and Bid Specifications
Research and prepare requests for proposals and bid specifications
for new telecommunications equipment and distribution systems. Provide
analyses of technological changes, which affect operational functions.
Campus Inventories
Maintain inventories of all regional campus telecommunications equipment
and facilities.
University Technical
Standards
The Wire and Cable Services (WACS) division of UITS have developed
the University Technical Standards documents for all campuses. These
standards, which detail the telecommunications facilities requirements
for each campus, are available at this link. Coordinate with WACS
and regional campuses for the implementation of telecommunications
distribution systems.
Telecommunications
Regulation and Tariffs
Monitor telecommunications regulations and proposed rules to assess
the impact new regulations will have on the University. Maintain knowledge
of tariffs and conduct communications traffic studies to assure the
highest grade of service at the lowest cost.
Voice
Services
The Telecommunications
Voice Division of UITS, via Nortel DMS100 Centrex in Bloomington and
a Nortel DMS 100 Centrex in Bloomington and a Nortel SL100 telephone
switch in Indianapolis, delivers highly reliable telephone services
to the faculty, staff, and students at Indiana University and IUPUI.
These services include campus dial tone and repair, domestic and international
long distance, 800 services, Call Centers services, voice mail, voice
conferencing, calling cards, cellular services, and paging. Access
to these services is available with just a click on one of the links
on this page. Feel free to browse our pages, request services, or
report a problem.
Student
Telecommunications
Campus housing customer service is dedicated to providing our customers
with quality local and direct-dial long distance service as well as
voice mail, personal authorization codes, and other telephone features.
We are committed to addressing the needs and concerns of our customers
quickly and effectively.
Faculty and Staff Customer
Service
(IUB / IUPUI)
Faculty and Staff Services provides local and direct-dial long distance
service to the campuses of Indiana University. We provide general
telephone information, consulting, equipment, training, as well as
repair of existing services. We process departmental requests for
telephone services such as installations, voice mail, pagers, cellular,
calling cards, toll free lines, and long distance authorization.
Call Center
(IUB / IUPUI)
The IU Call Center is available 24 hours a day providing a variety
of operator services The Call Center processes thousands of calls
daily with the ability to handle all types of telephone listing needs
and informational inquires. Information available to callers includes
on-campus student listings, faculty and staff listings, conference
calls, as well as, general departmental telephone numbers. We provide
printed telephone directories for all campuses. The Call Center Staff
prides itself on being one of many major "front doors" to
IU.
Telecommunications Service Finder
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