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Global Research NOC Specific Services
TransPAC Specific Services
| Problem
reporting/management |
Problem reporting/management is the process of identifying and
resolving network problems. The goal of problem management is to
maintain the highest standard of reliability and availability possible
to the TransPAC network.
|
| Notification |
Notification is the process ensuring proper
communication to affected customers during network problems or outages
(scheduled or unscheduled). The NOC utilizes several methods of information
dissemination. Primarily, notification will consist of email sent
to TRANSPAC-OPS-L (all customers) or TRANSPAC-APAN-OPS-L (APAN customers
only) listservs. |
| Change
Management |
Change Management is the process by which the TransPAC
NOC coordinates network installations, maintenance, and enhancements
for the TransPAC network. These duties include change approval, scheduling,
and notification. |
| Weekly
Availability Reports |
Weekly network availability reports are available on
the web that document network outages (scheduled and unscheduled),
and a listing of open and closed trouble tickets. |
| Network Traffic
Statistics |
The TransPAC NOC provides a diverse set of network statistics
and monitoring tools available for viewing. |
| Tours of the
NOC |
The Network Operations Center is open for tours to interested
parties. |
STAR TAP Specific Services
| Problem
reporting/management |
Problem reporting/management is the process of identifying and
resolving network problems. The goal of problem management is to
maintain the highest standard of reliability and availability possible
to the STAR TAP access point.
|
| Notification |
Notification is the process ensuring proper
communication to affected customers during network problems or outages
(scheduled or unscheduled). The NOC utilizes several methods of information
dissemination. Primarily, notification will consist of email sent
to the STARTAP-OPS-L listserv. |
| Change
Management |
Change Management is the process by which the STAR TAP
NOC coordinates network installations, maintenance, and enhancements
for the STAR TAP access point. These duties include change approval,
scheduling, and notification. |
| Weekly
Availability Reports |
Weekly network availability reports are available on
the web that document network outages (scheduled and unscheduled),
and a listing of open and closed trouble tickets. |
| Network Traffic
Statistics |
The STAR TAP NOC provides a diverse set of network statistics
and monitoring tools available for viewing. |
| Tours of the
NOC |
The Network Operations Center is open for tours to interested
parties. |
Euro-Link Specific Services
| Problem
reporting/management |
Problem reporting/management is the process of identifying and
resolving network problems. The goal of problem management is to
maintain the highest standard of reliability and availability possible
to the Euro-Link network.
|
| Notification |
Notification is the process ensuring proper
communication to affected customers during network problems or outages
(scheduled or unscheduled). The NOC utilizes several methods of information
dissemination. Primarily, notification will consist of email sent
to the STARTAP-OPS-L listserv. |
| Change
Management |
Change Management is the process by which the Euro-Link
coordinates network installations, maintenance, and enhancements for
the Euro-Link network. These duties include change approval, scheduling,
and notification. |
| Weekly
Availability Reports |
Weekly network availability reports are available on
the web that document network outages (scheduled and unscheduled),
and a listing of open and closed trouble tickets. |
| Network Traffic
Statistics |
The Euro-Link NOC provides a diverse set of network
statistics and monitoring tools available for viewing. |
| Tours of the
NOC |
The Network Operations Center is open for tours to interested
parties. |
See the master index of services
for a complete list of telecommunications services.
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