Abilene Network Operations Center Problem Reporting

See also Indiana University Network Operations Center Problem Reporting

The Abilene NOC has both proactive and reactive methods of identifying events affecting the performance of the network. NOC technicians are available twenty-four hours a day, seven days a week, at:

Phone number: 317-278-6622
Email: noc@abilene.iu.edu
Web based submittal form: www.abilene.iu.edu/index.cgi?page=contact

Telephone contact is the preferred and most immediate means of reporting any type of network problem, question, or emergency. Calls are immediately logged as an incident in the trouble ticket system with event history, contact information, resolution details, and follow up procedures.

Email to the NOC is checked continually day and night. Email submissions are either resolved with a direct response or developed into an incident for further follow up in the trouble ticket system. Web based submission forms are available for specific network systems and are automatically converted into a trouble ticket. They are registered in the Abilene Network Operations job queue for immediate attention.

Global Research Network Operations Center Problem Reporting

The Global Reserach NOC has both proactive and reactive methods of identifying events affecting the performance of the network. NOC technicians are available twenty-four hours a day, seven days a week, at:

Phone number: 317-278-6630
Email: globalnoc@iu.edu

TransPAC web based submittal form: noc.transpac.org/probrep.html
STAR TAP web based submittal form: noc.startap.net/probrep.html
Euro-Link web based submittal form: noc.euro-link.org/probrep.html

Problems are immediately logged as an incident in the trouble ticket system with event history, contact information, resolution details, and follow up procedures.

Email to the NOC is checked continually day and night. Email submissions are either resolved with a direct response or developed into an incident for further follow up in the trouble ticket system. Web based submission forms are available for specific network systems and are automatically converted into a trouble ticket. They are registered in the appropriate Network Operations job queue for immediate attention.