Indiana University
Problem Reporting
The Indiana University NOC has both proactive and reactive methods of
identifying events affecting the performance of the network. The first
point of problem reporting should be to the IUPUI Support Center at:
Phone: 317-274-4357
Email: support@iupui.edu
Web based submittal form: www.iupui.edu/~support/forms/apriori.html
However, NOC technicians are also available twenty-four hours a day,
seven days a week, at:
Phone number: 317-274-7788
Email: noc@iupui.edu
Web based submittal form:
https://www.iupui.edu/~nocweb/problem/iu_trouble_ticket.html
Telephone contact with the NOC is the preferred and most immediate means
of reporting any type of network problem, question, or emergency. Calls
are immediately logged as an incident in the trouble ticket system with
event history, contact information, resolution details, and follow up
procedures.
Email to the NOC is checked continually day and night. Email submissions
are either resolved with a direct response or developed into an incident
for further follow up in the trouble ticket system. Web based submission
forms are available
for specific network systems and are automatically converted into a trouble
ticket. They are registered in the appropriate Network Operations job
queue for immediate attention.
| 
